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Six Startup Disciplines for Challenging Times

Tom Tunguz

This is important to project churn rates, assess timing of software payments, and estimate the impact on cash flows/burn. If a meaningful fraction of customers no longer pay the balance of their annual contract on the renewal date, then your startup’s cash flows will worsen. Sixth, leadership. Fourth, runway elongation.

Startup 207
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How to Choose SaaS Billing Software

Baremetrics

Similarly, the startup leadership are usually the best people to figure out the type of an integration needed between their app and the billing platform. Without visibility to your A/R, it would take a while from your company leadership to notice if there’s a looming cash crunch. When a payment comes in, it should decrease.

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2021 in conversation: Learnings from the podcast

Intercom, Inc.

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Lessons learned on leadership with Karen Peacock and Leandra Fishman. 10 years of making internet business personal.

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9 Must-Have Integrations to Level Up Customer Success Software

ChurnZero

Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) Product, Development, or Design. Subscription billing software manages recurring billing and payments for products and services along with accounting and analytics.

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5 Strategies for Professional Service Organizations to Accelerate the Post COVID Recovery

OPEXEngine

To help accelerate your business you must embrace that in the post-COVID world, your customers will be much more willing to accept remote delivery of services that were traditionally delivered in person. SaaS contracts provide a more predictable revenue stream that can accelerate your ability to recover.

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Kellblog 2021 Predictions

Kellblog

Here’s Lynch’s website (now seemingly somewhat out of date) to hear his side of this story. Leadership matters. It’s as if we forget the lessons of the beer game developed by MIT. I was used to remote work for individual creative positions such as writer or software developer. We do this for fun anyway, not the score.

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Apr 10 – Customer Success Jobs

SmartKarrot

Properly prioritise and escalate customer requests to the support or development team (detail) * Give regular reporting on projects and client KPIs. Renewal of existing contracts/agreements including negotiations. Review store success in relation to CPS programmes by coordinating routine business evaluations with VPs and DMs.