GetUplift

SEPTEMBER 27, 2021

This may not surprise you, but it can be almost 7 times more cost effective to retain an existing customer than acquire a new one. Turns out, the probability of an existing customer making a purchase is about 60-70 percent. For new prospects, your likelihood of a sale only lies between 5-20 percent. Markin Blog, 2020 ).

Retention 89

Retention Strategy Sales Social Media 89

Intercom, Inc.

JULY 1, 2020

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for support reps to address. Proactive customer support is the antidote to long wait times and ticket deflection.

Customer Support 239

Customer Support Scale Education Onboarding 239

User Pilot

AUGUST 30, 2023

It’s 2023, and customers have options. What strategies can you implement to drive acquisition and retention faster? Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied.

Scale 105

Scale AI Growth Hacking Innovation 105

OpenView Labs

FEBRUARY 2, 2021

Over the past eight years, product-led growth (PLG) has become a proven strategy used by the most successful SaaS companies in the world. Here’s why: PLG is an end user-focused growth model that relies on the product itself as the primary driver of customer acquisition, retention, and expansion. But it doesn’t end there.

Product Marketing 58

Product Marketing Trends Scale Marketing 58

Neil Patel

JANUARY 20, 2021

To increase engagement and optimize user experience, content is tailored to each user’s individual interests. You need to attract potential buyers and funnel them into your sales funnel. This means that to increase the effectiveness of your ads and to stretch your advertising dollars, organic reach is critical. Absolutely.

Social Media 145

Social Media Software Review Branding Engagement 145

SmartKarrot

JULY 6, 2022

Congratulations on becoming the new chief customer officer of the organization. The biggest challenge you will face as the new chief customer officer is that the customer situation has shifted dramatically in the last couple of years. Meetings, onboarding, and processes for retaining customers have changed drastically.

Technical Review 10

Technical Review AI Search Travel Sales Hiring 10

User Pilot

MARCH 31, 2023

Which bits of the customer experience can be personalized ? There is a multitude of effective examples from across the SaaS world where personalization has helped customers meet their goals. Customer onboarding. Onboarding is the process of showing new visitors (and existing customers) how to get value from your product.

Onboarding 98

Onboarding User Experience Churn Communication 98