User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

SaaS Payments 101

SaaS Payments Business SaaS Payment Solutions 101

User Pilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. When choosing the right free trial model, there are three factors to consider: product complexity, the product metrics you’re interested in tracking, and the length of your free trial.

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

Stax

JANUARY 17, 2024

Automated Clearing House (ACH) payments are a type of electronic bank-to-bank payment system in the US. Unlike payments facilitated by card networks like Visa or Mastercard, ACH payments are managed by a body called the National Automated Clearing House Association (NACHA). Let’s get started.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

User Pilot

FEBRUARY 22, 2024

Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate. Personalize the experiences of your new customers to accelerate their time to value. Why is retaining customers important in SaaS? What is customer retention?

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

How To Buy Saas

APRIL 5, 2024

In the age of digital transformation and fierce competition, e-commerce companies must optimize their business processes and improve efficiency. A low cancellation rate, on the other hand, indicates an effective e-commerce system and a positive customer experience. Problems with payment or insufficient payment options.

Benchmarks 40

Benchmarks Payment Methods Payment Services Payments 40

User Pilot

OCTOBER 17, 2023

Behavioral data to spot trends, opportunities, and pain points so you can address areas of friction and craft a more seamless user experience. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade. Analyzing customer service data to identify common issues and queries among new users.

Payment Methods 103

Payment Methods Payment Solutions SaaS Payments Payment Services 103

User Pilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. Offer multichannel support through chat, email, phone, etc.,

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

Baremetrics

FEBRUARY 2, 2021

Many SaaS businesses concentrate on offering an amazing product and then neglect customer support. In this guide, you will learn why SaaS customer support is so important, how to get started, and what metrics to use to track success. What is SaaS Customer Support? What is SaaS Customer Support? Table of Contents.

Customer Support 59

Customer Support Payment Methods SaaS Payments Payment Solutions 59

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Baremetrics

MARCH 16, 2021

Use Baremetrics , to help you generate relevant metrics for your business. 1 Why Are Growth Metrics Important? Why Are Growth Metrics Important? Facilitating Business Growth : The collection and organization of relevant growth metrics and key insights are important for any kind of business. Table of Contents.

Payment Methods 96

Payment Methods Payment Solutions SaaS Payments Payment Services 96

Baremetrics

FEBRUARY 23, 2021

Here are the highlights: Accelerate Business Growth Relevant growth metrics and key insights are important for any kind of business. Baremetrics Baremetrics is a subscription analytics platform that primarily serves SaaS and subscription companies. Try Baremetrics for yourself with a demo session and a free trial for new users.

SaaS Payments 94

SaaS Payments Payment Methods Payments Payment Solutions 94

User Pilot

JUNE 29, 2022

You can also use gathered data to create personalized in-app experiences for customer segments, therefore, increasing customer satisfaction. This data enables product managers, customer success, and marketing teams to detect friction points and unravel product growth opportunities. Demographic segmentation data.

SaaS Payments 98

SaaS Payments Software Review Payment Solutions Payment Methods 98

User Pilot

MARCH 5, 2024

Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What are user behavior analytics tools? User behavior analytics tools are applications that track and analyze how users interact with your website or app. helping you understand how users experience your product.

Payment Solutions 52

Payment Solutions Payments SaaS Payments Payment Methods 52

Subscription Flow

NOVEMBER 17, 2023

Now more than ever, it is crucial for businesses to invest in SaaS customer journey in this era of the complete overhaul of the digital world. What is SaaS customer journey? You can improve every facet of your SaaS business with an accurate mapping of the customer journey. Naturally, though, it is never sufficient.

SaaS Payments 52

SaaS Payments SaaS Payments Payment Services 52

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 96

Onboarding SaaS Payments Payment Services Payment Solutions 96

Baremetrics

OCTOBER 10, 2021

Inbound marketing is the process of getting potential clients to find your company. Your SaaS company likely uses a CRM and/or payment processing software, and the data required to compute these core metrics can be all over the place. Attract Attracting customers is a two-step process. Table of Contents.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? This is a question every customer success manager must address in order to turn free users into paying customers. TL;DR The free trial conversion rate is the percentage of users that upgrade from a free trial to a paid account.

Strategy 98

Strategy SaaS Payments Payment Solutions Payment Methods 98

Baremetrics

SEPTEMBER 15, 2021

In SaaS, you need to calculate the growth rate for a handful of different metrics. For example, you need to calculate the growth rates for monthly recurring revenue (MRR), active customers, average revenue per user (ARPU), and more. What are the most important growth rates in SaaS? Table of Contents.

SaaS Payments 81

SaaS Payments Payment Features SaaS Payments 81

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation.

SaaS Payments 88

SaaS Payments Strategy Payment Solutions SaaS 88

User Pilot

FEBRUARY 5, 2024

How you increase trial-to-paid conversion rate determines how good your SaaS model is. But, how can you maximize this metric to attract more customers organically and cultivate product-led growth ? Sandbox : Allows users to test product features in a controlled environment, suitable for complex, highly customizable products.

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Scale 52

Unbounce

MAY 27, 2021

That means anyone can use their service—from Grammy-winning artists to newbies who recorded a song on their laptop. Artists upload their music, send all the metadata required for proper tracking and payment, and the rest happens on the CD Baby portal. After more than 20 years in the business, independence still matters for CD Baby.

Artificial Intelligence 139

Artificial Intelligence Scale SaaS Payments Payment Methods 139

User Pilot

MARCH 9, 2022

What are the key metrics you should be tracking? How can you harness product usage data to improve user segmentation and boost the growth of your SaaS? This guide will help you get a basic understanding of different types of usage data and how you can use them to improve your product and user experience.

SaaS Payments 98

SaaS Payments SaaS Payment Solutions User Experience 98

BrightBack

JANUARY 17, 2022

billing, product, CRM, support), to deploy and test personalized user experiences that actually save customers, and to hire product managers with the time to run ongoing experiments, track results, and optimize at scale.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

ProfitWell

NOVEMBER 15, 2019

Taking advantage of SaaS tools will help you accomplish this. If you aren’t using SaaS tools yet, by the end of this article you’ll understand why you should. There are a wide number of reasons why SaaS tools are taking over. SaaS tools are easy to use and come equipped with updated features. Avoiding SaaS tool bloat.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

User Pilot

APRIL 24, 2024

SaaS renewals can be a breath-holding moment. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service.

SaaS Payments 103

SaaS Payments Retention Payment Services Payment Solutions 103

FastSpring

JUNE 22, 2022

One of the most important parts of your store is the checkout page. Working with a website checkout page that will convert more visitors will help you increase sales. Just make sure the submit payment button is easy to find at the journey’s end. Other design steps can help optimize your website checkout page too.

Payment Methods 144

Payment Methods SaaS Payments Payment Solutions Payment Services 144

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education.

Sales Hiring 155

Sales Hiring Payment Methods Payment Solutions Marketing 155

Full Session

DECEMBER 4, 2022

To conduct customer churn analysis, you need specialized tools that help you collect user behavior data. In this article, we will discuss customer churn analysis, share its benefits and warning signs, explain how to conduct your analysis, and discuss how FullSession helps you in the process. What is customer churn?

Churn 52

Churn Payment Services Payments SaaS Payments 52

OpenView Labs

MARCH 16, 2021

The usage-based pricing model almost feels like a cheat code —it enables SaaS companies to more efficiently acquire new customers, grow with those customers as they’re successful, and keep those customers on the platform. But the shift from pure subscription to usage-based pricing is nearly as complex as going from on-premise to SaaS.

Pricing 52

Pricing Payments SaaS Payments Payment Solutions 52

BrightBack

JUNE 30, 2020

Today Brightback is launching Experience Manager in beta, a way subscription managers can easily implement retention tactics we’ve rigorously tested with direct-to-consumer and SaaS businesses over the past 18 months. The past decade of abundant VC capital and vanity metrics couldn’t last forever.

Payments 52

Payments Management Payment Methods SaaS Payments 52

CustomerSuccessBox

JULY 14, 2021

Why the Adoption Phase Matters in SaaS. Generally, a subscription-based business, renewals, and recurring payments hold the key values. In response, many SaaS user adoption companies have started exploring strategies that focus on driving product usage by end-users. How to Calculate Adoption Rate.

Customer Lifetime Value 52

Customer Lifetime Value Payment Features Payment Solutions SaaS Payments 52

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

User Pilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is the purpose of customer acquisition in SaaS? This article answers that and more.

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. But not all SaaS products are alike. Other types of SaaS are relevant only to companies in specific industries.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

FastSpring

JANUARY 8, 2019

But when it comes to digital businesses where all transactions and fulfillment take place online, there’s a whole new set of terms you need to know in order to keep up. But don’t worry, we’ve created an ecommerce glossary that includes all the terms and concepts you need to know to have a successful digital business. Affiliate links.

Payment Methods 61

Payment Methods Merchant Services Payment Services Outsourcing Services 61

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49