Valuize Consulting

JULY 13, 2022

To help you achieve this organizational unity and operational efficiency, Valuize’s Founder & CEO, Ross Fulton, spoke with CS Operations pioneer, Mary-Beth Donovan. Q: For those who are still wrapping their heads around the nature of CS Operations, what would you say are the key duties and accountabilities of CS Operations?

Interviewing 52

Interviewing Engineering Scale Revenue 52

Stax

MAY 30, 2024

TL;DR Understanding your target market is the first step to growing your FSM software business FSM software providers need to invest in product development and innovation to stay up-to-date with industry trends, forecast market needs, and respond with innovative solutions. R&D is the process of idea development.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

Panintelligence

FEBRUARY 7, 2024

We’ve interviewed experts from the likes of FINBOURNE, incuto, Lenvi, Mutual Vision, OnePay, techUK, and Tred to bring in practical advice. Tweaking investment strategies: It helps in making investment systems that automatically adjust for the best returns, thanks to its deep dive into market trends. Improving risk management?

AI 52

AI Technical Review SaaS Software Review 52

ChurnZero

JANUARY 13, 2023

Company-wide operational efficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys. Do they have top performers in place who are operating efficiently and driving value? Reach out to one to two customers a week for a 20- to 30-minute interview.

Trends 98

Trends Customer Success Sales Hiring Scale 98

User Pilot

MARCH 29, 2024

Here are 8 insightful customer journey analytics examples that can improve your operational efficiency: Funnel analysis to identify drop-offs in different customer journey maps. Combining funnel analysis with session recordings or interviews will help understand why users are dropping off. Heatmaps to analyze feature adoption.

Customer Lifetime Value 77

Customer Lifetime Value Software Review User Experience Trends 77

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Operational efficiency. The lesson here is to view your products in terms of S Curves and ensure you’re investing in your next greatest hit. The Circle of Competence Warren Buffet and Charlie Munger developed the Circle of Competence to help guide their investment decisions at Berkshire Hathaway. Brand equity.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

OpenView Labs

MARCH 10, 2019

While we made the early decision to invest in Customer Success, the structure of the team behind these efforts has evolved over time. Early on, we invested in building two teams that you don’t always see in an early-stage Customer Success team: our Education team and our Customer Experience team. Making Customer Success Scalable.

Scale 69

Scale Customer Success Scaling Sales Hiring 69