User Pilot

MARCH 25, 2024

A user activity trend can provide key insights into changing user behavior and help you increase conversion rates and product engagement. In this article, we’ll dig deeper into what user activity trends are and outline the key tips to monitor them. We’ll also discuss a few useful tools to analyze user activity.

Trends 84

Trends Acquisition Retention Engagement 84

User Pilot

MAY 23, 2024

Wondering how to measure product adoption and retention rates? Read to find out what product adoption and retention metrics to track, how to analyze the data for actionable insights, and how Userpilot can help you. Important adoption and retention metrics include: Time to value. User engagement rate. Retention rate.

Retention 75

Retention Customer Lifetime Value Scale Metrics 75

User Pilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

User Experience 77

User Experience Underperforming Technical Team Customer Lifetime Value Retention 77

User Pilot

MARCH 14, 2024

Looking for an effective retention analytics tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your retention analytics needs. Cohort analysis : Analyze retention trends using cohort tables.

Retention 52

Retention Software Review Technical Review Systems Review 52

User Pilot

MAY 29, 2023

Have you ever come across a retention table and wondered what it all means? Cracking the retention table will provide invaluable insights into user behavior and retention. So, if you want to boost your customer retention , you should know how to interpret and analyze the retention table.

Retention 72

Retention Trends Engagement Churn 72

User Pilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. Fortunately, there are things you can do to reverse the trend. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance.

Retention 81

Retention Marketing Customer Lifetime Value Onboarding 81

User Pilot

JUNE 19, 2023

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. Acquisition cohorts divide users based on when they started using the product.

Retention 76

Retention Social Media Customer Lifetime Value Acquisition 76

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. It can also personalize the user experiences via segmentation options.

Retention 93

Retention Social Media Customer Lifetime Value Churn 93

User Pilot

MARCH 11, 2024

Looking for an effective retention analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your retention analytics needs. Looking for a Better Alternative for Retention Analytics?

Software Review 52

Software Review Retention Technical Review Systems Review 52

User Pilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. Use progressive disclosure to avoid overwhelming users.

Customer Success 69

Customer Success Retention Software Review Customer Lifetime Value 69

User Pilot

OCTOBER 30, 2023

As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. It’s no longer enough to attract new business; the key to sustained success is keeping your existing users engaged and satisfied in the long run. What is customer retention?

Retention 77

Retention SaaS Churn Engagement 77

User Pilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. This article helps answer core trend analysis questions. TL;DR Trend analysis is the process of tracking and analyzing changes in key metrics over time.

Trends 84

Trends SaaS Technical Review Retention 84

User Pilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

User Experience 77

User Experience Underperforming Technical Team Scale SaaS 77

User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts. What is a retention specialist?

Retention 85

Retention Customer Lifetime Value Churn Outsourced Development 85

User Pilot

JANUARY 14, 2024

Let’s check out 11 predictions on product management trends in 2024. This will include the use of predictive analytics to forecast user behavior trends. 11 product management trends and predictions for 2024 What trends should product teams look out for in 2024 ? And what challenges will they face?

Artificial Intelligence 75

Artificial Intelligence Trends Technical Review Management 75

User Pilot

MAY 13, 2024

Let’s go over 8 examples of SaaS dashboards and see how they can fit your business objectives: TL;DR A SaaS dashboard centralizes KPIs, metrics, and analytics to improve user experience and drive product growth. As a result, you can find ways to improve the user experience , increase MRR, and drive product growth.

Metrics 83

Metrics SaaS Acquisition Retention 83

User Pilot

OCTOBER 18, 2023

Are you looking to enhance your SaaS customer retention rates and keep your business thriving? In a nutshell, it comes down to two key steps: investing in top-notch customer retention software to boost user engagement and combat churn, and adopting a comprehensive array of customer retention strategies and tactics.

Retention 52

Retention Strategy SaaS Customer Lifetime Value 52

Payrix

APRIL 10, 2024

User experience has become a cornerstone in shaping the world of SaaS. Your product is your bread and butter, and as a verticalized software company, you know just how important a tailored, industry-specific application is to your end user. It’s now an expectation that is carrying through into the B2B and B2B2X landscapes.

Merchant Services 130

Merchant Services Payment Services SaaS Payments Payments 130

User Pilot

MAY 31, 2024

SaaS dashboards typically include metrics related to product performance, financials, marketing, and customer success, such as user engagement, revenue, customer acquisition and retention, and customer satisfaction. You can add up to 30 reports like trends, funnels , user paths , retention curves, and text blocks.

Metrics 87

Metrics SaaS Retention Trends 87

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 77

Churn Retention Onboarding Engagement 77

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 57

Retention Software Review Technical Review Scale 57

User Pilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? TL;DR Users interact with the product across different channels, so make sure to provide consistent experiences and messaging at all touchpoints. Want to see how Userpilot helps teams deliver outstanding onboarding experiences in 2023? Book the demo!

Onboarding 72

Onboarding SaaS Payments Trends Payment Methods 72

User Pilot

MARCH 12, 2024

How can you identify drop-offs with product analytics and user surveys? What strategies can you use to reduce drop-offs and improve the user experience? It signals decreased engagement and indicates friction in the user experience. Prioritize feature development as per user needs. Retention rate.

Underperforming Technical Team 80

Underperforming Technical Team User Experience Retention Scale 80

User Pilot

JANUARY 16, 2024

A good client onboarding process reduces the time needed to experience product value. It also creates a solid foundation for a future relationship with customers and improves their satisfaction and retention. In contrast, self-serve onboarding enables users to experience the product independently at their own pace.

Onboarding 71

Onboarding Retention Scale Engagement 71

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates.

User Experience 92

User Experience Engagement Trends Churn 92

User Pilot

MARCH 10, 2024

TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

User Experience 82

User Experience Payment Features Trends Engagement 82

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Customer Lifetime Value 81

Customer Lifetime Value Retention Marketing Scale 81

User Pilot

DECEMBER 4, 2023

SaaS companies track funnel drop-off points to improve free trial to paid conversion rates, user experience and retention , and expansion revenue. Improve user experience and retention : After converting from free to paid, you want your users to stay with you for as long as possible.

SaaS 75

SaaS User Experience Onboarding Retention 75

User Pilot

FEBRUARY 9, 2023

It can lead to greater customer retention and satisfaction in the long run. You can also try sending microsurveys and performing behavioral segmentation to detect event trends. You can identify the pain points of their user journeys and remove them to enhance customer engagement. Segmentation of inactive users.

Retention 83

Retention Machine Learning Artificial Intelligence Trends 83

SaaStr

MAY 30, 2024

It’s an end-user-focused growth model where your product drives acquisition, activation, expansion, and retention. Why is it end user-focused? Because the end user starts using the product, often through a self-serve motion. Find and use them to drive customer acquisition, expansion, and retention. That’s PLG.

Scale 222

Scale AI Search Azure AI 222

User Pilot

APRIL 17, 2024

A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development.

AI Search 75

AI Search Social Media Cross-platform App Design (Application) Systems Review 75

User Pilot

FEBRUARY 29, 2024

Tracking feature usage provides insights that help you prioritize product development, enhance the user experience , improve engagement , and drive retention. The feature usage rate is the total number of users who have used a feature divided by the total number of product users, multiplied by 100.

SaaS Payments 84

SaaS Payments Payment Solutions SaaS User Experience 84

User Pilot

MARCH 27, 2024

TL;DR Event analytics is designed to help you analyze customer behavior and specific user interactions. From this analysis, you can draw useful insights and conclusions to create a better user experience. Monitor usage-related metrics to uncover trends influencing retention and refine your retention strategy.

SaaS 81

SaaS User Experience Onboarding Retention 81

User Pilot

MARCH 14, 2024

User journey analytics. Customer retention analytics. User effort score. Customer retention rate. Perform feature ideation with trend analysis. Use customer retention analysis to find retention drivers. Prevent churn by identifying at-risk users with NPS. Customer lifetime value. Churn rate.

Customer Lifetime Value 86

Customer Lifetime Value SaaS Underperforming Technical Team Churn 86

User Pilot

MAY 21, 2024

The different stages of CLM include: Acquisition : The stage where prospects become new users. Activation : When new users become active users through onboarding processes or live demos. Retention : This is when customers stay engaged and satisfied over the long term. to iterate retention strategies and reduce churn.

Management 88

Management Software Review Retention Onboarding 88