Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. But what makes B2B content good ? According to one study, it also costs over $50 billion annually due to wasted resources alone. Tough question.

B2B 111

B2B Technical Advisors SaaS Payments Underperforming Technical Team 111

FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

FastSpring

FEBRUARY 8, 2024

Explore the Power of Changelog Integration in Our Documentation Navigating the Tax Landscape: Key Changes That Demand Your Attention in 2024 Quarterly B2B Onboarding Update: Your Complete Guide to Seamless Transactions! Fraud, Chargebacks, and Mitigation Strategies Need FastSpring support? Visit our Support page.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Use this guide to help you find the best B2B CRM for your business. What is a B2B CRM? Why Do I Need B2B CRM Software? SAP Sales Cloud. HubSpot CRM.

Payment Methods 79

Payment Methods B2B Payment Solutions Payments 79

Point Nine Land

APRIL 9, 2021

What does it take to raise capital, in B2B marketplaces, in 2021? This year, we’re shaking things up with our first ever B2B marketplace napkin! Having invested in 9 B2B marketplaces and gathered data from 20+ different investors, here are our findings on what it takes to raise money in 2021 for B2B marketplaces.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. But what makes B2B content good ? According to one study, it also costs over $50 billion annually due to wasted resources alone. Tough question.

B2B 55

B2B Technical Advisors SaaS Payments Underperforming Technical Team 55

User Pilot

FEBRUARY 7, 2024

That’s because an integral component of the product-led growth strategy is your ability to convert a free trial user into a paying customer. An opt-in free trial allows users to experience the product for a limited time without sharing their payment details. the focus is getting the user to reach value before the trial ends.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

CustomerSuccessBox

OCTOBER 21, 2021

This is highlighted by the fact that the onboarding process is when 50% of the churn happens. Here is a free guide to take your SaaS business from a Reactive approach to Proactive approach ! The subscription model has become the majority in the B2B SaaS industry. You can retain them for years on end! million dollars.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

User Pilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. The idea is for trial users to engage and find the product valuable enough to start paying after the trial period. Trials can be tricky. There’s also the cost implication.

SaaS Payments 81

SaaS Payments Payment Methods Strategy Payment Solutions 81

SaaSOptics

MARCH 10, 2022

SaaSOptics is the bridge between a company’s CRM and general ledger that prevents revenue from falling through the cracks. SaaSOptics automates your expense and revenue recognition , helping you keep your data clean and making audits a breeze. Utilizing ePay tools makes sending invoices and receiving customer their payments easy.

Payment Services 87

Payment Services SaaS Payments Payments Payment Solutions 87

Neil Patel

JULY 12, 2021

But marketing automation tools make your job a little more painless, so you and your team can focus your time and attention on other efforts that drive revenue. lets you send targeted messages to your customers that you can craft based on how they interact with your business. Use Customer.io to Automate Timely Emails.

Payment Methods 145

Payment Methods Scale Payments Marketing 145

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I love creating content on the platform, plus I’ve just launched a podcast for B2B marketers that I’m keen to, well, market.

Technical Review 104

Technical Review Systems Review Sales Recruiting AI Search 104

User Pilot

MARCH 31, 2023

In the B2B space, it’s a 25% conversion rate. Opt-out free trials require payment information upfront, which can be a turn-off for some customers. Focus on minimum viable onboarding to quickly deliver value. Offer live demos during free trials and create engagement loop to keep users hooked.

Strategy 83

Strategy SaaS Payments Payment Solutions Payment Methods 83

User Pilot

FEBRUARY 5, 2024

For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. Conduct path analysis post-sign-up to identify exit points or confusion, refining onboarding content to guide users effectively towards conversion. However, this benchmark increases to 25% in B2B.

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Scale 52

Subscription Flow

NOVEMBER 17, 2023

In this blog, keeping these concerns and this specific context in mind, we will go over firstly an understanding of what SaaS customer journey is, see the specifics of B2B SaaS customer journey , before going over a short guide of steps to follow for the perfect Customer journey SaaS. What is SaaS customer journey?

SaaS Payments 52

SaaS Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 6, 2022

Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more. It gives insights into customers’ buying behaviors and engagement data.

Payment Solutions 89

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 89

ChurnZero

JUNE 14, 2022

This is a guest blog contributed by Stephanie Neale, CEO of Blind Zebra , a sales and client success training company for B2B pros. If you don’t have a process to identify at-risk customers before they send the dreaded cancellation email, then this is the place to start. Slow or no onboarding progression. It’s a Tuesday morning.

Development Team Review 98

Development Team Review Strategy Payments Payment Services 98

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Never give a customer who’s missed a payment downgraded service, as they may not notice they have lost functionality or may even learn to do without it.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy.

SaaS Payments 79

SaaS Payments Strategy Payment Solutions SaaS 79

User Pilot

APRIL 30, 2024

A SaaS product enhances business efficiency with cost-effectiveness, scalability , maintenance-free operation, accessibility from anywhere, easy integration , and inclusive product design. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

SaaS Payments 84

SaaS Payments Payment Services Payment Methods Payment Solutions 84

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I love creating content on the platform, plus I’ve just launched a podcast for B2B marketers that I’m keen to, well, market.

Technical Review 62

Technical Review Systems Review Sales Recruiting AI Search 62

Incredo

NOVEMBER 21, 2019

3) Almost any business in the world needs this or that software for its own needs. Software to track analytics, transfer payments, manage inventory, create videos and for many other things. You should pick your influencer partners carefully because wrong choices won’t bring you qualified leads and revenue.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. Lifecycle stage – Was the customer’s onboarding bumpy or slow?

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy.

SaaS Payments 65

SaaS Payments Strategy Payment Solutions SaaS 65

FastSpring

JUNE 22, 2022

We don’t have to look far to find examples of B2B SaaS companies that have found traction using a self-service or product-led motion. Look at Zoom or Slack: businesses designed for enterprise organizations that use B2C-like onboarding flows (such as product-led growth, or PLG) to fuel interest and adoption.

B2C 133

B2C Payments SaaS Payments B2B 133

User Pilot

DECEMBER 2, 2019

Some of the features that customer success tools will provide are: Customer engagement analytics. Userpilot — For driving customer engagement. While Userpilot is primarily a user onboarding tool, it still deserves a spot on this list. You can see how different groups engage with your product. Product usage tracking.

Customer Success 69

Customer Success SaaS Payments Payment Solutions Scale 69

Valuize Consulting

MAY 11, 2020

The rise of the customer success ‘domain’ in B2B software companies has driven this new market category. Most B2B software companies have now made attempts to build Customer Success organizations, and their focus has shifted to increasing the efficiency, scale and impact of these teams. Data integration.

Technical Review 40

Technical Review Technology Customer Success Payment Solutions 40

ChurnZero

JUNE 14, 2022

This is a guest blog contributed by Stephanie Neale, CEO of Blind Zebra , a sales and client success training company for B2B pros. If you don’t have a process to identify at-risk customers before they send the dreaded cancellation email, then this is the place to start. Slow or no onboarding progression. It’s a Tuesday morning.

Development Team Review 52

Development Team Review Strategy Payments Payment Services 52

CustomerSuccessBox

APRIL 3, 2022

Emails are a direct line of communication with your customers, and if they are engaging, they can drive them to valuable material. Customer onboarding provides the ideal opportunity to make a lasting first impression. Onboarding Kick off Email templates. The Customer Onboarding stage is the first step in the customer journey.

Customer Success 52

Customer Success SaaS Payments Payment Methods Payment Services 52

Chart Mogul

DECEMBER 19, 2017

We kicked off 2017 by announcing our integration with GoCardless. This allowed GoCardless customers to import their billing data to ChartMogul and start analyzing customers and revenue. On our blog we also explored the topic of moving up market in SaaS and how businesses might tackle this without losing their soul.

Payments 58

Payments SaaS Payments Payment Solutions Scale 58

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Reconciling payments, fulfillment, refunds, etc. Process chargebacks.

Payment Methods 133

Payment Methods Merchant Services Payment Services Payments 133

ProfitWell

NOVEMBER 15, 2019

Retain subscribed customers: Unlike other businesses, SaaS businesses rely on customers paying monthly or yearly for their subscription. Subscription businesses rely on recurring revenue from subscribers, so retaining dedicated customers is crucial to keeping your business alive. Google Analytics. Accounting.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

CustomerSuccessBox

MARCH 10, 2022

Automation provides you the sixth instinct and an additional hand to create more productive engagements across all your accounts. In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. Managing your customers and their success path as a SaaS company is a meticulous process.

Scale 52

Scale SaaS Payments Customer Success Scaling 52

SmartKarrot

JUNE 3, 2021

Most of the successful SaaS businesses are built on partnerships. These partnerships can bring better revenue to a business. This article explores all about B2B SaaS partnership programs- what they are, why they are important, types of SaaS partner programs, how to engage with partners, and how to build a plan around it.

SaaS Payments 10

SaaS Payments B2B Payments SaaS 10

SaaStr

AUGUST 9, 2019

What is the right way for startup founders to address sales rep onboarding? What ratio of revenue is healthy for professional services to account for? But I think what it boils down to is also how newer technology is being developed and the ability for it to inter-operate with other platforms. What is a good payback period?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? How do I customize that emails in that messaging onboarding. Guillaume : Yeah.

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

Hull

SEPTEMBER 1, 2020

On external platforms, like Facebook. Different post-payment feature adoption strategies you can use on Facebook. This is an example of how your user adoption flywheel might look: When it comes to the organization of user onboarding flywheel, we can see that there are some essential pillars: “Aha!” How to unleash the “aha!”

Payment Methods 52

Payment Methods Payment Solutions Sales Recruiting SaaS Payments 52