SaaStr
AUGUST 9, 2024
In this AI moment we’re in, there are still many moments in scaling a company where intuition still matters. So, instead, you had to search for the specific skills you needed for the role. Think about what you want a CSM to be: technical, customer-facing, or have industry experience. This isn’t new.
Intercom, Inc.
DECEMBER 17, 2018
You can add a search bar or fully automate the question-and-answer experience , providing an even faster response time for customers who have easy-to-answer questions. Customers can get support where they need it. Syte allows e-commerce stores to use proprietary AI to catalog all their products.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
User Pilot
APRIL 22, 2024
Technical support. Any help that involves the technical team. Self-service support. Examples of end-user support strategies include: Interactive walkthroughs. Some tips to provide proper end-user support include: Using AI marketing tools to reduce the team’s workload. Product tutorials.
User Pilot
JULY 20, 2023
TL;DR A customer self-service portal is a platform where customers can find information and solutions about your product through a knowledge base , AI chatbot , or using an automated task management platform. Intercom, which leverages the latest AI technology to sophisticate your customer service process. AI-based automation.
Neil Patel
JULY 7, 2021
Although the specifics vary by the product or vendor, a digital experience platform is a single digital hub that allows a brand to use data and AI to create and deploy custom content experiences for consumers and integrate them for consumption across an array of digital and other ecosystems. What Is a Digital Experience Platform?
User Pilot
MARCH 7, 2024
Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps. Paid tools come at a significant cost but offer more advanced features, dedicated support, and more app integrations. AI analytics. Enterprise.
User Pilot
AUGUST 24, 2021
Miro has capitalized on the customer self-service strategy by implementing in-app guides that cover features, use cases, and technical support: Source: Miro. A study from Harvard also found that the option of contacting a support agent directly (whether or not the customer ended up doing so) was instrumental in relieving apprehension.
Expert insights. Personalized for you.
296 
Let's personalize your content