SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Giraffe is a mobile job matching platform that helps medium skilled workers get access to opportunities and helps businesses to recruit staff faster, and easier, and more affordably than any other way. Yeah, great.

Scale 164

Scale Sales Recruiting Scaling SaaS Payments 164

ProfitWell

MARCH 25, 2020

Acquisition is the weakest growth lever. We studied the levers—acquisition, retention, and monetization—of 512 SaaS companies. We found that monetization and retention have much higher revenue impacts than acquisition when considering the same level of impact across each growth lever. How do we know this?

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

ProfitWell

NOVEMBER 6, 2019

The subscription revenue model is hardly new. It’s simple: the subscription revenue model benefits both customers and companies. Meanwhile, companies offering subscriptions can scale with confidence, with predictable revenue and deeper relationships with their customer base. What is the subscription revenue model?

Payment Features 74

Payment Features Payments Subscription Revenue 74

Buffer Resources

MARCH 5, 2024

On the financial side, distributors took a chunk of our already tight margins, and the 90-day payment terms from most retailers made cash flow difficult. I also felt that adding a subscription option for our dog food would allow us to better meet customer needs and support our company with reliable monthly recurring revenue (MRR).

Payment Methods 86

Payment Methods Payment Services Payments Scale 86

Point Nine Land

APRIL 9, 2021

To add to this, B2B marketplaces tend to have various different business models (commission, SaaS, not monetizing in the beginning), which makes it very difficult to come up with one-size-fits-all metrics for each funding round. As a result, we could not collect as many data points as we do for our SaaS napkin.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

User Pilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Increase revenue growth. It might be from a confusing sign-up form, slow-loading pages, or a complicated payment process.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

How To Buy Saas

MARCH 14, 2024

So in this blog, I will guide you through some of the top WhatsApp API providers in 2024, why you should you them, and how to find the best fit for your business. In today’s world, business owners face a lot of challenges to survive in the industry. You can read more about WhatsApp Business API here.

Payments 52

Payments Payment Solutions Payment Methods Business 52

OPEXEngine

MAY 18, 2021

Growth Stage – Scaling the Business, and . The following 4 metrics are critical to the valuation of a private SaaS business. SaaS Metric #1 – Annual Recurring Revenue (ARR). ARR is an essential subscription metric that identifies the recurring revenue expected on an annual basis from the subscriber base.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Unbounce

JUNE 1, 2021

A well-targeted reminder helps consumers as well as businesses. For example, data shows that retargeting ads can yield a 10x increase in click-through rates (CTR) since users are already familiar with the brand or product. Retargeting Ads Increase Brand Recall and Turn Bounces Into Leads. Engage with your social content.

Scale 138

Scale Payment Methods Payments Travel 138

BrightBack

JANUARY 17, 2022

billing, product, CRM, support), to deploy and test personalized user experiences that actually save customers, and to hire product managers with the time to run ongoing experiments, track results, and optimize at scale.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

Sales Hacker

AUGUST 4, 2023

We’ve been getting a ton of question since we announced the acquisition so this week we’re going to have Max Altschuler break down the whole story. I’ve gone through a mix of emotions, reliving the insane 10-year journey that came out of a young Max being naively intellectually curious about how to scale sales at a startup.

Scale 62

Scale Sales Hiring Sales Payments 62

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Ultimately, the purpose of generating revenue is what gets you in the business loop. Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

FastSpring

MAY 14, 2019

In fact, there are plenty of successful businesses using FastSpring’s full-service ecommerce platform to enable one-time purchases. Whether you call it market expansion or customer acquisition, the underlying idea is the same. Switching to a subscription plan doesn’t mean your company gets to neglect customer acquisition.

Payment Features 79

Payment Features Payment Methods Subscription Payment Services 79

Unbounce

SEPTEMBER 16, 2021

Thousands of businesses are willing to spend unbelievable amounts of money to rank at the top of search engine results pages (SERP) and in the most relevant places for their users around the web. In 2019, small businesses spent between $9,000 and $10,000 per month on PPC , with Google making an average of $116.5 Retargeting.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. OpenView has been tracking growth rates by ARR scale for four years running. This is most visible among publicly traded companies.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Neil Patel

APRIL 12, 2021

If you do it right, you could benefit from a loyal customer base, regular billing, predictable financials, and enhanced brand profile. Recurring Business Revenue. Average revenue per user (ARPU): ARPU is how much money you earn per user. Why Should You Launch a Subscription Box? billion by 2025. Sample Subscription Boxes.

Outsourcing Services 123

Outsourcing Services Payment Methods Subscription Payment Features 123

FastSpring

APRIL 4, 2024

Are you looking for a merchant of record that will partner with you to grow your business internationally? FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including VAT and sales tax management, payment localization, and consumer support.

Scale 147

Scale Sales Payment Methods Merchant Services 147

User Pilot

AUGUST 10, 2023

Relational NPS surveys are designed to gather information on the health of your brand identity and customer relationships. How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. After product updates to determine how they affect customer sentiment.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

Chargify

OCTOBER 21, 2020

Companies of all types—from startups to long-established global brands—have been able to successfully use subscriptions to facilitate a stream of open-ended, predictable revenue and offer customers the services they want without locking them into inflexible contracts. Provide management with actionable insights to refine operations.

Subscription 63

Subscription Payment Features Payment Services SaaS Payments 63

OPEXEngine

FEBRUARY 22, 2022

Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SaaStr

DECEMBER 26, 2019

So data analytics, marketing customer analytics, and technology and acquisition. The second category is very interesting because this, you can translate that as the paid spend, of Facebook and what not, moving towards MarTech acquisition tools. So quarter after to be able to now scale the company. So we have different tools.

Sales Hiring 154

Sales Hiring Payment Methods Payment Solutions Marketing 154

SaaStr

NOVEMBER 2, 2019

What is the process to do it efficiently? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Yes, it does not scale, but the beauty is the product.

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

User Pilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? The purpose of customer acquisition is to expand and make more revenue. Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is customer acquisition?

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

OPEXEngine

JULY 28, 2020

Since 2008, its revenue has tripled and its stock price has soared 14-fold in response. Those companies that best manage this balancing act between careful planning and agile response rely on four key principles: Scale matters, ownership doesn’t. The economic benefits of scale are as critical in high tech as they are in any sector.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

Intercom, Inc.

NOVEMBER 23, 2022

The process of an acquisition is, more often than not, a black box. Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. Then, came integration.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

ProfitWell

DECEMBER 9, 2019

As you’re answering these questions, start thinking critically about how to turn those answers into actionable strategies for positioning your brand. Once you’ve put in the time to do your research, it will be much easier to formulate concrete and attainable goals for your subscription business. Determine your business goals.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

Chart Mogul

JANUARY 8, 2019

Don’t take it personally, they’re just not meant to be on your platform (and if you’re putting the customers’ needs above your own, you will be okay turning away people you can’t serve well). Yes, acquisition is absolutely vital to continuous growth. These users are simply finding a mismatch between their needs and your service.

Payment Solutions 68

Payment Solutions Payments SaaS Payments Payment Services 68

SaaStr

AUGUST 9, 2019

How does Vikas see the space play out in the coming years when it comes to acquisitions? What ratio of revenue is healthy for professional services to account for? You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. Does this not lead to a consolidatory environment?

SaaS Payments 137

SaaS Payments Cloud Technical Review Scale 137

OPEXEngine

MARCH 10, 2020

Gross margin is a metric that measures your profits as a share of revenue. A higher gross margin or gross margin rate means that you have a highly profitable business. Gross Margin = Revenue – Cost of Goods Sold (COGS). Typically, gross margin is quoted as a percentage of revenue. Gross margin is calculated as.

Payment Methods 59

Payment Methods Scale Benchmarks Payments 59

SaaStr

NOVEMBER 7, 2019

How can a simple offering be transformed into its own platform? Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Want to see more content like this?

Payments 122

Payments Merchant Services Payment Solutions Payment Services 122

SaaStr

JUNE 14, 2019

In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor. Before that Dave was SVP/GM of Service Cloud @ Salesforce where he led the $500m line of business for customer service applications.

Sales Hiring 146

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 146

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Some solutions, like Slack or Microsoft, are useful for any kind of business. But not all SaaS products are alike.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Outseta

SEPTEMBER 11, 2017

Soren Ryherd: We build profitable customer acquisition programs using paid digital advertising. I say profitable as we are using our client's’ financial data to determine what to pay, or often not pay, in the digital advertising platforms we manage. And that’s why we tend to end up with the lion’s share of the customer acquisition.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SaaStr

DECEMBER 17, 2019

Enter the platform company. Or if you’ve ever gotten a 2 cent and a 4 cent deposit into your account as you’re trying to set up direct deposit or payments transfers, that’s a pre-Plaid world. Zach : So in our back end, we’ve integrated with about 10,000 financial institutions in the U.S. Zach : About 260.

Payments 143

Payments SaaS Payments Banking Underperforming Technical Team 143

Hull

SEPTEMBER 19, 2019

Acquisition. Beyond employee count, revenue, and industry, you could pull in technographic data from Datanyze or funding round information from Crunchbase to paint a more vivid picture of your customers. This allows you to connect the dots and see the complete customer journey, from the moment they interacted with your brand.

Scale 60

Scale B2B Payment Methods SaaS Payments 60

Sales Hacker

JANUARY 13, 2021

The new joint solution is improved by having the OEM technology embedded into its application, providing increased value to the end customer. The licensor enjoys a new revenue stream. The key defining factor is that the OEM software is embedded into an existing application or platform, and it sells as part of that application.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

Chart Mogul

DECEMBER 14, 2017

Every SaaS will feel the pressure to scale, whether upmarket or abroad. To start, you could move your SaaS upmarket — go after bigger fish, the higher-value customers who will amplify your recurring revenue. For early and mid-stage SaaS companies, the desire (or pressure) to scale can drive the business into international territory.

Outsourcing Services 40

Outsourcing Services SaaS Payments SaaS Scale 40