User Pilot

JANUARY 26, 2024

For SaaS businesses, PLG offers benefits like lower user acquisition costs , reduced burden on customer success and support teams, sustainable and scalable business growth, and higher customer satisfaction, retention, and lifetime value. The more customers you have, the lower the cost per customer.

SaaS 75

SaaS Acquisition Onboarding Retention 75

Sales Hacker

MARCH 29, 2021

As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. Ensuring partnerships, sales, product, engineering, and customer success teams have the information they need when they need it. Moving data securely between a company and its partners.

Payments 101

Payments SaaS Payments Payment Solutions Payment Services 101

Chart Mogul

DECEMBER 6, 2023

Chatbots and virtual assistants using natural language processing and machine learning will become the norm for things like customer support. Jonah Mandel ,VP Sales and Customer Success at Capchase “Boards are going to push companies to start focusing more and more on growth vs the efficiency mindset of 2023.

AI Search 52

AI Search SaaS Generative AI ChatGPT 52

SaaStr

OCTOBER 31, 2019

It was around that time about 12 years ago that Jeff Bezos launched AWS, and some of you may remember that, when he did this, Wall Street analysts were looking at him and saying, “Why would you take what’s already a very unprofitable business and drive it further into the red by investing in this AWS initiative?”

Cloud 100

Cloud Scale AWS Machine Learning 100

OPEXEngine

DECEMBER 15, 2020

To help you improve your customer churn rate, I asked a ton of founders, CEOs and Customer Success Managers to share their best churn-busting strategies, and answer this question: “What is your top tip for companies looking to reduce their customer churn rate?”

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

OpenView Labs

JANUARY 29, 2020

How These Freemium SaaS Companies Are Redefining Customer Success. But they’ve cracked the code on converting those skeptical users into paying customers. In his book, Free , Chris Anderson explains that Freemium works on the 5 Percent Rule – where 5% of premium customers support the remaining 95% of free users.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

SaaStr

OCTOBER 15, 2019

So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them. So that means retooling your customer success organization.

Underperforming Technical Team 147

Underperforming Technical Team Sales Hiring compliance SMB 147

SaaStr

MAY 21, 2019

78 times in the AWS … ADABAS was referenced in the Amazon press release and earnings announcement. Now, let’s imagine that this company, over the last few years, heavily invested in customer success and really drove up their net retention by 15 points and let’s say, they’re 125% net retention.

Cloud 163

Cloud Scale Finance Retention 163

SaaStr

OCTOBER 25, 2019

How does Liat think Airtable is pushing up against the traditional customer success model? 277: When is the right time to go upmarket and how do you serve small, medium and large customers in the same company. We have a customer engagement organization that encompasses all of our customer facing teams. ”?

Sales Hiring 108

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 108

Intercom, Inc.

FEBRUARY 27, 2020

?. Anyone who’s tangled with customer support knows: getting an answer to your question is one thing, but actually landing on a useful resolution to your problem can be another. Two years ago, we introduced Answer Bot to address our customers’ most important questions. It did a terrific job, but we knew we could do even better.

Machine Learning 23

Machine Learning Artificial Intelligence Scale User Experience 23