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Navigating subscription in the air

ProfitWell

Today, we’re eyeing subscription aviation. Your top subscription news. Navigating subscription with Etihad Airways. The modern business model is at it again, permeating another sector of travel as Abu Dhabi-based Etihad Airways launches subscription flight. But Etihad is not the first airline to offer this service.

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What is the subscription revenue model? | ProfitWell

ProfitWell

The subscription revenue model is hardly new. But in the past few years, subscriptions have seen a bit of a resurgence. In fact, you'd be hard-pressed to find an industry that hasn't seen at least one subscription success story: Cars. Even the humble houseplant doesn’t seem immune to the subscription economy.

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??Shep Hyken on getting customers to come back again and again

Intercom, Inc.

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. Customer loyalty is the ultimate goal for anyone working in customer experience. Is it price-related?

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How do in-person sales or customer success impact WTP and churn?

ProfitWell

Subscriptions are all about relationships. To see how in-person sales and customer success affects the long-term success of subscriptions, we looked at the data from over 3.5 thousand companies and nearly twenty thousand subscription consumers to see how it all shakes out. Well, that's all for now.

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Smaller SaaS More Vulnerable than Larger in 2020

OPEXEngine

The majority of smaller private SaaS companies were spending far more than they were earning in subscriptions by early 2020, most likely due to the easy availability of investor and other capital – and the pressure to grow at all costs with 3-digit growth rates. And median EBITDA had worsened 3X over the same time period.

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You should be hungry for feedback

ProfitWell

Plus, GrubHub launches a subscription to get ahead of the competition. Listen wherever you get podcasts: Your top subscription news. We use a lot of market panelists (people who are paid with cash, airline miles , donations to charity, etc.) and Does it have an impact on net retention? Survey says: feedback rules.

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Product pricing: how to price a product | ProfitWell

ProfitWell

Especially since subscriptions are all about relationships, you want customers to feel nurtured by your company. Since you’re closely conducting research based on your customers, you’ll grow more attentive to their needs—building trust and strengthening retention. You may also sell merchandise online though, like t-shirts and beanies.

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