FastSpring

OCTOBER 31, 2019

When you hear the word “haunted,” odds are the first thing that comes to mind is not ecommerce. But in keeping with the Halloween theme, I’m going to discuss five key factors in ecommerce that you don’t want to come back to haunt your software company. Goblins, Ghouls, and Global Regulations | GDPR & PSD2. The root of the cause?

Payment Methods 63

Payment Methods Payment Services Payments Payment Solutions 63

Neil Patel

JANUARY 1, 2021

It offers a way to bring down customer acquisition costs and has been proven to keep users in a game for far longer than the pay-to-play method. Games as a Service acts as a continuous revenue service for developers, allowing them to break their reliance on the one-time purchase. Games as a Service Payment Options.

Payments 122

Payments Payment Services Payment Methods Payment Solutions 122

Tom Tunguz

JANUARY 3, 2018

Several landscape altering SaaS acquisitions will come to fruition because of cash availability from repatriation and because there are enough public SaaS companies at scale to add material revenue and market cap to buyers. Blockchain in the enterprise takes the reign as the buzzword for 2018. Some ideas: Google buys Salesforce.

SaaS Payments 199

SaaS Payments Scale Blockchain Machine Learning 199

Stax

NOVEMBER 27, 2023

That’s the amount of non-cash payments made in the U.S. Even if you’re not in the financial industry, you’ll need a payment processor or payment service provider (PSP) to start generating revenue, which means you’ll need to either have a proper risk management framework in place—or work with a PSP that has one.

Merchant Services 88

Merchant Services Payment Services Systems Review Technical Review 88

SaaStr

DECEMBER 10, 2019

Bill.com is a bit — OK, maybe a lot — more lower profile than many of the SaaS Unicorns to IPO lately, but it’s one of my personal favorites. 110% Net Revenue Retention and 8 2% Customer Retention from 81,000+ SMB Customers. Bill.com sells to very small businesses that do churn at a higher rate. Almost always.

Payment Services 220

Payment Services Payments Payment Methods SMB 220

FastSpring

MARCH 14, 2023

or tax on tangible personal property and don’t necessarily specialize in tax laws for digital products or international transactions. We simply provide you with a complete payment solution and take care of sales tax, VAT, and GST for you. FastSpring’s JavaScript Store Builder Library lets you add FastSpring elements (e.g.,

Payment Solutions 82

Payment Solutions Merchant Services SaaS Payments Payment Methods 82

Casey Accidental

NOVEMBER 28, 2023

It looked like this: We eventually re-architected our engagement loops to be based around personalization instead of around friends. Eventually, the company needed to layer in new advertiser focused loops to monetize, but I’ll skip that detail for now. billion exit, Grubhub made a lot of mistakes.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

Buffer Resources

AUGUST 16, 2023

Merchant Fees At Buffer, we rely on Stripe, Google, and Apple for our payment processing needs. Stripe payments make up 98.5 percent of our total revenue and 83 percent of our fees. Google and Apple payments make up 2.5% of our total revenue and 17 percent of our fees.

Merchant Services 76

Merchant Services Payment Services Payment Features Payments 76

FastSpring

MARCH 5, 2019

You’ve developed a killer product and created your business plan. Now you’re ready to sell online – congrats! But what do you need to know to ensure that your business operations will be successful, sustainable, and compliant? It’s usually based on gross revenue limits or a number of sales transactions.

Payment Methods 63

Payment Methods Payment Services Payments SaaS Payments 63

Software Platform Consulting

JUNE 25, 2019

“In the fiscal year ended March 31, 2018, we facilitated nearly 14 billion healthcare transactions and approximately $1 trillion in adjudicated claims. Now that the Intelligent Healthcare Solution touches $1 Trillion in claims, you can rest assured Change Healthcare has figured out how to monetize this scale!

Healthcare 56

Healthcare Payments Payment Services Payment Solutions 56

FastSpring

JUNE 19, 2019

A lot of the findings are expected (there are more internet users than ever, and we’re becoming more obsessed with social media and ecommerce). We’re Personalizing Customer Experiences More Than Ever Before. But for those who have a smartphone, nearly a quarter are “almost constantly” online.

Payment Methods 69

Payment Methods Trends Payments Payment Services 69

Stax

FEBRUARY 15, 2024

According to the Pew Research Institute , in 2022, a whopping 41% of Americans said they don’t use cash at all for any of their weekly purchases—a significant jump from 29% in 2018. FIS Global reports that in Norway, Sweden, and other Scandinavian countries, more than 90% of transactions processed at point-of-sale (POS) in 2023 were cashless.

Payment Services 88

Payment Services Merchant Services SaaS Payments Payment Methods 88

Neil Patel

DECEMBER 8, 2020

In 2018, they launched it globally, and the service took off like a rocket. In this post, I’ll dive deep into how to use Facebook Watch for marketing, now that the platform has matured. Facebook is still experimenting with different content types by adding, subtracting, and tweaking to find the right balance for their platform.

Payments 129

Payments Payment Methods Mobile Engagement 129

BrightBack

JANUARY 17, 2022

billing, product, CRM, support), to deploy and test personalized user experiences that actually save customers, and to hire product managers with the time to run ongoing experiments, track results, and optimize at scale.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Ultimately, the purpose of generating revenue is what gets you in the business loop. Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. To compare, for 89% of them acquiring new users is a high priority ( sour ce ).

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Outseta

AUGUST 31, 2018

By Geoff Roberts 5 min read With some vacation time now in our rearview we’re heading towards the home stretch of 2018, making it the perfect time to fill you in on what we’ve been up to at Outseta since our July company update. We now support Stripe as a payment gateway. Here’s the latest and what’s to come.

Payments 40

Payments Payment Solutions SaaS Payments Payment Methods 40

OpenView Labs

JANUARY 29, 2020

Editor’s Note: This article was first published on August 9, 2018. Product led businesses need to get their products in the hands of would-be users as efficiently as possible–hopefully at near zero CAC. Is freemium an effective lead generation, conversion, and revenue driving strategy for your recurring revenue-based business?

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Baremetrics

JANUARY 24, 2021

Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!). We were looking to relaunch the user-driven, SaaS side of our businesses. This means that our revenue churn was very low.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

BrightBack

JUNE 30, 2020

Now Brightback makes it easier for any subscription business to replace static exit surveys and outdated call centers with personalized online experiences that deflect up to 30% of cancels. 2020 is a watershed moment for customer retention. The past decade of abundant VC capital and vanity metrics couldn’t last forever.

Payments 52

Payments Management Payment Methods SaaS Payments 52

Sales Hacker

AUGUST 4, 2023

I was the eighth hire and the first person focused exclusively on scaling the sales side of the business. We did some hacky stuff, turning virtual assistants in the Philippines into SDRs, leveraging ToutApp (one of the first sales engagement platforms), and building web scrapers via Upwork to assemble endless leads lists.

Scale 61

Scale Sales Hiring Sales Payments 61

SaaStr

DECEMBER 26, 2019

The way that CMOs are reacting, this is 2018 Gartner data, is that the budgets of CMOs are shifting from every category towards MarTech. So if we can pop up the Slido slide and I want to invite you all to take your phone and go on slido.com for this session so that you can start asking the panel questions. Pauline : Oh yeah.

Sales Hiring 155

Sales Hiring Payment Methods Payment Solutions Marketing 155

ProfitWell

MARCH 9, 2020

The subscription business model has seen an immense rise in popularity in recent years, and with good reason. The subscription-based economy grew 350% between 2012 and 2019, and subscription businesses grew revenues about five times faster than S&P 500 company revenues during that time. In short, there’s a lot to it.

Subscription 64

Subscription Payment Features Payment Methods Marketing 64

Kellblog

JANUARY 30, 2021

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. Here’s Lynch’s website (now seemingly somewhat out of date) to hear his side of this story. 2020 Predictions Review.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

Chart Mogul

MARCH 9, 2020

While Baremetrics was fulfilling the desire for public transparency, internally the team was using Looker almost exclusively to track and report revenue metrics. On top of requiring a separate 2-person team to support this homegrown solution, they also had a hard time collecting and trusting the data in Looker. How was that possible?

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Chart Mogul

DECEMBER 19, 2017

We kicked off 2017 by announcing our integration with GoCardless. This allowed GoCardless customers to import their billing data to ChartMogul and start analyzing customers and revenue. On our blog we also explored the topic of moving up market in SaaS and how businesses might tackle this without losing their soul.

Payments 58

Payments SaaS Payments Payment Solutions Scale 58

Outseta

NOVEMBER 8, 2017

Account registration For the very first time, our product is publicly available - you can create a free account on our website and check out the product for yourself. We're offering a free year of Outseta to any Techstars company that signs up by the end of June 2018. “ I’ve been thinking about building a very simple Saas product.

SaaS Payments 40

SaaS Payments Payment Solutions Payment Services Payment Methods 40

Outseta

JANUARY 9, 2019

Dimitris, Dave, and myself have yet to pay ourselves any salary and are instead trading our time for sweat equity in the business. 2017 2018 Total. building Outseta - roughly $8,000 in 2017 and $24,000 in 2018. In 2018 you’ll notice some line items grew significantly. To date we’ve spent $32,179.72 The $11,123.75

Content Marketing 40

Content Marketing SaaS Payments Payment Methods Payment Services 40

ProfitWell

OCTOBER 16, 2019

The fact that there’s no standard reporting method for churn doesn’t help. Some companies report revenue churn, others only share customer or user churn numbers, and often there’s no distinction between whether churn numbers are annual or monthly. Say your average revenue per user per month is less than $100. Image via Recurly.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

yoursales

JANUARY 28, 2022

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Drive Revenue. Grow Your Pipeline.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 112

Payment Services Payment Methods Merchant Services Payment Features 112

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

SaaStr

NOVEMBER 2, 2019

What is the process to do it efficiently? Does it have to be in person? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. You see a huge variety of different SaaS businesses and I want to touch on the different profiles, how they acquire and retain customers, and more.

Scale 133

Scale SaaS Payments Sales Recruiting Payment Services 133

OPEXEngine

SEPTEMBER 28, 2021

When WeWork was preparing for a bond issue in 2018, underwriters were raising concerns over its leverage. It justified the adjustments on the grounds that, once new office buildings came online, they would generate revenue without the company having to pay those expenses anew. “So, So, add those back in,” Holmes said.

Payment Methods 52

Payment Methods SaaS Payments Payments Payment Services 52

SaaStr

APRIL 29, 2021

Shopify’s first quarter revenue: Q1 2021: $989 million Q1 2020: $470 million Q1 2019: $321 million Q1 2018: $214 million Q1 2017: $127 million Q1 2016: $73 million Q1 2015: $37 million Q1 2014: $19 million Q1 2013: $9 million. Cloud and ecommerce may end soon, but it hasn’t ended yet. 110% growth at $4B in revenues.

Merchant Services 252

Merchant Services Payment Methods SaaS Payments Payments 252

SaaStock

MARCH 20, 2019

Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Kustomer ’s customer management platform combines data from various sources and allows companies to offer an intelligent, powerful and flexible service. Founded: 2012. Based in: New York. Founded: 2008.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271