SaaStr

MARCH 31, 2022

This episode is an excerpt from a session at SaaStr Scale. So for the audience, cloud giants are turbocharging startup sales, and the predominant reason for this is because they’re fundamentally changing IT budgets at the customers that we’re all selling to. Jabari Norton, VP WW Partner and Alliances, Sumo Logic.

Scale 197

Scale Marketplace as a Service Cloud SaaS Payments 197

SaaStr

SEPTEMBER 20, 2023

SVB collapsed, market multiples are down, yet the IPO window is re-opening, and we have a platform shift to AI that’s exciting everybody. Announcements of several blockbuster acquisitions, most notably from Adobe acquiring Figma, which was the highest valuation multiple offered in an acquisition for any software company at scale.

Cloud 243

Cloud Payments Software Review Payment Solutions 243

FastSpring

SEPTEMBER 16, 2022

You may already be thinking about ways to reduce your expenses and shift your overall growth strategy. When FastSpring’s Chief Product Officer Kurt Smith worked with growth-stage to Fortune 100 companies at Accel-KKR, he consistently saw pricing as one of the most essential growth levers they employed to meet their next revenue goal.

Pricing 146

Pricing Payment Solutions Payment Services SaaS Payments 146

Stax

FEBRUARY 28, 2024

But if you’re a B2B solution, there’s a high likelihood that businesses will be interested in being able to accept customer payments, rather than just sending them a PayPal link or to a generic payment gateway. How do you add payment processing capabilities to your software? What is a SaaS Billing Platform?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Casey Accidental

FEBRUARY 22, 2024

In this essay we explore one channel that helps many marketplaces scale faster than others: supply driving demand. In the SaaS-like network model, the supply is in charge of generating the majority of the demand, and the product acts as mainly a fulfillment or monetization vehicle for the supply.

Payments 116

Payments SaaS Payments Scale Payment Methods 116

FastSpring

MARCH 3, 2023

When you’re using a DIY payment solution like Stripe, making it work for your business falls on your developers. From testing out plugins to setting up new payment methods, maintaining Stripe can be very time-consuming. And this leads to our third point. Below, you’ll find highlights from our conversation.

Merchant Services 148

Merchant Services Payment Services Outsourcing Services SaaS Payments 148

SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance.

Sales Hiring 226

Sales Hiring Payment Services SaaS Payments Scale 226

Buffer Resources

NOVEMBER 7, 2023

For one, she has built a stable and viable business, achieving six figures in revenue every year for the past five years and even bringing in multiple-six-figures in 2021 when she expanded her business with subcontractors. I take home 100 percent of my profit as my salary. (I

Scale 118

Scale Scaling Payment Solutions Payment Services 118

SaaStr

MARCH 25, 2021

It’s done it by going more upmarket, and better monetizing partners and services. Driving existing customer revenue up more than new logos. BigCommerce, like many SaaS vendors at scale, is doing a better job at getting more revenue out of existing accounts than adding new ones. More on that strategy here.

Outsourcing Services 216

Outsourcing Services Payments Merchant Services SaaS Payments 216

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Strategy first, technology second. Let’s dive in.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Andreessen Horowitz

APRIL 30, 2024

In this conversation, a16z General Partner Angela Strange talks with J eff Sloan, former CEO of Global Payments, about how he was early to spot significant industry trends, how to make bets that move an organization, and the sea change that AI represents for the financial services industry. Angela: Why Global Payments? Jeff: Yeah.

Payment Solutions 82

Payment Solutions Payments Payment Services SaaS Payments 82

SaaStr

OCTOBER 10, 2019

Freemium can help software companies gain users quickly—but what happens when it’s time to scale back or up? Join Joaquim Lecha, CEO at Typeform, and Christoph Janz, Managing Partner at Point Nine, as they delve into freemium at scale. The second one is customer feedback at scale. Want to see more content like this?

Scale 135

Scale Scaling Payment Methods SaaS Payments 135

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Giraffe is a mobile job matching platform that helps medium skilled workers get access to opportunities and helps businesses to recruit staff faster, and easier, and more affordably than any other way. Yeah, great.

Scale 160

Scale Sales Recruiting Scaling SaaS Payments 160

Tom Tunguz

NOVEMBER 6, 2021

The contracts are identical twelve month contracts except for the payment terms. Contract B relaxes payment terms to monthly payment, 12 monthly installments for the next year. All of the sales and marketing dollars invested to obtain persuade the buyer to put digital ink to pdf have been recouped immediately.

Sales Hiring 323

Sales Hiring Scale Payments Payment Solutions 323

Andreessen Horowitz

APRIL 23, 2024

They also talked about the difficulties — and potential advantages — of selling into small businesses, taking alternative approaches to interviewing candidates, and the importance of keeping culture a vital part of a company as it scales. Alex: The other side of the equation on customer acquisition is monetization.

Payments 112

Payments Forecasting Payment Services Payment Solutions 112

Stax

FEBRUARY 21, 2024

So, of course when it came to revenue-driving activities, Ford knew that success in marketing—and business—wasn’t about how much your marketing spend is, but how efficiently you spend it. Enter the SaaS Magic Number, which measures the return on sales and marketing spend in generating new subscription revenue.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

SaaStr

JUNE 29, 2021

Investor Insights for Scaling from Seed to Growth Stage with Sage Intacct. Global Head of Sales, Square. Mahmoud Abdelkader & Christina Monets. The Hidden Costs in Scaling with Guru and Airtable. Removing Payment Collection Obstacles to Fuel Growth with Adyen. Head of Americas Revenue & Growth, Stripe.

Payments 233

Payments Payment Services Scale Banking 233

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I What success looks like for using both together.

Scale 157

Scale Sales Payment Methods Merchant Services 157

Blulogix

JANUARY 8, 2024

How the Right Platform Enhances Your Subscription Billing Experience By BluLogix Team Welcome back to our series on selecting the ideal subscription billing platform. Selecting the right subscription billing platform is a strategic decision that can significantly impact your business’s success.

Payments 52

Payments Payment Features Payment Services Subscription 52

Casey Accidental

NOVEMBER 28, 2023

Most companies have a primary acquisition loop that drives this scalable growth, and unfortunately, there aren’t that many acquisition loops that really scale. Even when they scale, they eventually asymptote, and companies need to find new ways to grow. This can be new growth loops for the same product, or entirely new products.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

SaaStr

DECEMBER 5, 2022

Yet, funded startups can learn a lot from the bootstrapped ones to grow smoothly and generate revenue. Paddle’s Senior Product Manager, Allissa Chan, and Chief Strategy Officer, Patrick Campbell, share their experience of scaling a bootstrapped startup. This is where SaaS companies generate most their revenue.

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

Blulogix

APRIL 12, 2024

The intricate nature of subscription models can indeed be a formidable maze, but with the right strategies, businesses can turn these complexities into substantial advantages. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Payment Features 77

Payment Features Subscription Payments B2B 77

Andreessen Horowitz

OCTOBER 12, 2023

We’ve designed this to mirror the thought process of an entrepreneur building an AI product with an enterprise use case. Whether or not a program integrates AI is less important than quality, safety, usability, and cost. Now, in Part B, we cover capturing and defending some portion of the value you generate.

Healthcare 116

Healthcare AI Payments Enterprise 116

Intercom, Inc.

MARCH 10, 2022

This strategy empowers you to pre-emptively deliver targeted, personalized messages and support via messenger-based channels. No, you don’t need to be psychic – maintaining a joyful CX is made easier with platforms like FullStory. Processing payments and refunds can be trickier to automate as they require access to individual details.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Chargify

APRIL 23, 2019

According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” Understanding which stage your SaaS business is in can help determine the appropriate time to scale to the next phase—and do so successfully. Let’s get started. Pre-Startup.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

FastSpring

APRIL 11, 2022

In the three-tier pricing strategy, we usually find: The cheapest option for small teams, individuals, or new customers trying out the product. Airbase promotes three primary tiers, but their standalone bill payments option takes you to a different set of plans altogether. Sometimes scaling doesn’t mean upgrading to the next tier.

SaaS Payments 147

SaaS Payments Pricing Strategy Scale 147

Intercom, Inc.

OCTOBER 1, 2019

There are no silver bullets in sales – no tricks, hacks, or mantras that can guarantee you’ll hit target. But there are actionable plays that high-growth companies use to scale their revenue. Having led sales teams at Facebook, Twitter, and now Intercom, I’ve developed and executed many of these plays. Short on time?

Scale 155

Scale Sales Hiring Sales SaaS Payments 155

Tom Tunguz

MARCH 28, 2021

Though it may seem that the growth was simply executing a constant gameplan, the underlying data suggests a significant shift in strategy. In 2021, the business counted more than 8000 customers, with 1000 paying more than $100k and 89 paying more than $1m. Lastly, let’s touch on UIPath’s revenue streams.

Payment Services 359

Payment Services Metrics Payment Solutions Payments 359

User Pilot

APRIL 29, 2024

It also helps teams better understand their existing and prospective customer base. This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. Userpilot is a product growth platform with advanced segmentation features. For example, age or product usage patterns.

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

ProfitWell

FEBRUARY 19, 2020

ReCharge has not only made it work, but the company has been able to scale globally via remote work. She also mentions that technology enabled ReCharge, and the entire company has had a remote-first mindset embedded into its culture. To quote Peter Drucker, “Culture eats strategy for breakfast.”.

Scale 54

Scale Scaling Sales Hiring Payment Services 54

Subscription Flow

NOVEMBER 28, 2023

One way to do that is through marketing and revenue-generating strategies such as freemium and product demos which are critical to growing one’s clientele. Another way is utilizing different SaaS marketing strategies, such as providing high-quality content and expanding product access.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

Sales Hacker

MAY 15, 2023

It’s hard to know when you’re ready to hire a sales team — and the consequences can make or break your startup. Perhaps not surprisingly, about 40% of new companies go out of business because they run out of cash or fail to raise capital, reports CB Insights. How do you know you’re ready to hire a sales team?

Sales Hiring 89

Sales Hiring Scale Outsourcing Services Payment Services 89

Chart Mogul

DECEMBER 4, 2020

And is Stripe a good choice as your billing and payment provider? When Stripe was launched in 2010, dealing with payments online wasn’t a straightforward matter. Fast forward 10 years and setting up shop and accepting payments has become a lot easier, thanks to a large extent to Stripe. Let’s see why.

Payment Methods 105

Payment Methods Payment Services Payments Payment Solutions 105

Casey Accidental

OCTOBER 27, 2020

In that essay , we also talked about how a more common route for a SaaS business is to become a platform. Platforms can create an immense amount of long-term value for companies, or be a minor component of their product strategy to maintain product/market fit. The Types of Platforms. Integration Platforms.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Baremetrics

SEPTEMBER 2, 2021

Most SaaS businesses adopt a subscription-based model supported by a recurring payment system. Setting up a recurring payment system can be complicated and requires the right tools to measure, manage, and review payments regularly. Cons for Businesses Using Recurring Billing Does SaaS Have to Be Recurring?

Payment Services 89

Payment Services Merchant Services Payment Features Payments 89

Stax

JANUARY 3, 2024

Poor implementation of self-checkouts can add friction to the customer experience, so it’s important to design a tailored checkout strategy and smooth implementation. These mobile self-checkout terminals allow customers to scan items one by one as they navigate the store, then proceed to a cash register to finalize the payment.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

Teamgate

DECEMBER 12, 2019

The point of running a business is to make a profit through sales of your product or services. Digital marketing allows us to generate more leads, reach out to wider market space, and gain information that could help us develop a smarter business strategy. percent of cold calls end up with a successful sale.

Scale 86

Scale Payment Services Sales Hiring Payment Facilitation 86