SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 231

Payment Methods Merchant Services Scale Payments 231

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. Baremetrics was limiting in the sense that they could only analyze their revenue from Stripe, while the team was already using mobile and custom invoicing to bill and collect payments.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Baremetrics

MAY 4, 2020

The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. I’m talking about involuntary churn. Just how much damage is involuntary churn causing?

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. Baremetrics was limiting in the sense that they could only analyze their revenue from Stripe, while the team was already using mobile and custom invoicing to bill and collect payments.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

Outseta

OCTOBER 15, 2018

It made the rounds in tech circles online. If you’re reading this post, this probably isn’t news to you. I’ll be the first to admit that all of the above resonates with me - I think more companies looking to stay independent and operate on their own terms is, generally, a good thing.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically.

Merchant Services 75

Merchant Services Payment Methods Payments Payment Solutions 75

BetterCloud

SEPTEMBER 6, 2019

Our new Chief Technology Officer (CTO) Andra Milender defected from a medical career track before finding her footing on a technology path. What does your role as the CTO entail? You wear all hats as CTO. The definition of CTO is so broad and that’s what I like about this role! What is the biggest challenge?

Part-Time CTO 8

Part-Time CTO CTO New CTO Technology 8

CloudGeometry

JULY 8, 2021

Interest payments accelerate faster than you realize. When you optimize application logic with DBMS stored procedures (thanks, Oracle) or object-relational mapping. What starts as an easy hack for a new feature that accesses the database directly sprawls quickly into reads and writes that conflict with all kinds existing functions.

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

Baremetrics

MARCH 16, 2021

QuikNode provides elastic APIs & dedicated node services, as well as powerful tools & analytics. Background In 2017 and 2018, many new blockchain projects started offering their tokens for sale. will build upon machine learning and artificial intelligence to process information with almost human-like ability.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. Who is this person?

CTO Coach 122

CTO Coach Sales Hiring Sales Recruiting CTO Hire 122

Hull

JANUARY 22, 2019

Over the past few years, we've seen a new role emerging at within scaling startups - the growth engineer. The explosion of SaaS tools (and with it, data silos) together creates a need for a cross-functional, operations role to support go-to-market teams. But there's an urgent need for technical resources within growth teams.

SaaS Payments 77

SaaS Payments Technical Advisors Engineering Payment Solutions 77

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 143

New CTO Sales Hiring B2C CTO Hire 143

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. Putting prices online seems to be a SaaS entrepreneur’s worst nightmare.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SaaStr

DECEMBER 13, 2019

So how did that experience impact your operating mentality and I guess what were your biggest takeaways from that experience? And I think what it taught me on the operating side was that consistency is absolutely fundamental scale. And that was one of the things that I had learned from an operating standpoint. Yousuf Khan: Yes.

Technical Advisors 187

Technical Advisors Scale Technical Review Payment Solutions 187

SaaStr

APRIL 18, 2019

I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. I sell highly engineered complex pumps and I can’t sell them like a book online.” Dell was selling configural PCs online. And for me as I mentioned BigMachines is a very personal problem.

Sales Recruiting 181

Sales Recruiting VP of Engineering Scale SaaS Payments 181

Sales Hacker

JANUARY 21, 2020

Angus is an amazing person — who never went to college. Now he’s a partner making investments on the VC side at Foundation Capital with over 20 years of operational experience. Angus is an amazing person — he never went to college. Angus is an investor who brings real world operating experience to his job.

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55

SaaStr

MARCH 3, 2020

You can come up to me after this and I can give you a list of 10 people, but find somebody that’s been a VP of Sales before successfully in a startup, scaled that to some level of success and make that person sort of an independent arbiter of that process. So I have a process, sort of a checklist.

Sales Hiring 172

Sales Hiring Sales Recruiting CTO Hire Scale 172

Sales Hacker

JUNE 12, 2020

Leverage the prospect’s buying process (08:04). ? First strategy here is to build the relationship on a human level , and I think one element of that is you’ve got to get in person. When that person goes to their colleagues and says, “ I want to buy this ,” and they say, “ Buy from who?

Enterprise 69

Enterprise CTO Hire Startup Technical Cofounder 69

ProfitWell

OCTOBER 1, 2019

When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates. While getting everyone on board with culture might feel exhaustive or you might feel like “that” company, it's the down payment for making a strong culture for the long haul. Compliance.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

SaaStr

JANUARY 14, 2020

What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. We all know and could name several successful B2C and B2B companies. He had a sense for it. He saw something.

B2B 138

B2B B2C Scale New CTO 138

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud.

VP of Engineering 128

VP of Engineering CTO Hire Technical Review Sales Hiring 128

OnStartups

JULY 7, 2021

It's going to trigger every OCD person that watches this [inaudible 00:00:35]. You've probably become a worse person. You seem like a pretty good person. Is your title CTO? Dharmesh: Yes, CTO. It's the thing that I spend pretty much all of my non-family time, non-personal time on. Sam: Got it. Shaan: Yeah.

Payment Methods 140

Payment Methods Software Review Technical Review Payment Solutions 140

OnStartups

JULY 7, 2021

It's going to trigger every OCD person that watches this [inaudible 00:00:35]. You've probably become a worse person. You seem like a pretty good person. Is your title CTO? Dharmesh: Yes, CTO. It's the thing that I spend pretty much all of my non-family time, non-personal time on. Sam: Got it. Shaan: Yeah.

Payment Methods 40

Payment Methods Software Review Technical Review Payment Solutions 40