SaaStr

JUNE 23, 2019

And that’s really good when you’re scaling part of the team that looks like yourself. But when you need a CFO, let’s say, or you need an outstanding VP of engineering or maybe a VP of sales, which is even more different to find for an engineer, you don’t know who these people are. One, a VP sales.

Merchant Services 192

Merchant Services Part-Time VPE Sales Hiring Scale 192

SaaStr

MAY 30, 2019

From team to vision to metrics to funding and more, these principles provide the framework for high-growth, high performing SaaS companies. So, I’m going to start with just a little bit about my background and we’re going to talk about some lessons I’ve learned in building SaaS companies to scale.

Scale 140

Scale Leadership Finance Software Review 140

User Pilot

APRIL 27, 2023

One metric that has become increasingly popular in measuring customer loyalty and satisfaction is the Net Promoter Score (NPS). TL;DR The Net Promoter Score (NPS) is a metric utilized to assess customer loyalty, contentment, and advocacy toward a business. ” and asking them to rate it on a scale from 0 to 10.

Software Review 52

Software Review SaaS Technical Review Scale 52

SaaStr

APRIL 24, 2020

327: John Mellor is Chief Strategy Officer @ Domo, the company that allows you to leverage BI at scale to empower your team with data. In Today’s Episode We Discuss: * How did John make his way into the world of SaaS over 2 decades ago and how did that lead to his running a $3Bn ARR business line at Adobe and lead to his joining Domo?

Scale 212

Scale Leadership Strategy Technology 212

Valuize Consulting

JUNE 10, 2020

Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. This leads us to the reality of customer success processes in many companies today. Or perhaps not.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

Intercom, Inc.

JANUARY 24, 2019

Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. We’re helping startups and scale-ups that are strategically aligned with Salesforce, which is actually very important in terms of actually delivering solutions.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

SaaStr

JULY 17, 2020

Look at Model T sales or something. Last month, housing sales in the US are actually ahead of last year, like literally ahead. I think it’s more overall more like 2000 to 2003 in Silicon Valley, but there’ll be some industries and some verticals that either aren’t affected as much or snap back very quickly.

Venture Capital 173

Venture Capital Travel PayPal Scale 173

SaaStr

JULY 15, 2020

Last month, housing sales in the US are actually ahead of last year, like literally ahead. I think it’s more overall more like 2000 to 2003 in Silicon Valley, but there’ll be some industries and celebrated goals that either aren’t effected as much or snap back very quickly. Somehow this defies logic but is true.

Investment 150

Investment Scale Travel Venture Capital 150

SmartKarrot

AUGUST 23, 2022

If any B2B SaaS (Software as a Service) company, or any company for that matter, had to choose one metric that measures their performance among the dozens of metrics, it would be the NPS or the Net Promoter Score. It is one where customers evaluate their association with the brand on a scale of 1 to 10. Unreliable.

Scale 10

Scale Underperforming Technical Team Systems Review Software Review 10

Outseta

SEPTEMBER 11, 2017

In 2003 we realized that CMOs were really struggling with the auction-based nature of media buying in Search and we knew that was a math problem we could solve in a way that would tie directly to their business success. Soren: This was 2003, and I was working as Head of Business Development for a web engineering company in Boston.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SmartKarrot

SEPTEMBER 22, 2022

The Net Promotor Score was created by Fred Reichheld in 2003 and is used by businesses globally. The Net Promoter Score, also known as NPS, is a metric used to measure customer satisfaction (CSAT) and brand advocacy. Customer loyalty is a huge aspect for any business to drive success and scale their business. contact-form-7].

Software 10

Software Scale Benchmarks Branding 10

Outseta

OCTOBER 16, 2017

In early 2016 the company raised a $12mm Series A led by PeakSpan Capital to accelerate growth, largely on the back on fantastic customer success oriented metrics. This was in 2003 or 2004, and we were spending $2B dollars a year in research which is nothing by today's standards but it was for the most that was being spent at that time.

Interviewing 40

Interviewing Customer Success SaaS Software Review 40