User Pilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. What is customer retention? Book a demo to get started!

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. However, several complex types of risks come along with this. Let’s get started.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

SaaStr

NOVEMBER 21, 2022

Wherever you are in your revenue journey, adopting certain growth strategies can help you keep growing fast. Spotlighting the success of an ICP-focused strategy . Brex then scaled its payments business quickly. Shopify identified its ICP as individuals and businesses looking for easy tools to start an online e-commerce store.

Payments 205

Payments Payment Methods Embedded Payments Scale 205

Intercom, Inc.

MAY 1, 2018

The latest batch of billion-dollar companies are built on high customer retention. They help their users be successful, and that means providing great onboarding. We gave up chasing these mythical “grow your website with this one weird trick” things. Then you get them to your website. They just looked like hard work.

Retention 223

Retention Payment Methods Onboarding Payment Solutions 223

User Pilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It also explores 15 strategies that help UX designers build trust in potential users. Some effective strategies for building user trust include: Mapping the customer journey to understand the difficulties users face as they progress through your app.

Payment Methods 87

Payment Methods SaaS Payments Strategy Payment Services 87

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. But you can turn all that around with the right strategies. Poor onboarding. Use an onboarding checklist to drive users toward activation. Bad customer service.

Churn 80

Churn SaaS Payments Payment Solutions Payments 80

User Pilot

DECEMBER 7, 2023

Data-driven insights can help you create resilient product growth strategies. For instance, market research data can help you decide on effective product management strategies. Userpilot provides you with different methods of collecting data, analyzing it, and acting on it. Gather data. Visualize data to uncover insights.

Payment Methods 88

Payment Methods SaaS Payments Data Payments 88

User Pilot

FEBRUARY 25, 2024

The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods. Predictive analytics are driving business decisions such as product and marketing strategy. Personalized experiences are becoming standard in the SaaS world.

SaaS Payments 92

SaaS Payments Trends Payment Solutions Payment Methods 92

User Pilot

APRIL 29, 2024

Customer segmentation enables teams to better understand customer needs and pain points and deliver personalized product experiences t o accommodate them. This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. Book the demo to find out more!

Payment Solutions 82

Payment Solutions SaaS Payments Payment Methods Payments 82

User Pilot

NOVEMBER 30, 2023

Looking to perform a CRO audit for your website and app? Based on the insights you generate, you can create better experiences for website visitors and users, driving more engagement, conversion, and retention. A detailed audit reveals the state of your platforms, showing your weak points and conversion drivers.

SaaS Payments 84

SaaS Payments Payment Services Payment Methods Payment Solutions 84

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 73

Onboarding SaaS Payments Payment Services Payment Solutions 73

Subscription Flow

FEBRUARY 27, 2024

These difficulties vary from increasing revenue streams (that, in return, require turning users who are free into paying customers), making sure that payments are made on time, strategically upselling users to premium tiers, and following up on late payments.

SaaS Payments 83

SaaS Payments Payment Services Payments Payment Solutions 83

User Pilot

APRIL 21, 2024

We also share examples of different conversion paths and optimization strategies. increase new feature retention).boarding). increase new feature retention) Pain points (e.g. build in-app experiences that increase product adoption and retention without coding). Attest website. Let’s get to it!

SaaS Payments 81

SaaS Payments Payment Services Payment Methods Payment Solutions 81

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Then, we’ll consider why B2B touchpoints are useful for customer success teams and why mapping them out is such a powerful strategy. Guiding customers through onboarding. Phone calls.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

User Pilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Since you need the right tools to follow a customer insights strategy.

Payment Methods 79

Payment Methods Payment Solutions SaaS Payments Payment Services 79

ChurnZero

MARCH 22, 2022

Customer friction points are any obstacles that stand between the customer and what they want — think clunky checkout processes, complicated phone menus, or any steps that feel extra and unnecessary. Secure checkout processes are vital, but you want your payment process to be as fast and effortless as possible. Post-purchase friction.

Payment Methods 98

Payment Methods Payment Services Payment Solutions Technical Review 98

User Pilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. Let’s dive right in!

SaaS Payments 77

SaaS Payments Business SaaS Payment Solutions 77

User Pilot

OCTOBER 15, 2023

TL;DR A SaaS conversion rate refers to the percentage of visitors who take a desired action on the website or in-app. They are website visitors to a free trial, a free trial to product-qualified lead (PQL), PQL to paying users, and growth metrics conversion. Personalize the first-time user experience to reduce the time to value.

SaaS Payments 91

SaaS Payments Payment Methods Payment Solutions Payments 91

Intercom, Inc.

MARCH 16, 2021

The typical support “strategy” is to let common issues roll in for your support team to address. With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

User Pilot

MARCH 23, 2023

Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. 2: Customers churn as a result of an ineffective onboarding process that doesn’t deliver product value. . #2: Create a personalized onboarding flow to help users reach the Aha! moment faster. #3:

SaaS Payments 90

SaaS Payments Churn Underperforming Technical Team Payment Methods 90

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Let’s look at some of the best net retention rate and how they are doing good at it. Know more about NRR: What is net dollar retention?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

Incredo

JULY 14, 2019

Over time printed newspapers were replaced with online sources of information but the subscription pricing model didn’t lose its popularity and spread in other industries too, from cable television to health clubs and from online academic journals to software providers. 4 Attracts more customers as monthly payment size is small.

Payment Features 184

Payment Features SaaS Payments Payment Methods Payment Solutions 184

ProfitWell

JULY 22, 2020

However, today they can market their products online and set up distribution channels to deliver products directly to consumers. This is why the direct-to-consumer (DTC) strategy is gaining traction fast. Their strategy was simple. This strategy helped Away generate revenue of $125 million in less than three years.

Payment Methods 93

Payment Methods Outsourcing Services Branding Payment Features 93

FastSpring

APRIL 26, 2022

In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Quantitative Data Gathering: Website and Product Data. Table of Contents.

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

ProfitWell

JULY 27, 2020

This accelerated growth is all thanks to the coronavirus pandemic forcing people to shop online and retailers to sell online. Although ecommerce is projected to account for at least 14% of the global retail market by 2020, its continued growth encourages businesses to expedite DTC growth. How big is the DTC Market?

Payment Methods 59

Payment Methods Merchant Services Payment Features Payment Services 59

User Pilot

JANUARY 31, 2023

In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn. The first step in preventing churn and improving customer retention is determining the factors contributing to at-risk clients. Let’s go through the 5 most actionable strategies.

Churn 93

Churn Underperforming Technical Team SaaS Payments Payment Solutions 93

User Pilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. Here are four steps for building a user adoption strategy: Do customer research and create user personas. Leverage onboarding checklists to activate users as soon as possible.

SaaS Payments 76

SaaS Payments Strategy Payment Solutions SaaS 76

User Pilot

OCTOBER 5, 2023

This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Userpilot onboarding, analytics , and feedback features can help you reduce CAC and boost revenue. Book the demo to see how! What is CAC payback?

SaaS Payments 93

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 93

User Pilot

JUNE 14, 2021

Are you looking to build a solid marketing automation strategy and don’t know where to start? In this article, I’ll cover what marketing automation is, how to set up an effective strategy for it, and go over some examples of how to use marketing automation at each stage of the user journey to drive product growth.

SaaS Payments 52

SaaS Payments Payment Solutions Strategy Payment Methods 52

ChurnZero

MARCH 22, 2022

Customer friction points are any obstacles that stand between the customer and what they want — think clunky checkout processes, complicated phone menus, or any steps that feel extra and unnecessary. Secure checkout processes are vital, but you want your payment process to be as fast and effortless as possible.

Payment Methods 52

Payment Methods Payment Services Payment Solutions Technical Review 52

User Pilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. Personalizing customer workflows according to their needs. Design a successful onboarding flow to help users unlock value quicker. What is SaaS account management?

SaaS Payments 79

SaaS Payments Management Customer Lifetime Value SaaS 79

Blulogix

FEBRUARY 16, 2024

By BluLogix Team Elevating Customer Engagement and Retention Through Automation In the competitive arena of recurring revenue models, the mastery of customer lifecycle management (CLM) becomes paramount for sustaining growth and ensuring customer satisfaction.

Payments 52

Payments Payment Services Revenue Management 52

ProfitWell

MARCH 25, 2020

We studied the levers—acquisition, retention, and monetization—of 512 SaaS companies. We found that monetization and retention have much higher revenue impacts than acquisition when considering the same level of impact across each growth lever. Retention capitalizes off of customers you already have. What is customer retention?

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional. Let’s take a look.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

Subscription Flow

NOVEMBER 28, 2023

One way to do that is through marketing and revenue-generating strategies such as freemium and product demos which are critical to growing one’s clientele. Another way is utilizing different SaaS marketing strategies, such as providing high-quality content and expanding product access.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

User Pilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. Here are four steps for building a user adoption strategy: Do customer research and create user personas. Leverage onboarding checklists to activate users as soon as possible.

SaaS Payments 63

SaaS Payments Strategy Payment Solutions SaaS 63

User Pilot

JUNE 8, 2023

Entity data contains personally identifiable information (PII) to identify individuals or entities. After setting onboarding goals, tracking user interaction with in-app guidance elements will optimize the onboarding process to increase activation rates. Event properties offer information about actions and time frames.

SaaS Payments 80

SaaS Payments Data Payment Solutions Payments 80