User Pilot

OCTOBER 5, 2023

TL;DR The CAC payback period measures the time it takes for a company to recover the money invested in new customer acquisition. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions.

SaaS Payments 94

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 94

FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. FastSpring helps SaaS and software companies sell around the world. Inflation isn’t flat: Vary your strategy.

SaaS Payments 144

SaaS Payments Pricing Payments Merchant Services 144

User Pilot

APRIL 3, 2024

Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. Data-driven decision-making in product-led innovation uses data to guide product development , ensuring decisions enhance customer success. Let’s dive into what makes this product-led approach tick.

Innovation 84

Innovation Payments Strategy Payment Solutions 84

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 93

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 93

CustomerSuccessBox

SEPTEMBER 2, 2021

Customer Acquisition Cost (CAC) can be calculated by dividing all the Marketing and Sales costs required to acquire a new customer within a specific time. An average SaaS business spends 92% of their first-year revenue on customer acquisition. How To Calculate Customer Acquisition Cost.

Acquisition 52

Acquisition Payments Scale SaaS Payments 52

CustomerSuccessBox

OCTOBER 21, 2021

Customer Success has become a must for every SaaS business with the advent of the subscription economy. But just having a customer success department does not solve issues with your churn rate, customer lifetime value, retention rate, or MRR/ARR. It starts by understanding why customer success is important.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

SaaStr

APRIL 30, 2022

Average Revenue per Customer. Customer Lifetime Value (LTV). Customer Acquisition Cost (CAC). & One is your churn. SaaS businesses have churn. Two is the growth of your existing customers. Churn, think we’re all familiar with what churn is. Average revenue per customer.

SaaS Payments 237

SaaS Payments Metrics Payment Methods Scale 237

User Pilot

APRIL 23, 2021

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. That’s because retention and activation , not acquisition, are the main drivers of profitability in the SaaS world. You’re not going to recoup all that investment with just one round of monthly payments per customer.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

FastSpring

JUNE 28, 2019

When companies look at strategies to scale their business there’s almost always a prevalent focus on customer acquisition. Businesses are always on the lookout for ways to expand their user base, attract new customers, and generate new leads. What is customer churn? Intentional churn is exactly what it sounds like.

Churn 69

Churn Payment Services SaaS Payments Payment Features 69

ProfitWell

MARCH 2, 2020

That’s what makes a customer success strategy so important. Thinking proactively about how to build products that help customers achieve their goals is the best tool you have for building lasting relationships. It compounds, fostering stronger relationships that retain customers long-term. What is customer success?

Customer Success 72

Customer Success SaaS Payments Strategy Payment Services 72

User Pilot

FEBRUARY 22, 2024

Retaining customers is an incredibly important part of any growth-driven business. According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. Thus, it only makes sense that you work hard to retain any customer that makes a purchase.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

ProfitWell

FEBRUARY 26, 2020

Customer retention can hold more weight than acquisition. Retention shows that you are providing a valuable service that keeps your customers coming back. Not to mention acquiring new customers can be rather expensive yet retaining them well, it’s a lot cheaper. What is retention software? Lower churn.

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52

ChurnZero

JANUARY 4, 2019

Firstly- Happy New Year Churn Fighters! But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? Let’s talk 2019 predictions.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

SaaStr

MARCH 13, 2020

Pipe’s lending model is so centered around churn prediction, what does their churn analysis look like at Pipe? How does Harry think about the right way to structure churn postmortems? Why does Harry believe investing in customer success is far more important than customer acquisition? *

SaaS Payments 213

SaaS Payments Payment Methods Finance Payments 213

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

FastSpring

APRIL 1, 2021

Because the ultimate goal of using free trials for acquisition is to increase the number of paid users, your program’s success is based on looking at how often people upgrade from a free plan to a paid one. It is a concrete way to optimize customer acquisition. 4 Reasons Why Free Trial Users Typically Churn.

Payment Solutions 98

Payment Solutions SaaS Payments Payment Methods Strategy 98

ProfitWell

OCTOBER 23, 2019

They launch a product, start bringing in some solid revenue, and put all their efforts into acquiring new customers. Their success blinds them to the hidden dangers every SaaS company faces—dangers like high customer churn. 1: You’re attracting the wrong customers. 3: Your customer support needs work.

Churn 56

Churn Payment Methods Payment Services SaaS Payments 56

ProfitWell

MARCH 25, 2020

Acquisition is the weakest growth lever. We studied the levers—acquisition, retention, and monetization—of 512 SaaS companies. We found that monetization and retention have much higher revenue impacts than acquisition when considering the same level of impact across each growth lever. How do we know this? Improve ROI.

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

User Pilot

JUNE 28, 2023

Osano reduced delinquent churn with progressive billing popups. Analyze user feedback to determine which features need more attention in your in-app flows. Senior Project Manager Arjoon Talukdar came across Userpilot and decided to build in-app onboarding flows that would encourage new members to upload their CV. Get a demo now!

Onboarding 75

Onboarding SaaS Payments Payment Services Payment Solutions 75

yoursales

JANUARY 28, 2022

Do you know of software, which belongs on this list? With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Avoma - An intelligent Assistant for Your Customer Meetings. bao solutions - Digital conversation support for your sales success. Other Tools.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

ChurnZero

JANUARY 4, 2019

Firstly- Happy New Year Churn Fighters! But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? Let’s talk 2019 predictions.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. A free trial is a sales strategy that allows prospective customers to use your product for a limited time.

SaaS Payments 79

SaaS Payments Payment Methods Strategy Payment Solutions 79

Valuize Consulting

AUGUST 17, 2020

This is why you should stay away from unsustainable hail-mary tactics to reduce churn in your business. Deferred payment terms on subscription renewals, additional discounts, free professional services—these offers might work now, but can you afford to keep applying them next quarter or next year? These customers will churn.

SaaS Payments 40

SaaS Payments Churn Payment Services Payments 40

The Angel VC

MARCH 23, 2016

As I wrote in the original post: It's a simple plan for an early-stage SaaS startup with a low-touch sales model – a company which markets a SaaS solution via its website, offers a 30 day free trial, gets most of its trial users organically and through online marketing and converts them into paying customer with very little human interaction.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

Chart Mogul

JANUARY 8, 2019

Struggling with churn? Guest blogger and ChartMogul friend, Kristen DeCosta from Churn Buster, discusses some of the lesser-known reasons companies lose customers and what to do about it. Kristen DeCosta is the Growth Lead at Churn Buster. Churn is tricky. New customers are exciting, I can level with you on that.

Payment Solutions 68

Payment Solutions Payments SaaS Payments Payment Services 68

Baremetrics

SEPTEMBER 21, 2020

Now, how much time, energy and resources do you put towards increasing the revenue you get from your existing customers, a.k.a customer expansion? If you’re like a lot of SaaS companies, chances are you’re fixated on customer acquisition. Get deep insights into expansion MRR, churn, LTV and more to grow your business.

Payment Methods 145

Payment Methods Payment Solutions SaaS Payments Payments 145

CustomerSuccessBox

MARCH 25, 2021

You’ve spent considerable time creating various marketing and sales funnels to convince your customer how your product can solve their problems. They’ve moved down your marketing and sales funnel and have finally invested in your software. . In fact, that is when the customer journey truly begins. What’s next? Lifetime Value: .

Retention 52

Retention SaaS Payments B2B Business 52

ChurnZero

JUNE 19, 2020

It is no secret that customer churn hits recurring revenue businesses hard, but what’s its real impact on their long-term health and valuation? To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. Q&A Recap.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

Subscription Flow

NOVEMBER 17, 2023

Teams will also be able to defend their investments in the various SaaS marketing campaigns, sales tactics, and customer success strategies they employ. Before you map out the customer journey , make sure you conduct extensive research for each possible buyer profile.

SaaS Payments 52

SaaS Payments SaaS Payments Payment Services 52

OpenView Labs

NOVEMBER 30, 2021

It’s tempting to prioritize new customer acquisition as your top growth priority. . Don’t forget that your best source of growth is usually right in front of you: your existing customers. Start by tackling churn since expansion only takes you so far if you’re trying to expand fewer and fewer customers.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

SaaStr

AUGUST 6, 2020

How does Chen advise founders to think about annual dollar churn? * How does Chen think about aligning revenue scale to your customers? More than just having four customers with one of those customers, I was in a competitive situation with a 500 person company. We’re building an ADSL system, way back when, 96.

Sales Hiring 233

Sales Hiring Payment Services Payment Solutions SaaS Payments 233

Baremetrics

MAY 13, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. If you’re a “freemium” app that works by offering both a free version (with restrictions), it’s great to let users decide that the upgrade is worth it on their own. Want to Reduce Your Churn?

SaaS Payments 66

SaaS Payments Payment Services Strategy Payment Methods 66

CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. With this model for some reason people churn out and that’s when businesses are more likely to see a net retention rate in SaaSthat is less than 100%.

Retention 52

Retention SaaS Payments Payments Payment Methods 52

SaaStr

NOVEMBER 2, 2019

How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How does your customer success and customer support functions change with the move to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings.

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

SaaStr

SEPTEMBER 13, 2020

You see that both organizations embracing this cloud movement, but specifically in COVID, more and more companies turning to the cloud as their solution for business continuity or for business growth in these times when shelter in place is making on-prem solutions difficult and in many cases, impossible to use.

Sales Hiring 158

Sales Hiring Scale Payments Cloud 158

Chart Mogul

JUNE 9, 2023

Logo acquisition is harder: upselling and retention are crucial. Christoph elaborates on how a long-term, strong economic market with low interest rates led to an influx of capital in the system. Go the extra mile for existing customers Daria reflects on shifting how companies look at renewals. Renewal, payment, happy days.

Trends 52

Trends SaaS Payments Payment Solutions 52

SaaStr

JUNE 16, 2020

I’m going to first talk about some of the insights that we’ve gotten from serving Salesforce Ventures portfolio companies, both in terms of what they’re seeing in the market and how bookings and churn and things like that are heading, but then also how they’re adjusting to this on their go to market strategies.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160