CustomerSuccessBox

JULY 11, 2022

This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. If you nail the offboarding process, you might even succeed in converting former clients into ardent supporters! They could, however, have left due to a business-related issue just as probable.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Dare I say SaaS. The exchange of value.

Scale 117

Scale Payment Services Payment Methods Sales Hiring 117

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. What is the process to do it efficiently? Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian.

Scale 125

Scale SaaS Payments Sales Recruiting Payment Services 125

SaaStr

JULY 9, 2019

Giraffe is a mobile job matching platform that helps medium skilled workers get access to opportunities and helps businesses to recruit staff faster, and easier, and more affordably than any other way. Our first MVP was actually an SMS based app where job seekers would send six SMSes in order to register on our platform.

Scale 169

Scale Sales Recruiting Scaling SaaS Payments 169

ProfitWell

MAY 8, 2020

Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 How are churn and new revenue trending over time? Now, what's happening in B2B SaaS news? Jay Nathan , B2B SaaS retention, expansion, and scaling expert, says: “We are all in sales.”. I'll tell ya just why.). 7 day +0.41% | ?? 90 day +3.31%.

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

SaaStr

DECEMBER 17, 2019

Enter the platform company. Happy post lunch interview. This is Zach from Plaid and I guess … well, it’s interesting because you’re not a SaaS company, we’re at Saastr … but we’ll talk about what it’s like to not be a SaaS company at SaaStr. Zach : SaaS-ish. Ari : SaaS-ish.

Payments 165

Payments SaaS Payments Banking Underperforming Technical Team 165

SaaStr

SEPTEMBER 3, 2019

Grasswire, it was because we had no team and no monetization strategy, which I do not recommend. All of the cool ideas that you had, you would get really clear feedback about what was going on, but if it was a good idea, it would really move the needle in revenue and volume. You had town car services before.

Acquisition 134

Acquisition Software Review Payment Methods Marketplace as a Service 134

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Allison Pickens. Amarachi Ogueji. Annette Franz. Annette Franz.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

User Pilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Common needs are related to functionality, reliability, usability , integration , support, customization, and cost-effectiveness. Deliver exceptional customer support using AI and self-service resources.

SaaS Payments 94

SaaS Payments Payment Solutions Payment Services Payments 94

SaaStr

MAY 14, 2023

Here’s a chance to look back at 4 pre-IPO SaaS leaders today, and how they were doing and what they were thinking in the run up to $10m ARR. Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing.

Sales Hiring 257

Sales Hiring Sales Recruiting Scale Payment Methods 257

Sales Hacker

MARCH 2, 2020

Integrity Selling for the 21st Century. Strategy and Process. Predictable Revenue. Sales Enablement. The Sales Enablement Playbook. The Sales Enablement Playbook. Enablement Mastery. Blueprints for a SaaS Sales Organization. Wooden on Leadership. Insight Selling. Spear Selling.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Harry Stebbings. Rob Gonzalez.

SaaS Payments 272

SaaS Payments Scale Payment Services Payment Solutions 272

SaaStr

MAY 9, 2019

If we really look at a lot of YC companies now a days, we have a ton of B to B companies, and the most common mistake they make is they don’t really understand if they can afford the process they need to do to acquire customers. If your payment system works, you’re not going to rip it out.

Sales Hiring 163

Sales Hiring Scale Payment Solutions Banking 163

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 231

Payment Methods Merchant Services Scale Payments 231

Intercom, Inc.

AUGUST 29, 2019

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. Sales is a brutal profession.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SmartKarrot

MAY 29, 2020

Likewise, the account manager monitors budgets, costs, revenues, and profits – while explaining cost factors to customers. Some account managers have the duty of finding new customers and potential opportunities for the business. Some are even involved in upselling products and services. You must give them the right answer.

Management 10

Management Healthcare SaaS Payments Technical Review 10

SaaStr

DECEMBER 13, 2019

Below, we’ve shared the transcript of Harry’s interview with Yousuf. So tell me how did you make your way from the wonderful coast of the UK into the world of SaaS and come to now be one of the leading CIOs in the really rising mega wave of enterprise SaaS? Harry Stebbings. Yousuf Khan. Definitely working on it.

Technical Advisors 187

Technical Advisors Scale Technical Review Payment Solutions 187

GetUplift

DECEMBER 12, 2021

This guide provides a detailed breakdown of my emotional marketing process. It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. The process for using your research to create social media ads, landing pages, and email sequences that actually convert. So, let’s dive in. Introduction.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SaaStr

MARCH 3, 2020

So you look at companies, Top 10 SaaS companies in history, none of those companies got their first VP of Sales wrong. So I have a process, sort of a checklist. And you should prepare for a long process potentially to make this hire. I don’t really consider that to be a super ethical process.

Sales Hiring 172

Sales Hiring Sales Recruiting CTO Hire Scale 172

SaaStr

OCTOBER 21, 2019

As for Robert, prior to MessageBird, he was co-founder and CEO of Zaypay.com which focused on driving mobile payments into 50+ countries, enabling 1.5bln users to pay for virtual goods through their phones (sold to Mobile Interactive Group (MIG). How did he see his decision-making process change post raise? Nick Mehta.

Scale 102

Scale Payment Methods SaaS Payments Payment Services 102

SaaStr

AUGUST 27, 2019

First step, we have who has worked with a number of SAAS companies in New York City as a CFO, and is now CEO of Concert Finance, a sales commission platform. When accounting came in to calculate the MRR of the new deal, and the commissionable amount of the new deal, they decided to define it according to gap revenue standards.

Sales Recruiting 128

Sales Recruiting Sales Hiring Scale Sales 128

Mucker Capital

OCTOBER 22, 2018

The company’s co-founders grew up playing basketball together in Cerritos, and Kim pitched his friend the idea for a product that would revolutionize the way companies manage auditing processes while the two were at Lee’s house watching SportsCenter and chatting about their favorite team: the Lakers.

Payment Services 40

Payment Services VP of Engineering Interviewing Payment Solutions 40

SaaStr

JULY 26, 2019

To date, Eric has raised over $12m for Zylo from some of the best in the business, including Byron @ Bessemer, Salesforce, GGV, Semil @ Haystack, and the team at High Alpha. Prior to founding Zylo, Eric was the VP of Sales @ Sprout Social leading the revenue operations for over 11,000 customers. What was the founding moment with Zylo?

Sales Hiring 136

Sales Hiring Scale SaaS Payments Payment Services 136

SaaStr

JULY 8, 2020

I will tell you how many COs I’ve talked to that say, “I’ll come to SaaStr, but I don’t want my series B or series C VC interviewing me,” which is sort of interesting. We can only process so much change, and I feel like we’ve been through three worlds since early March. That’s way post-revenue.

Investment 159

Investment Technical Review Part-Time VPE Development Team Review 159

ProfitWell

OCTOBER 1, 2019

A strong people strategy can create a noticeable competitive advantage by marrying culture, innovation, leadership, and inclusiveness. Tell me, explain how you think about testing this in an interview. At most SaaS companies, people managers were the most talented people in their former individual contributor role. Compliance.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

SaaStr

JANUARY 14, 2020

In this presentation, Pluralsight co-founder and CEO Aaron Skonnard will discuss how Pluralsight successfully transformed its business to serve both individual and enterprise customers independently and will share his lessons for SaaS companies looking to tap into individual customers to sell into enterprises and vice versa.

B2B 138

B2B B2C Scale New CTO 138

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Going back a bit, Brian was a co-founder at SkillSlate, a local services marketplaces similar to Thumbtack. We raised a $1.5-million

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

SaaStr

OCTOBER 4, 2019

In Today’s Episode We Discuss: * How did Jeppe make his way into the world of startups and SaaS with his becoming CFO @ Tradeshift? How does Jeppe respond to 3 common concerns VCs have with SMBs: * The price points are so low that it takes huge volume to scale to meaningful revenue? * Loving our podcast content? What changes? *

Scale 118

Scale SaaS Payments SMB Sales Hiring 118

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Below, we’ve shared the full transcript of Harry’s interview with Peter Yared. Peter Yared. Michael Seibel.

VP of Engineering 128

VP of Engineering CTO Hire Technical Review Sales Hiring 128