OpenView Labs

FEBRUARY 3, 2022

This metric represents how long it takes, in months, to pay off the costs of acquiring a given customer on a gross margin basis. AWS and other infrastructure providers have been using UBP for nearly a decade. These metrics are an indicator of product-market fit. Here’s what we learned: 1.

Headcount 73

Headcount SaaS Compensation Acquisition 73

SaaStr

JUNE 1, 2021

The other thing that dropped our odds of success was the fact that we were focused on small business, on the SMB market, and everyone we talked to, literally everyone. Do not…,” and the reason is no one hardly ever has succeeded in building a big business in SMB. I’m paraphrasing… [laughter].

Part-Time VPE 224

Part-Time VPE Technical Cofounder CTO Hire New CTO 224

OPEXEngine

JANUARY 11, 2022

Companies that do not need to lock customers in with minimum commitments, particularly in the SMB space, use these types of models. For example, technology companies like AWS, GCP, and Snowflake offer no contracts for customers interested in using their self-service option or beta-testing the solution. Uncommitted contracts.

Pricing 52

Pricing Payment Solutions Outsourced Development Compensation 52

SaaStr

JULY 1, 2020

Then, we’ll end of the day with me and Stewart Butterfield and obviously Slack is doing well, but Slack also has a massive SMB base and its challenges. For example, we’ve got like Roman from Gorgeous that Sam knows at the end of the day talking about dealing with SMB turns, they did something interesting at Gorgeous.

Merchant Services 179

Merchant Services Scale Sales Recruiting Sales 179

OpenView Labs

AUGUST 5, 2019

The wrong expectations, metrics, and therefore behaviors are being incentivized by focusing on things like call appointment volume instead of meaningful outcomes like deals closed. That way, SDRs can stop worrying about hitting vanity metrics and focus on finding the leads that will drive real revenue. Incentivize the right behaviors.

Sales Hiring 41

Sales Hiring Sales Recruiting Sales AWS 41

Sales Hacker

AUGUST 7, 2020

Senior Vice President, Sales SMB. Sales Manager, SMB New Business Acquisition. VP, SMB Essentials Sales. Amazon Web Services (AWS). Praxis Metrics. Head of Sales – SMB New Business Acquisition. Team Lead, North America – Global Marketing Solutions. Laura Mason Hoad. Faiza Hughell. RingCentral.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

SmartKarrot

NOVEMBER 18, 2020

Maximize customer retention metrics. Apply here: [link] Role: Customer Success Manager – UKNE Location: London, GB, UK Organization: Dataiku As a Customer Success Manager, you will actively serve a portfolio of accounts from various industries, ranging from SMB to large enterprises, mostly based in the UK & NE.

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

SaaStr

SEPTEMBER 13, 2020

We’ve all seen AWS and what they’ve done with their platform. Everyone knows Shopify for what it is today, but in the earlier days, it really was the best SaaS platform for SMB eCommerce providers. Number two, we really want companies to report and track these metrics early. It is staggering. Be confident.

Sales Hiring 158

Sales Hiring Scale Payments Cloud 158

SaaStr

JANUARY 28, 2020

And I remember being at that Dreamforce in 2009, which was awful. And listen and pay attention to those metrics on a monthly basis, and don’t just evaporate, because I think it’s super risky. ” I’m like, that sounds awful. SMB numbers are harder to get with, but it’s like 60 or 70 for SMBs.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

Sales Hacker

SEPTEMBER 14, 2021

I actually was supposed to go to AWS and he called me and he said, “Hey, I’m going to go work for Paul Allen.” As we work with SMBs here, we tend to say how can we serve this certain audience? It’s a little bit different, enterprise to SMB, but I think they’re both super important.

Sales Recruiting 79

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 79

OnStartups

JULY 7, 2021

And then I met Brian in grad school and we both have this kind of shared passion for SMB. It's like, okay, you've got an AWS instance somewhere that's costing you. If you sit on the sidelines, trying to assess ideas and look at market metrics and things like that. That was my kind of path, my kind of chosen path.

Payment Methods 140

Payment Methods Software Review Technical Review Payment Solutions 140

Mucker Capital

APRIL 6, 2023

But if you target SMBs or consumers, PLG is a fantastic way, and you have a very large user base to reach out to as well. If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. The other dimension you need to think about is the product complexity. Just get it to work.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

OnStartups

JULY 7, 2021

And then I met Brian in grad school and we both have this kind of shared passion for SMB. It's like, okay, you've got an AWS instance somewhere that's costing you. If you sit on the sidelines, trying to assess ideas and look at market metrics and things like that. That was my kind of path, my kind of chosen path.

Payment Methods 40

Payment Methods Software Review Technical Review Payment Solutions 40

Sales Hacker

OCTOBER 7, 2021

are just as critical as understanding the fundamental SaaS metrics such as LTV/CAC, payback, etc. It took me a long time to admit to myself that I don’t enjoy transactional SMB sales. Understanding how various decisions impact the company’s margin (e.g. What would you tell a woman just starting a career in sales?

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130