SaaStr

NOVEMBER 2, 2019

How does Krish think about purely serving the SMB market? How does he think about the mortality rate of SMBs? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings.

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. Of course, we always excelled in SMB at Slack as well. “I joined Slack at a revenue stage of 50 million ARR.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SaaStr

SEPTEMBER 27, 2019

As for Ryan, prior to G2 he was Senior Director of Global Marketing at Hubspot where among many other achievements, he scaled HubSpot’s marketing-generated sales revenue by 330% year-over-year. It was about, these people that have already pulled in, how do I now convert them into marketing qualified leads for our local sales teams?

Sales Hiring 127

Sales Hiring Sales Recruiting Scale Software Review 127

OpenView Labs

JANUARY 31, 2022

Do they understand your GTM motion (enterprise vs mid-market/SMB)? Growing pains can occur as your team expands and you need to think about talent retention just as much as talent acquisition. We are hosting an ‘Ask Me Anything’ on all things hiring, recruiting, and talent market on Thursday, February 10 at 12 p.m.

Sales Hiring 60

Sales Hiring Interviewing Sales Recruiting SMB 60

SmartKarrot

JANUARY 13, 2023

Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting SMB Forecasting 19

SmartKarrot

FEBRUARY 4, 2021

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Identify, recruit, and onboard high potential partners.

Sales Recruiting 10

Sales Recruiting Customer Success Technical Review SMB 10

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SmartKarrot

AUGUST 2, 2021

Role: Strategic Customer Success Manager Location: Austin, TX, US Organization: Rapid7 As a Strategic Customer Success Manager, you will consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. Ensure retention and satisfaction of all assigned clients.

Customer Success 16

Customer Success Sales Recruiting SMB Enterprise 16

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. She manages a huge global team. Four, people in the sale? Jason Lemkin: None.

Merchant Services 176

Merchant Services Scale Sales Recruiting Sales 176

SaaStr

MARCH 1, 2019

How does this differ when comparing enterprise to SMB? What were the findings on what good looks like when it comes to logo retention? How does this differ when comparing SMB to enterprise? Is it fair to always surmise that when serving SMB one will always have a higher rate of churn? And we need to keep them, retention.

Scale 115

Scale SMB Sales Recruiting Sales Hiring 115

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. She “stumbled” into it, as she told us, first as one of the earliest sales hires of Eventbrite, where she stayed for four years, and then into Slack in early 2015 as the first sales rep in the Bay Area.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

SaaStr

SEPTEMBER 7, 2019

But never in a manager. . An NPS goal or a net retention goal. A VP of Sales that has only done inbound? Or add an SMB team. . This makes perfect sense in BigCos and with junior hires, but in start-ups, if a VP/Director/Manager is too threatened by a new hire / new role, something isn’t going to work out here.

Sales Hiring 137

Sales Hiring Sales Recruiting Scale SMB 137

SaaStr

JANUARY 3, 2020

How does this differ when comparing enterprise to SMB? What were the findings on what good looks like when it comes to logo retention? How does this differ when comparing SMB to enterprise? Is it fair to always surmise that when serving SMB one will always have a higher rate of churn? And we need to keep them, retention.

SMB 26

SMB Sales Recruiting Sales Hiring Scale 26

SaaStr

NOVEMBER 19, 2019

So I went down the hall, met with the head of marketing, and I discovered a lot about in bound SaaS, about SMB, the importance of building this machine as I call it now that generates all these lovely leads. Then I went over to the sales department. They all looked at me really weird because remember, I’d never done SMB before.

Scale 166

Scale SMB VP of Engineering Leadership 166

SaaStr

SEPTEMBER 13, 2020

Everyone knows Shopify for what it is today, but in the earlier days, it really was the best SaaS platform for SMB eCommerce providers. They started in the point of sale market, and then as the company scaled, they rolled out new value props and modules for payroll, or Toast capital, or ways to manage your employee base.

Sales Hiring 157

Sales Hiring Scale Payments Cloud 157

OpenView Labs

MAY 5, 2021

Other businesses, like LinkedIn and Netflix, have strong histories of being producers of open-source projects, which provides a strategic recruitment and retention tool for top-tier engineering talent. Related podcast episode: How MongoDB Scaled Their Open-Source Product with a Bottom-Up and Top-Down Sales Motion.

Business 52

Business SMB Scale DevOps as a Service 52

SaaStr

AUGUST 13, 2019

You may actually need to build a sales team that can serve up market. Salesforce started at SMB and they moved up market and they have really done a fantastic job. How do you actually go from selling to consumers to then to SMB customers and then going up market. The sales cycles were very lumpy. The first one.

Scale 149

Scale Sales Hiring SaaS Sales Recruiting 149

Sales Hacker

AUGUST 25, 2020

This week on the Sales Hacker podcast, we’ve got Alyssa Merwin , Vice President of Sales Solutions for LinkedIn, North America. She runs Sales Navigator and is perhaps one of the most important people selling sales engagement and sales software in the world. Subscribe to the Sales Hacker Podcast.

Management 72

Management Sales Recruiting Sales Hiring Development Team Review 72

SaaStr

JULY 12, 2019

How to transition from SMB to enterprise. Joe Chernov: I think staying in one swim lane is probably the best for folks like you who pattern match, and recruit off of pattern matches. This podcast is an excerpt of Erica’s session at SaaStr Annual 2019. Missed the session?

Scale 133

Scale Sales Hiring Metrics Branding 133

SaaStr

MARCH 13, 2020

Harry Hurst: So throughout my teens and early 20s, I built companies ranging from fashion distribution, all the way to headhunting and recruitment. And I think the SMB mid-market sector is actually what’s fueling this tremendous growth we’re seeing year over year. For us, it’s pretty much a data science play.

SaaS Payments 208

SaaS Payments Payment Methods Finance Payments 208