Intercom, Inc.

AUGUST 29, 2019

But Tara Bryant, SVP of Sales at Pipedrive, thinks this is a mistake if you don’t have the right processes, systems, and metrics in place first. When I started, they had a big growth plan as far as headcount, but they were a little bit looser on processes and cadences and things like that framework I was talking about.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Intercom, Inc.

APRIL 3, 2025

Traditionally, scaling support meant simply adding headcount, creating a linear relationship between business growth and support costs. For gaming operators, failing to meet these elevated expectations carries significant costs: Negative reviews impacting new player acquisition. Increased churn when frustrated players abandon games.

Payment Services 104

Payment Services AI Underperforming Technical Team Technical Review 104

The Angel VC

DECEMBER 12, 2018

UIpath, the wildly successful robotic process automation solution out of Romania, is on a similar trajectory. The main reason is that your customer acquisition costs are highly front-loaded. Let’s say you have a CAC payback time of 12 months, i.e. your fully-loaded customer acquisition costs equal 12 months of gross profit.

Sales Recruiting 106

Sales Recruiting Sales Hiring SaaS Payments Scale 106

SaaStr

JUNE 16, 2020

So we have over 260 portfolio companies globally, it’s all enterprise software, predominantly SaaS. And that is you’re seeing a bit of a separation in those companies that have really the stickiest, most critical solution. And this is highlighting something that we’re really seeing across the board.

Sales Hiring 188

Sales Hiring Scale SaaS Payments Payment Services 188

Outseta

JANUARY 20, 2020

What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. We could translate the software into Spanish. How the hell does that happen?

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

SaaSX

FEBRUARY 28, 2021

For many startup software companies (and their founders), an early capital-efficient approach to growth can make a huge difference in the long run. Ideally, as a company scales, headcount doesn’t scale exactly in tandem. Ah…you know there can’t be a B2B software article that doesn’t mention churn, right?

Payment Solutions 52

Payment Solutions Software Review Software Payments 52

Point Nine Land

DECEMBER 12, 2018

UIpath, the wildly successful robotic process automation solution out of Romania, is on a similar trajectory. The main reason is that your customer acquisition costs are highly front-loaded. Let’s say you have a CAC payback time of 12 months, i.e. your fully-loaded customer acquisition costs equal 12 months of gross profit.

Sales Recruiting 61

Sales Recruiting Sales Hiring SaaS Payments Scale 61

ProfitWell

MARCH 3, 2020

Dave Kellogg , the consultant, advisor, and blogger with an expertise on enterprise software startups—author of the cleverly titled Kellblog —recently posted a piece on Coronavirus and its correlation to CEOs everywhere. Patrick has written some great content around freemium strategies and how freemium is an acquisition strategy.

Sales Hiring 59

Sales Hiring Scale SaaS Payments Payment Services 59

ChurnZero

MARCH 22, 2019

So, LTV (lifetime value) and CAC (customer acquisition cost) increase quite a bit, your profit margin increases, and you can then reinvest all those dollars back into sales and other growth initiatives that are compounding. It’s especially great if you get payment up front and then know that customer is profitable from that point on. .

Retention 61

Retention Payment Methods Outsourced Development SaaS Payments 61

Sales Hacker

FEBRUARY 11, 2025

I love to see leaders implementing this kind of best in breed solution for their teams, allowing them to simplify and intern speed up efficiency. Um, if you would like, we can instantly switch segment out for our company’s, um, software and, um, uh, and we’ll give you two more for years. I need B2B SaaS software now.

ChatGPT 80

ChatGPT AI Payment Methods Payment Services 80

Tom Tunguz

DECEMBER 19, 2024

ServiceTitan’s success has revealed the retail & instititutional demand for high growth software. Software & data engineering teams continue to fuse. This opens to the door to 30% more token listings & a successful consumer app built on a web3 stack. Here are my predictions for 2025. The IPO market rips.

AI Search 198

AI Search Payment Solutions Payments AI 198

Sales Hacker

MARCH 11, 2025

Where you started to see the 1st B2B enterprise software businesses being built here and sailed through was 1 of those early businesses that we sold enterprise marketing technology solutions. And so we had just an amalgamation of challenges 1, which is our ability to scale the systems to support. So 2013 was sort of this era.

Scale 76

Scale Technical Advisors Sales Hiring Technical Review 76

Sales Hacker

DECEMBER 10, 2024

Martin Roth is the former CRO of Levelset, where he led the company from its first dollar in ARR to a $500 million acquisition by Procore in 2021. It includes a breakdown of the Sales AI landscape, adoption of GenAI and Sales software across buyer groups. Plus, an analysis of the top 75 trending sales AI tools. Why HG Insights?

Scale 111

Scale Sales Hiring Scaling CTO Coach 111

Sales Enablement, SaaS and Growth

JULY 24, 2018

I’ve been working within the software as a service (SaaS) industry for more than five years now. The number of employees when things get particularly troublesome are three, 10, 30, 100, 300 and 1,000 - before company headcount hits these milestones you’ll need to rethink how you operate. Retention trumps acquisition.

SaaS Payments 134

SaaS Payments Sales Hiring Payment Services Business 134