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SaaStr Podcasts for the Week with Pleo and Talkdesk — September 4, 2019

SaaStr

How does Jeppe respond to 3 common concerns VCs have with SMBs: * The price points are so low that it takes huge volume to scale to meaningful revenue? * How does leadership change for Jesse in the face of scale? How does Jesse think about scaling humanity and the personal touch with the scaling of his leadership?

Scale 134
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Why We Created a Slack Community for SaaS and Software Professionals

FastSpring

That said, it might be helpful to occasionally reach out to FastSpring leaders directly , especially if someone has a business need that doesn’t necessarily involve a technical question about our platform. We have a diverse group of FastSpring experts in the community, not just end-user technical support specialists.

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How to Build a CSM Team That Generates 130% Net Retention with Talkdesk (Video + Transcript)

SaaStr

Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. And then there was technical support. The other things that we’ve done is stand up a proactive support team. Our technical support team is amazing.

Retention 135
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Best Free Website Builders

Neil Patel

Do you want to start a blog to share your extensive knowledge and thought leadership with the world? Tutorials and technical support: Do they have a robust support options where you can find answers or get a timely response from the company? Or do you prefer writing in HTML and coding the site yourself?

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How to Use Data as a Service (DaaS) Tools in Your Marketing Analysis

Neil Patel

With simple, global access to organizational data, marketers can create benchmarking reports to gather data on financials, turnover, and leadership efforts and back everything up with percentile breakdowns. Most DaaS providers offer technical support solutions that alleviate this management from the business side.

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Sep 22 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success – Remote Location: Remote, Seattle, WA, US Organization: Diversio As a Director of Customer Success, you will partner with Revenue leadership counterparts to refine processes, systems, and resources to successfully support customers.

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April 06 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.