ChurnZero

MARCH 22, 2023

You can’t help any of your customers effectively if you aren’t operating efficiently. It is OK to consider the brand value of a customer along with their revenue—sometimes you might have a really big brand, and their value as a reference boosts the revenue they bring to your company. Thinking this way is a mistake.

Customer Success 97

Customer Success Headcount Finance Leadership 97

ChurnZero

MARCH 22, 2023

You can’t help any of your customers effectively if you aren’t operating efficiently. It is OK to consider the brand value of a customer along with their revenue—sometimes you might have a really big brand, and their value as a reference boosts the revenue they bring to your company. Thinking this way is a mistake.

Customer Success 59

Customer Success Headcount Finance Leadership 59

ChurnZero

JUNE 12, 2020

If you replied, “Customer Success Director or above,” you’re not prioritizing your team by spending valuable leadership time on administration when it should be used to build your team’s strategy and remove obstacles in their way. Again, if you replied, “Customer Success Director or above,” you’re not getting the most value from leadership.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Operational efficiency. One of the Amazon Leadership Principles , “Have Backbone; Disagree and Commit” does just that. Repeatable systems are efficient, consistent and help you scale.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Neil Patel

OCTOBER 24, 2020

You can also carry out an internal survey or reference feedback. Talk to your past clients and ask them for references. Whether it’s recruiting top talent, determining compensation to align with company goals, or improving employee retention, an HR consultant can streamline everything using their leadership and communication skills.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

SmartKarrot

FEBRUARY 21, 2023

When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SaaStr

AUGUST 7, 2020

And they do on operational efficiency frankly and our value proposition at Coupa has always been to help companies become more operationally efficient. We’re really operating on the exact opposite side of the equation. To help them unlock all of their potential so they can pursue all of their missions and visions.

Payment Solutions 146

Payment Solutions Pricing Payments Payment Services 146