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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Time to Market for New Products : Also known as velocity, this metric measures the CTO’s effectiveness and speed in rolling new products /features. Come up with product and new feature ideas.

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Making the jump from Customer Success to CEO with FranConnect’s Gabby Wong

ChurnZero

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. We also measure NPS, and we benchmark that across all acquisitions. Q: Based on your acquisition experience, are for-sale businesses focusing on the customer and NPS?

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How to Categorize Expenses in a SaaS Startup v2.0

Baremetrics

What’s their new CAC Payback Time? New Gross Margins? You’ll need Cost of Revenue to calculate your Gross Margin, which in turn you need to calculate Customer Lifetime Value (LTV), Customer Acquisition Cost (CAC) Payback Time and to understand your company’s unit economics in general. Let’s start with Payroll – Support.

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More of SaaStr’s Most Respected Leaders Awards List Revealed!

SaaStr

Every week we’ll be rolling out new winners until we get to the very pinnacle of our list. Elisa Steele is the CEO of Namely and board member of Splunk, Cornerstone OnDemand as well as an advisor to Tile and People.ai. Dug Song founded Duo Security in 2019 and grew the company as CEO until it’s acquisition in October of 2018.

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SaaStr Podcast #403 with Loom VP of Sales Sam Taylor

SaaStr

As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader. Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Bret was formerly the CTO at Facebook.

Scale 170
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The Playbook to Hiring Your First VP of Sales and Not Screwing it Up…….with Cassidy Ventures Founder Brendon Cassidy (Video + Transcript)

SaaStr

So I worked for Jason Lemkin for about six years, half of which was EchoSign and the other half of which was Adobe post acquisition. You’re probably going to maybe give them some shares in an advisor. People that can, not just from a numbers standpoint, but from a culture and mentoring standpoint. New category.

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The Path to the C-Suite: A Guide for Aspiring Customer Success Leaders

SmartKarrot

It can even be due to mergers and acquisitions taking place in an organization. Your current role as a CS leader can become temporary after the merger or acquisition. If you take the consultant route to the C-Suite, it can open new doors in the career. Search for a mentor who can show you the way to the top.