Clouded Judgement
JUNE 14, 2024
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Is Seat Based Pricing Dead? If AI delivers on its promise, it may spell the end of the SaaS business model as we know it. Historically, cloud software businesses charged a recurring fee based on the number of users of their software - the SaaS model.
SaaStr
JUNE 16, 2024
Dear SaaStr: How Can a SaaS Business Reactivate Churned Customers? This may sound simple, but the #1 thing you can and should do is create a series of marketing campaigns targeted only to churned customers. You will get some back, especially if you have a High NPS in general and most of your customers like / love you. RevenueCat manages 30% of all mobile apps subscriptions, across 10,000+ paid apps.
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SaaStr
JUNE 15, 2024
Dear SaaStr: Is It Normal for a Startup to Not Disclose Burn Rate and Other Details to its Employees? It really varies, but in my ecosystem, I’ve seen more transparency over the years, which is good. Transparency builds trust: I’m 100.00% in favor of transparency in general. And specifically, I believe employees should generally know almost as much as you share in board meetings If you have board meetings, just take 80% of the slides, and then use them at a company meeting right after But
Tom Tunguz
JUNE 12, 2024
Databricks revealed some sensational growth this week, as they did last year. Exiting this quarter to $2.4 billion annual run rate, the company’s revenue growth is accelerated year-over-year by 10 percentage points. Quarter Q2 2023 Q2 2024 Quarterly Revenue, $m 375 600 Revenue Growth 50% 60% Customers 10,000 Gross Margin 85% 80% Net Dollar Retention 140% Data Warehouse Revenue, $m 200 400 Average Annual Customer Value 37,500 Net dollar retention is a major driver of growth at 140%, which i
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From emerging payment technologies to the importance of intuitive software design, the world of embedded payments is rapidly evolving. How do you stay ahead while serving up what merchants really want in your software offerings? The Merchant Insider report is here to help, offering unique insights into the merchant perspective. It analyzes responses from over 500 merchants in the U.S. and spans key industries, so you can understand the challenges, preferences, and expectations that are shaping s
USIO
JUNE 12, 2024
Mark Your Calendar! July 11, 2024 10-11 AM CST Mastering the art of integrating payments can be the key to unlocking exponential growth and profitability. Join us for an exclusive event: Unlock the Secrets: How These Top SaaS Leaders Are Transforming Payments into Profit. This powerhouse session features industry trailblazers Robin Eissler, CEO from BoosterHub and Cory Benn , from PracticeSuite , who will divulge their revolutionary techniques for harnessing the power of payments within their pl
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Stax
JUNE 13, 2024
Are you looking to offer cash discounts to customers to incentivize them to use cash instead of credit or debit cards? A cash discount program can help your business reduce expenses on processing fees for card transactions, and there are guidelines you must follow to ensure you are implementing the program the right way. One of the most important requirements is cash discount signage, which will be the focus of this article.
SaaStr
JUNE 13, 2024
Dear SaaStr: What should I know about getting acquired? My top 5 tips: #1. Listen more. Talk less (on the target side). It’s very difficult to invent an acquisition. It’s almost impossible to create one, though it happens sometimes. Listen and learn. Understand what everyone’s motivations are. Why your champion is doing the deal.
Tom Tunguz
JUNE 10, 2024
What stood out to me in yesterday’s Apple announcement wasn’t the headline, but the subtitle. “Setting a new standard in privacy.” For privacy to become one of the leading selling points of software, competitive dynamics & user preferences have evolved. The mantra repeated over the last 20 years on the internet has been privacy is dead.
USIO
JUNE 10, 2024
In today’s fast-paced digital world, providing a seamless payment experience is crucial for businesses of all sizes. As we venture into 2024, the landscape of payment integration continues to evolve, presenting both opportunities and challenges for merchants. Whether you’re a small e-commerce store or a large enterprise, understanding the latest trends and technologies in payment integration can help you stay competitive and meet your customers’ expectations.
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Sales Hacker
JUNE 12, 2024
Elizabeth Pemmerl currently serves as GitHub’s Chief Revenue Officer, where she oversees all facets of the company’s go-to-market strategy and customer engagement, including sales, support, and operations. She joined GitHub in 2015 after a career in the public sector, and has since held leadership roles in nearly all aspects of GitHub’s enterprise business.
Andreessen Horowitz
JUNE 10, 2024
Over the past decade, usage-based pricing has soared in popularity because it better aligns cost with value and allows customers to pay only for what they use. But that flexibility comes with operational pain points, especially when it comes to predicting revenue. With the right processes and infrastructure in place, however, your usage-based revenue can actually become more predictable over time than it might be in traditional seat-based SaaS.
SaaStr
JUNE 11, 2024
So there are few things more frustrating than when hit “Contact Me” — which after all, is a high-intent signal — and no one gets back to you that day. Or the next. Or just as bad, a few days later, a BDR or SDR gets back to you — but not to help, but to qualify you. So frustrating. Later, when you have RevOps and SalesOps and a proven VP of Sales, they’ll own this.
User Pilot
JUNE 10, 2024
Understanding and addressing user problems is a fundamental aspect of effective UX design. By proactively seeking out and resolving these issues, designers can create more intuitive, enjoyable, and effective user experiences. That also helps with customer retention. In this blog, we’ll discuss a few techniques and tools to identify user problems. Let’s get right to it.
Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage
Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. There's no question that it is challenging to figure out where to focus and how to advance when it’s a new field that is evolving everyday. 💡 This new webinar featuring Maher Hanafi, VP of Engineering at Betterworks, will explore a practical framework to transform Generative AI pr
The Moz Blog
JUNE 14, 2024
A/B testing can help you get a leg up on the competition and help you in avoiding mistakes. Watch this week’s Whiteboard Friday with Jandira to review four surprising SEO test results.
Buffer Resources
JUNE 10, 2024
Anyone who has worked in client services knows there’s often an expectation to be available for your clients at any hour of the day, no questions asked. Having spent many years in PR and communications, I once internalized this norm. I thought that serving clients effectively required being hyper-responsive and available at all times, even if I was over capacity and not doing my best work.
FastSpring
JUNE 13, 2024
About this series: fs Builds features developer-built projects showing step-by-step examples, code snippets, and advice on how to approach building with FastSpring. The goal of this series is to not only help you build with FastSpring, but also to inspire you with new and unique ways to leverage FastSpring’s systems to best serve your company. As always, our support and sales engineering specialists are available to help if you need assistance along the way.
SaaStr
JUNE 10, 2024
So in the earlier days especially, you’ll be tempted to lean on the sales team to do more than just … sell. Especially, more after they get an e-signature. Especially because the first 1-2 successful reps you hire will often be a bit of a product expert, and be great at really understanding customer problems. So you’ll be tempted to have your sales team … do more than just sell: Have them do customer success, and manage the account Have them do some support, since the c
Speaker: Jason Tanner
While growth of software-enabled solutions generates momentum, growth alone is not enough to ensure sustainability. The probability of success dramatically improves with early planning for profitability. A sustainable business model contains a system of interrelated choices made not once but over time. Join this webinar for an iterative approach to ensuring solution, economic and relationship sustainability.
User Pilot
JUNE 10, 2024
Following UX best practices is essential to make the product experience more intuitive and efficient. But which strategies are worth following to improve product engagement ? For this, we’ll explore the principles of UX design and go through the best practices that align with them. TL;DR UX design —short for User Experience Design—focuses on creating products that offer meaningful and relevant experiences to users.
The Moz Blog
JUNE 11, 2024
When you establish a distinct and powerful brand identity, your business can protect itself from the competition in much the same way a moat protects a castle. Learn how to build a strong brand moat with SEO in this blog post.
Andreessen Horowitz
JUNE 14, 2024
In this episode of the AI + a16z podcast, Inngest cofounder and CEO Tony Holdstock-Brown joins a16z partner Yoko Li to discuss the reality and complexity of running AI agents and other multistep AI workflows in production. Tony also shares why developer tools for generative AI — and their founders — might look very similar to previous generations of these products, and where there are opportunities for optimization.
FastSpring
JUNE 13, 2024
About this series: fs Builds features developer-built projects showing step-by-step examples, code snippets, and advice on how to approach building with FastSpring. The goal of this series is to not only help you build with FastSpring, but also to inspire you with new and unique ways to leverage FastSpring’s systems to best serve your company. As always, our support and sales engineering specialists are available to help if you need assistance along the way.
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Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?
User Pilot
JUNE 11, 2024
Looking for interaction design examples to spark your creativity? In this article, we’ll explore ten exceptional examples spanning various industries and platforms. Each example will showcase the smart ways interaction designers are pushing the boundaries of user interaction and the lessons that can help you deliver engaging user experiences. TL;DR Interaction design is the practice of crafting engaging and intuitive interfaces for digital products and services.
The Moz Blog
JUNE 10, 2024
Ongoing efforts with elements like updates, photos, and review responses show that your institution is an active, welcoming one that cares to be found and chosen by neighbors. Learn how to optimize your place of worship’s Google Business Profile with Miriam’s eight tips.
Stax
JUNE 11, 2024
Cashless payments offer customers the convenience of quick transactions without needing physical currency. This streamlines purchases and reduces the risk of theft. In 2023, cash accounted for 12% of POS system transactions and only 1% of all eCommerce transactions in the US. However, card purchases bring in extra costs for business owners (e.g., cost of processing, merchant service fees, and additional fees like chargeback fees, compliance fees, equipment fees, monthly fees, etc.) that cut into
FastSpring
JUNE 13, 2024
About this series: fs Builds features developer-built projects showing step-by-step examples, code snippets, and advice on how to approach building with FastSpring. The goal of this series is to not only help you build with FastSpring, but also to inspire you with new and unique ways to leverage FastSpring’s systems to best serve your company. As always, our support and sales engineering specialists are available to help if you need assistance along the way.
Speaker: John Mansour
If you're looking to advance your career in product management, there are more options than just climbing the management ladder. Join our upcoming webinar to learn about highly rewarding career paths that don't involve management responsibilities. We'll cover both career tracks and provide tips on how to position yourself for success in the one that's right for you.
SaaStr
JUNE 12, 2024
So there’s one clear source of unhappiness in SaaS hiring. Folks want to join “hot” startups, at least some do. But do they know what they are signing up for? The 2021 Boom was an odd time. Hot startups were the easier jobs. 1000+ Unicorns were born, flooded with capital, sales efficiency didn’t matter, and buyers were buying SaaS products at a rate we hadn’t seen before.
Nimble - Sales
JUNE 16, 2024
CRM for Transportation and Logistics management is a buzzword, that’s cropping up here and there with medium and small LSPs, while the major role of CRM in logistics has been acknowledged by heavyweights for decades. The Global Logistics market was The post CRM for Logistics & Transportation Industry. Let’s Move IT! appeared first on Nimble Blog.
Chargebee
JUNE 11, 2024
Chargebee’s Chief Marketing Officer, Guy Marion, recently hosted an insight-packed webinar with fellow industry leader, Sam Jacobs, Founder and CEO of Pavilion, the world’s largest executive community for go-to-market operating professionals at startups and scale-ups worldwide. The webinar shared data and insights from Chargebee’s 2024 State of Subscriptions and Revenue Growth report.
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