Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. Interview them. "  She likes the Grow and Tell podcast by the B2B sales, onboarding, and renewals workspace provider Dock. Tough question.

B2B 57

B2B Technical Advisors SaaS Payments Underperforming Technical Team 57

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Our team is in Room 111. Dare I say SaaS.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. Richman’s former company was Halp, a help desk for operations teams.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

SaaStr

AUGUST 9, 2019

What is the right way for startup founders to address sales rep onboarding? What ratio of revenue is healthy for professional services to account for? Here’s what Eyal and Megan talk about: How to develop software faster. Below, we’ve shared the full transcript of Harry’s interview with Vikas Bhambri. Missed the session?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

SmartKarrot

AUGUST 11, 2021

SaaS, or software as a service, is a subscription-based model where customers pay subscription fees for services such as Dropbox, CRM, or perhaps Mailchimp, and this is how the companies earn monthly recurring revenues (MRM). And nearly 60% switch companies based on poor customer service. Payment Method may not work.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? What is the process to do it efficiently? Does one have to move to enterprise?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

User Pilot

MAY 9, 2024

The customer onboarding process is essential for product success. The article will teach you how to design an onboarding strategy for your SaaS. We also share onboarding best practices and how Userpilot can help you implement them. We also share onboarding best practices and how Userpilot can help you implement them.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

OpenView Labs

APRIL 11, 2019

I was born in Bombay, but grew up in New Jersey and was acutely aware of the juxtaposition of those two places in terms of economic development, politics and culture. I started learning the true value of user growth frameworks as I worked through a handful of startups, constantly learning and iterating on ways to grow a business.

Strategy 64

Strategy Payment Solutions PayPal Underperforming Technical Team 64

User Pilot

APRIL 8, 2021

With this knowledge, the product team can create individualized product walkthroughs that point users towards the key UI elements that they need to learn. The size of your business affects two factors that should be a part of your decision: How much budget you have to spend on customer analytics software How many seats you need to purchase.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

SaaStr

NOVEMBER 22, 2019

As for Travis, prior to joining Redpoint, Travis was head of Customer Growth at Front, after spending 5 years building the global Sales organization at Optimizely, the world’s most popular experimentation platform. What does Travis advise founders when it comes to uniting customer facing teams? * Loving our podcast content?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

SaaStr

AUGUST 15, 2020

Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. Provide a platform, not a tool, that can be a consolidator and something that can drive costs, but still have all the features necessary to get the business results. How do you help your team make that link to value?

Payment Methods 191

Payment Methods Merchant Services Scale Payments 191

How To Buy Saas

DECEMBER 1, 2020

Setup Pricing model and payment gateways. Find quick platforms to launch your MVP. Get a webinar or interview session plan with your industry expert. Plan Social Media Integration with your SAAS Business. Use monitoring tools to identify business emotions over the internet. Create your product demos.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

User Pilot

AUGUST 15, 2023

It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. To succeed at this stage, you need to coordinate your marketing efforts with your product team. This means onboarding your customers to ensure they get the most out of your product.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

SaaStr

NOVEMBER 21, 2020

What is the right way to onboard them? Below, we’ve shared the transcript of Harry’s interview with Rob. I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. When is the right time? Harry Stebbings.

SaaS Payments 250

SaaS Payments Scale Payment Services Payment Solutions 250

Intercom, Inc.

OCTOBER 29, 2020

Don’t just listen to what they say – watch what they do, understand their world and their challenges, and consider how your product integrates and fits in with everything else happening in their lives. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

User Pilot

JULY 24, 2023

Your SaaS marketing plan should factor in all five stages: attracting leads, nurturing leads, retaining customers, enhancing revenue, and tracking performance. Gamifying onboarding. SaaS marketing is the means through which you bring a product to market, build awareness, drive signups, and grow recurring revenue.

SaaS Payments 94

SaaS Payments Marketing Payment Solutions SaaS 94

User Pilot

JANUARY 15, 2021

51% of people will never return to a company that they’ve had a bad experience with. So, understanding what they do within your product is critically important for: improving new user Acquisition improving user Activation maximizing and increasing Revenue improving user Retention encouraging current users to refer you to new users, etc, etc.

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

OpenView Labs

MAY 29, 2020

You may need a third party to do these interviews for you so that customers feel like they can be completely open. And, yes, in a few of these conversations your customers might say that they have new business for you, too, but don’t you bring that up. Reduce upfront/adoption costs and offer flexible payment terms.

Payment Methods 54

Payment Methods Marketing Sales Hiring Advertising 54

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. How does Jeppe respond to 3 common concerns VCs have with SMBs: * The price points are so low that it takes huge volume to scale to meaningful revenue? * What changes? * Missed the session?

Scale 121

Scale SaaS Payments SMB Sales Hiring 121