article thumbnail

12 Customer Success predictions and trends for 2023

ChurnZero

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Here are 12 predictions and trends your team can take advantage of now to make a big impact this year. It’s about time CS gets the same attention as sales. AI is real and it works.

Trends 98
article thumbnail

5 Predictions for 2021

Tom Tunguz

Database startups, data movement startups, data quality startups, data lineage startups, machine learning startups will be the zeitgeist of the decade as they shape the next wave of massive innovation. The 2020s will be the era of data companies boosting massive markets. M&As and IPOs continue at torrid rates.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What’s New at Greenhouse: $200M ARR, AI in the Real World, Going Big with PE, and More

SaaStr

Co-founder and CEO at Greenhouse, Daniel Chait, sits down with SaaStr CEO and Founder Jason Lemkin to share what’s new at Greenhouse, a successful recruiting software company at $200M in ARR today. But on sales calls, the buyer would say the product looked amazing — and that they needed an ATS before buying Greenhouse.

article thumbnail

A Look Back: Everything Breaks When You Go Into Hypergrowth Mode, with UiPath’s CMO (Europa Video + Transcript)

SaaStr

We took the series A, interesting enough, the first executive hired by, thanks to the sales coaching, actually was marketing. We actually think it’s about where the customers are when it comes to our sales and customer success and then where our product development center should be. We do have a network of recruiters.

article thumbnail

How AI Has Impacted the Hiring Process

OpenView Labs

The proliferation of AI-powered tools, software systems, and devices is also dramatically transforming the way that recruiters source top talent. Recruiting technology can bring fresh hiring strategies to life. Modern tools hold the key to tackling areas of recruiting that have historically presented obstacles.

article thumbnail

How AI is Changing the Sales Process

InsightSquared

For sales professionals, AI is not only impacting your personal life, but it will soon influence your professional work too if it hasn’t already done so. Many of today’s forward-thinking companies have already begun using AI in their sales strategies. Strengthens Communication With Sales Leads.

AI 91
article thumbnail

With Smart Software, Sell Ironman Not Robocop

Tom Tunguz

When buying machine learning enabled software, it’s easier to sell like Ironman than Robocop; a product that complements and augments the user’s skills rather than a true replacement. These are some of the objections customers raise during those sales pitches. And machine learning is becoming another.