Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Learn the latest strategies for your most personal, efficient support team yet.

Payment Methods 202

Payment Methods Payments Scale SaaS Payments 202

How To Buy Saas

JANUARY 1, 2021

Online learning is a new trend which we are have encountered by now. Online learning and course are expected to rise with time and see a figure of $325 billion by 2025. Well, that’s enough to motivate yourself to start creating your first course using the best online course platforms. Why Choose an Online Course Platform?

Payment Methods 98

Payment Methods Payments Payment Solutions Marketplace as a Service 98

How To Buy Saas

DECEMBER 1, 2020

With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. In saas marketing, you generally use online marketing strategies to generate more leads and conversions in your saas business. Setup Pricing model and payment gateways.

Growth Hacking 106

Growth Hacking Payment Methods SaaS Payments Payment Solutions 106

Totango

AUGUST 16, 2022

Customer retention software performs tasks that serve to promote subscription renewals and identify customers at risk of churn, such as: Ensuring successful onboarding. Onboarding. The road to retention starts with a successful onboarding experience. Encouraging more significant product usage.

Payment Solutions 106

Payment Solutions Payment Methods Retention Customer Success 106

Incredo

NOVEMBER 21, 2019

Software to track analytics, transfer payments, manage inventory, create videos and for many other things. In its turn, SaaS company is responsible for optimizing conversions and successful onboarding so the visitor becomes a paying customer. Process is simple but would we write about it if everything was that easy?

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Take a traditional business, like a furniture store. This method can help you determine the best ways to reach SaaS growth within your business. More on that later.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

MAY 6, 2024

TL;DR A user profile is a collection of details about an individual user: their identity, roles, personal details, or behavior. They may be inspired by a user but they don’t describe one real person. Transactional data on purchases, plans, and payments enables revenue analysis, recommendations, and frictionless buying experiences.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

Neil Patel

DECEMBER 20, 2020

The terms “webcasting” and “webinar” are often confused with each other. Unlike a webinar, webcasting is a one-way flow of information. Webinars are typically more interactive. Use these factors as a buying guide and weigh their importance against your personal webcasting needs. Number of Attendees.

SaaS Payments 145

SaaS Payments Payment Services Payments Scale 145

Stax

APRIL 17, 2025

In the payments industry, choosing the right ISV partner is critical; look for robust APIs, hardware support, strong onboarding, and fair revenue-sharing models. Think: cloud platforms and operating systems like Microsoft, Amazon Web Services (AWS), the Salesforce ecosystem, or a payment platform. What is an ISV Partner?

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. During the sales process, including sales appointment scheduling, meetings and payment processes. Guiding customers through onboarding. Phone calls. Onboarding.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

User Pilot

MARCH 7, 2023

Terrible primary onboarding. Instead of adding generic product tours, segment your customers to create personalized interactive walkthroughs that help them reach their Aha moment fast. Involuntary churn due to failed payments. There are different methods such as surveys , interviews, focus groups, user testing, etc.

SaaS Payments 105

SaaS Payments Subscription Payment Features Payment Methods 105

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Takeaway #1: Don’t be afraid to ask customers how they’ve been impacted by this crisis—whether it’s directly via phone or passively via a survey. It’s been hard to contact customers by phone since offices are closed. Email is now the only option.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

User Pilot

JULY 8, 2024

Examples of touchpoints at this stage include paid ads, blog articles, social media posts, marketing emails, webinars , customer reviews, and referrals. Examples of post-purchase touchpoints include thank you and welcome emails, upsell and cross-sell messages, onboarding flows , self-service resources, and new feature announcements.

SaaS Payments 105

SaaS Payments Social Media Payment Solutions Payment Methods 105

User Pilot

AUGUST 31, 2023

New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses. They organize webinars , podcasts, workshops, and other events to attract potential customers. You want your website content to show up when they search.

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

Natalia Luneva

JANUARY 13, 2021

The period refers to a month or year depending on which payment option you offer or which of them is more popular. Your social network accounts, website, ads are visible to everyone who is browsing the internet. The sign up process isn’t followed up by an onboarding process and no supporting materials are provided.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Some effective strategies for reducing customer churn include: Personalize the onboarding for new customers to shorten the time to value.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

Stax

APRIL 18, 2024

Examples of popular SaaS apps include Shopify, an eCommerce platform, Dropbox, a cloud storage service, and Stax Bill, an automated payment processing system. How companies price and distribute their solutions affects everything from revenue streams and customer interaction to product development and delivery methods.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

User Pilot

AUGUST 14, 2023

Boost user activation by using onboarding checklists to help users complete core tasks. Host webinars to promote new features. Retention: Users keep making repeat purchases after their initial subscription payment. Content formats such as blog posts, newsletters, informative videos, webinars, etc., A/B testing.

Growth Marketing 98

Growth Marketing SaaS Payments Strategy Payment Methods 98

Stax

FEBRUARY 28, 2024

But if you’re a B2B solution, there’s a high likelihood that businesses will be interested in being able to accept customer payments, rather than just sending them a PayPal link or to a generic payment gateway. How do you add payment processing capabilities to your software? By partnering with a trusted SaaS billing platform.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

AUGUST 6, 2024

The goal is to create awareness and draw traffic to your website or app. Metrics to track here include engagement, website traffic, and trial sign-ups. Measure your success by monitoring metrics like activation rate, time to value , and onboarding completion rate. Marketing fuels sales.

SaaS Payments 103

SaaS Payments Metrics Scale Marketing 103

User Pilot

APRIL 21, 2024

Build high-converting landing pages for your website visitors The landing page is the central touchpoint in the conversion path. Demo sign-up conversion path Here’s how Attest, a market research platform, converts website visits into demo bookings. Attest website. And payment details as there’s no free trial.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

Natalia Luneva

JANUARY 8, 2022

Facebook and Slack used to be the best community platforms for online businesses: they are free, everyone is using them, and they are easy to use. However, new online community platforms emerged to offer better interface, more customization opportunities, and the chance to create your own mini social network.

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

Totango

JUNE 3, 2022

Here’s a customer success manager introduction email you can use when onboarding a new client to your company. To get you and your team started, I’d like to schedule an onboarding call at your earliest convenience. You can schedule a meeting by using our online tool to select a time slot that works for you: [Link].

Customer Success 115

Customer Success Payments SaaS Payments Payment Methods 115

Baremetrics

DECEMBER 18, 2019

They meet and onboard every single customer. Congrats to @ryank25 for 1,000 @Superhuman onboardings!! Craft a delightful onboarding experience. This is where onboarding comes in. Fullstory is a great example of technical onboarding, where the main challenge is getting a code snippet installed.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

Buffer Resources

DECEMBER 14, 2023

0:00 / 0:17 1× They also tend to perform quite well – I’ve only posted a few, but they tend to be one of my top-performing formats, a win for my personal branding efforts. By sharing his experiences and opinions, Verneri adds a personal touch to the post, making it more relatable and engaging.

Social Media 138

Social Media Payment Methods Payment Solutions Payment Services 138

User Pilot

FEBRUARY 18, 2022

If you’re creating a user onboarding flow for your SaaS company, you’ll want to look at website tour examples from other businesses before you start. Having helped thousands of SaaS teams with onboarding, we can assure you that other web apps have faced the same challenges that you have. What is a website tour?

Payment Methods 52

Payment Methods Payment Solutions Software Review SaaS Payments 52

User Pilot

APRIL 18, 2024

If you’re struggling to convert your website visitors into customers, your marketing conversion path may need optimization. In SaaS, getting users to value quickly matters a lot, so invest in onboarding and self-service support. Userpilot is a product onboarding platform that can help you with that. Hence this guide.

Payment Methods 105

Payment Methods Marketing SaaS Payments Payments 105

User Pilot

DECEMBER 19, 2022

Here are some notification UX best practices: Personalize your messaging to increase engagement. Triggering method: this depends on conditions that will generate a notification. You can use slideouts to invite users to beta tests , webinars, prompt an upsell , etc. Create a personalized onboarding path (welcome screens).

Payment Solutions 98

Payment Solutions Engagement SaaS Payments Payment Methods 98

User Pilot

OCTOBER 31, 2023

Types of free trial models in SaaS For SaaS products, there are at least five free trial models : Opt-in free trial: Users gain access to the software without giving out their payment information. Opt-out free trial: Requires users to submit their payment details upfront before accessing the product. Remove secondary features for now.

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

User Pilot

JANUARY 26, 2023

Send payment reminders both through email and in-app to prevent involuntary churn. Personalize customer experiences according to user needs Offering a personalized product experience demonstrates that you care and understand your customer’s needs—which helps to build trust. Payment reminder in-app banner on Userpilot.

SaaS Payments 98

SaaS Payments Payment Solutions Metrics Payment Methods 98

User Pilot

MAY 8, 2024

Personalize experiences for different customer segments. Educate customers with resources in multiple formats like blogs, webinars , or videos. Personalize the customer experience for different segments According to the 2023 State of Personalization report by Segment, more and more customers expect personalized experiences.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

User Pilot

DECEMBER 19, 2023

Personalizing customer workflows according to their needs. Design a successful onboarding flow to help users unlock value quicker. Personalize customer workflows based on their needs : Each user is unique and might need guidance at different touchpoints within your SaaS product. Retaining and expanding existing accounts.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

SaaStr

JUNE 16, 2020

Matt Garratt: And it’s not just going to be we think in things like work from home tools like Zoom or IT solutions like VPN, but it’s really going to transform how business is getting done, whether that’s online education and learning. Right now, learning for companies is only at 10% online. There’s a link here.

Sales Hiring 196

Sales Hiring Scale SaaS Payments Payment Services 196

User Pilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. In this way, you can personalize the onboarding process based on specific use cases and reduce the time-to-value.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

APRIL 29, 2024

Customer segmentation enables teams to better understand customer needs and pain points and deliver personalized product experiences t o accommodate them. Psychographic segmentation groups individuals according to their lifestyles, interests, and personality traits. Segmentation survey built in Userpilot.

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

SaaStr

SEPTEMBER 13, 2020

If you look back on February 5th, 2019, which was the SaaStr Annual, hopefully many of you were there in person, we gave the state of the cloud presentation and talked about the power of the industry, and the power that’s been building in terms of market capitalization of just the public cloud companies and what they show.

Sales Hiring 224

Sales Hiring Scale Payments Cloud 224