Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. SaaS companies deliver software applications over the internet on a subscription basis, simplifying access and management for users. What are SaaS companies?

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

Incredo

JULY 14, 2019

Whether you are a startup owner, a manager of a growing business or the CEO of an established company, you might find yourself asking questions like “ Should our SaaS subscription model be monthly, annually or both ?” or “ What are the best tips I can get in terms of annual vs monthly subscription models ?”. Boring, right?).

Payment Features 184

Payment Features SaaS Payments Payment Methods Payment Solutions 184

User Pilot

NOVEMBER 30, 2023

Step 1: Define your conversion points There are several conversion points in SaaS, each action bringing users closer to being paid customers or loyal users of your premium plans. Ensure you provide users with a robust onboarding experience and remove any friction that could negatively impact conversion.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

The Angel VC

APRIL 24, 2015

When I talk to SaaS startups and take a look at their metrics, it still happens quite often that some of the numbers aren’t quite clear to me and it takes some time to clarify things. That said, I believe most SaaS companies can focus on a small number of revenue metrics which aren’t overly complicated.

Payments 193

Payments SaaS Payments Metrics Revenue 193

Blulogix

JANUARY 5, 2024

Key Definitions in Subscription Billing: Demystifying the Jargon By BluLogix Team Welcome to the fourth installment of our comprehensive guide on selecting the right subscription billing platform. Before we go much further, let’s go deep into essential definitions and concepts in the world of subscription billing.

Subscription 52

Subscription Payment Features Payment Services Payments 52

Chart Mogul

MARCH 30, 2020

So you're building an awesome subscription business — great! How do you manage the process of accepting money from your customers? This guide serves as a comprehensive overview of the options available for SaaS businesses. Billing is the lifeline of your subscription business. Subscription management platform (optional).

Payment Solutions 90

Payment Solutions Merchant Services Payment Features SaaS Payments 90

FastSpring

JULY 12, 2019

However, there’s one metric that doesn’t get as much attention—customer lifetime value. Since most SaaS and subscription-based businesses depend on recurring payments to sustain themselves, it can pay dividends to keep a close eye on lifetime value and customer retention rates. What is Customer Lifetime Value?

Customer Lifetime Value 73

Customer Lifetime Value Payment Features Finance Payment Solutions 73

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed.

SaaS Payments 143

SaaS Payments Payment Solutions Merchant Services Software Review 143

Stax

JANUARY 17, 2024

Automated Clearing House (ACH) payments are a type of electronic bank-to-bank payment system in the US. Unlike payments facilitated by card networks like Visa or Mastercard, ACH payments are managed by a body called the National Automated Clearing House Association (NACHA). Let’s get started.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

Frontegg

AUGUST 19, 2021

Instant gratification is now a mandatory aspect of SaaS application usage. They want to get onboarded smoothly and just use the software. Companies are shifting towards Product-Led Growth strategies and self-service features are making it all happen. Related: Top 10 PLG Tools for Your SaaS Application.

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

SaaSOptics

MARCH 10, 2022

Is your company taking advantage of CFO tools like automated invoicing, database management, and automatic tax-compliance updates? It’s common for companies to have digitized some of their financial processes. It’s common for companies to have digitized some of their financial processes. If not, read on. SaaSOptics.

Payment Services 87

Payment Services SaaS Payments Payments Payment Solutions 87

User Pilot

OCTOBER 15, 2023

Conversion rate is one of the most important metrics to track in SaaS, and that’s why conversion rate optimization is an essential focus for growth in any business. Let’s look at the most essential metrics and tactics you can utilize to improve them. Four SaaS conversion rates are significant to focus on.

SaaS Payments 105

SaaS Payments Payment Methods Payment Solutions Payments 105

FastSpring

FEBRUARY 8, 2024

Explore the Power of Changelog Integration in Our Documentation Navigating the Tax Landscape: Key Changes That Demand Your Attention in 2024 Quarterly B2B Onboarding Update: Your Complete Guide to Seamless Transactions! Fraud encompasses deceitful actions to illicitly acquire goods, services, or financial advantages.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

User Pilot

FEBRUARY 27, 2024

These goals can be tracking conversions from trial to paid users and ensuring data collection is aligned with your success metrics. Tracking events like tooltip clicks and onboarding checklist completions helps evaluate onboarding effectiveness. This process helps optimize the app experience and improve engagement.

Payment Solutions 105

Payment Solutions SaaS Payments Payments User Experience 105

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Baremetrics

APRIL 1, 2021

Managing performance metrics is crucial for SaaS and subscription businesses. For millions of subscription companies, Stripe has become the go-to tool for managing payments and subscribers. In-depth reporting breaks down balances, payouts, subscription volumes, and more. Table of Contents.

SaaS Payments 59

SaaS Payments Payments Payment Services Metrics 59

User Pilot

APRIL 3, 2024

Choose the right monetization model that aligns with your product’s value and user payment willingness. Product-led growth metrics like product qualified leads, activation rate , onboarding completion rate, and CLV define customer success in product-led innovation. Pricing model for Userpilot.

Innovation 104

Innovation Payments Strategy Payment Solutions 104

Chart Mogul

MARCH 30, 2020

So you're building an awesome subscription business — great! How do you manage the process of accepting money from your customers? This guide serves as a comprehensive overview of the options available for SaaS businesses. Billing is the lifeline of your subscription business. Subscription management platform (optional).

Payment Solutions 52

Payment Solutions Merchant Services Payment Features SaaS Payments 52

Baremetrics

JULY 30, 2021

Chargebee is a company that offers a wide range of features and toutes itself as the leader in subscription billing management. Within their platform, users can manage various aspects of their online customers such as subscription, recurring billing, invoicing, payments, accounting, taxes, and more.

Systems Review 52

Systems Review Technical Review Payment Features Payments 52

User Pilot

FEBRUARY 22, 2024

Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate. Provide great customer service to improve customer experience and make your products stand out. Why is retaining customers important in SaaS?

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

User Pilot

OCTOBER 5, 2023

Reducing the CAC payback period can help SaaS companies boost their financial performance and drive growth. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Let’s get right to it!

SaaS Payments 105

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 105

Baremetrics

NOVEMBER 2, 2021

Shopify is a huge opportunity for developers looking to expand into the micro-SaaS space. To get the most out of the time and money invested into their apps, Shopify App Developers need to track the core metrics of their industry. What is a business metric? Use Baremetrics to calculate business metrics for Shopify Apps 6.

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

User Pilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. In this blog post, we’re going to learn 7 tested user adoption strategies for SaaS companies including real-life examples. Let’s assume you have invoicing software that serves both freelancers and vendors.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Features 98

CustomerSuccessBox

APRIL 7, 2022

And, of course, in remote customer onboarding! Read on to know how remote customer onboarding can do so many things that you never thought could have been possible! Every customer success team during the onboarding, buzz around the term “Early value”, the question is how does it all start and even delivered?

Onboarding 52

Onboarding SaaS Payments Payment Methods Scale 52

Frontegg

MAY 27, 2021

User-centric behavior data is a MUST: You are getting access to user-centric behavior metrics to scale up fast – your user journey can be optimized by the people who matter most – your clients. Also, no PLG strategy can work with traditional SaaS indicators. This metric is a strong future revenue indicator.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

OPEXEngine

AUGUST 17, 2021

If you’ve underestimated the importance of financial operations for both the short and long-term success of your SaaS business, you’re not alone. With the explosive growth of the SaaS business model impacting businesses worldwide, many are navigating SaaS financial operations and subscription management for the first time.

Payment Services 52

Payment Services B2B SaaS Payments Payments 52

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Table of Contents.

Benchmarks 135

Benchmarks Churn Payments SaaS Payments 135

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Subscription Flow

NOVEMBER 17, 2023

Now more than ever, it is crucial for businesses to invest in SaaS customer journey in this era of the complete overhaul of the digital world. What is SaaS customer journey? You can improve every facet of your SaaS business with an accurate mapping of the customer journey. Naturally, though, it is never sufficient.

SaaS Payments 52

SaaS Payments SaaS Payments Payment Services 52

User Pilot

FEBRUARY 7, 2024

Your SaaS product’s free trial conversion rate is one of the most important growth metrics to track. There are four types of free trials in SaaS: opt-in, opt-out, freemium, and reverse. An opt-in free trial allows users to experience the product for a limited time without sharing their payment details.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

CustomerSuccessBox

OCTOBER 21, 2021

Customer Success has become a must for every SaaS business with the advent of the subscription economy. For so many years, SaaS has focused so strongly on the acquisition that they have been blind to other aspects of the customer journey. What you require to pull this off are people, processes, and a truckload of data.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

User Pilot

JULY 18, 2023

TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. For established SaaS companies, the average churn is between 5% to 7% per year, early-stage startups should expect an average annual churn of 10% to 15%. Poor onboarding. Bad customer service.

Churn 98

Churn Payments SaaS Payments Payment Solutions 98

ProfitWell

MARCH 12, 2020

The subscription-based economy boom has brought with it more competition than ever before, raising the bar for companies trying to offer recurring products or services to their customers. However, behind the boom lies the rising consumer demand for subscriptions. Payment processing. Customer support.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Baremetrics

MARCH 9, 2021

Are there any two words that SaaS companies hate more than customer churn? Is there another metric on the planet that causes so much stress and headaches? 2 Be Transparent 3 Recover Failed Payments 4 Use Customer Segments to Analyze Customer Churn 5 Create an Onboarding Program that Sticks 6 Use Baremetrics to Decrease your Churn Rate.

SaaS Payments 59

SaaS Payments Churn Payment Services Strategy 59