OpenView Labs
MAY 24, 2021
You can think of the ratio of R&D:S&M as indicating how much of a company’s future prospects depend on their ability to build great product experiences relative to scaling up their sales and marketing activities. Veeva sees similar dynamics among its Vault customers, with 2013/2014 cohorts growing subscription revenue by 26.8x
InsightSquared
FEBRUARY 22, 2018
As operations professionals, we can draw on these concepts as we plan and scale businesses. Scaling teams often overlook when we ask our staff to preverbially ‘run down the stairs’ before starting each activity they do in their CRM. London, Bloomsbury, 2013. To fix this, we can think about a few simple things: 1. Page 65.
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Intercom, Inc.
MAY 25, 2022
You probably aren’t going to get all the headcount approved that you did. If you recall, Paul, back in our Series A days, in 2013 or so, it was very much like, “can we make the year?” I’m reminded of Paul Graham’s article from 2013, which was “Do Things That Don’t Scale.”
Intercom, Inc.
MAY 9, 2018
So here’s my definition: Business Operations is a function that is uniquely positioned to solve certain classes of problems for rapidly scaling organizations. It’s simple math: if everyone has to be involved in every decision, doubling your headcount quadruples the distinct conversations needed. And the cycle begins again.
ChurnZero
JUNE 3, 2022
This was back in 2013. Now, you’re telling me I need to add a third headcount. Headcount is expensive. The scoring scale ranges] from negative 100 to positive 100. He said we need Customer Success managers. I’m like what are you talking about? I had never heard the phrase before. Someone has to pay the bills.
ChurnZero
JUNE 3, 2022
This was back in 2013. Now, you’re telling me I need to add a third headcount. Headcount is expensive. The scoring scale ranges] from negative 100 to positive 100. He said we need Customer Success managers. I’m like what are you talking about? I had never heard the phrase before. Someone has to pay the bills.
OpenView Labs
MAY 20, 2019
SaaS companies now report 9 competitors on average , up from just 2 back in 2013. Tools like Outreach – which recently reached unicorn status – make it exceedingly easy to contact potential prospects across all channels at scale. Today’s SaaS powerhouses scaled with a dated playbook: sales led growth.
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