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We need to make sure the vast majority of our engineering time is spent building things that provide unique value and a great userexperience for our customers – helping them solve the problems that they face. Ciaran, our CTO , came up with this magical line. Can you describe our standards technologies?
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Despite being extremely busy, Ramli is always open to new ideas and collaboration offers. #5 She understands the importance of having a compelling user interface and having a dynamic PLG strategy in today’s uber-competitive SaaS space. Co-Founder and CTO at Gainsight (Former GVP of Engineering at Marketo). 8 – Mickey Alon.
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Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. We go extensively into the customer experience. That third-party firm does what they call IDIs, or in-depth interviews, to get a sense of the customer experience.
362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.
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