Intercom, Inc.

AUGUST 15, 2019

In companies without a design DNA , Jeff recommends creating an “in-house startup,” where a small design team innovates around a challenge and proves its worth by positively impacting customers. As these companies scale, there seems to be a challenge for them in maintaining the pace and the agility they had when they were smaller.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

SaaStr

JANUARY 15, 2021

At his core, Jeff Lawson is a software developer first, and the CEO of Twilio second. He gets what goes on in a developer’s brain and the detailed process of building software, but he understands that businesses are motivated to move quickly. ” and receive an answer that sounds like gibberish to you.

Sales Recruiting 163

Sales Recruiting Development Software Review Management 163

User Pilot

JULY 17, 2023

A product team structure is how a business organizes the product team to best support software development. It brings together experts from different disciplines and functions who work together to design, develop, launch, and support a product. Pros and cons of the structure: Easy to scale.

SaaS 82

SaaS Scale Leadership Customer Lifetime Value 82

Valuize Consulting

SEPTEMBER 8, 2022

Strategic Leadership For Smooth Scaling. To thrive in this domain, an entrepreneurial mindset is key; you must be strategic, creative and agile in order to handle the ambiguity and change that comes with scaling a CS Operations function. Exposure To The Customer Experience. Process Design. System Administration Knowledge.

Customer Success 52

Customer Success Scale Entrepreneurship Leadership 52

Intercom, Inc.

NOVEMBER 9, 2022

Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. So why not take a page from the startup book and set up new avenues and opportunities so people can innovate in their job? And that’s what we’re exploring today.

Innovation 226

Innovation Scale Startup Government 226

Totango

JANUARY 22, 2018

Nicolle has been architecting, scaling, and leading client-centric organizations for 15+ years, creating effortless experiences that deliver value for clients and profitability for shareholders. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Customer Success 76

Customer Success Sales Recruiting Sales Hiring Scale 76

SaaStr

MARCH 20, 2019

Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. How do Jeff and Sameer think about what what truly special leadership looks like today? Really quickly, I am a software developer and I’d started multiple companies before Twilio.

Underperforming Technical Team 124

Underperforming Technical Team Development Software New CTO 124

OpenView Labs

MAY 20, 2021

I saw this as a client partner and then regional managing director at an eBusiness firm that scaled from 0 to 2,000 people in three years, organically. The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

Totango

JANUARY 22, 2018

Nicolle has been architecting, scaling, and leading client-centric organizations for 15+ years, creating effortless experiences that deliver value for clients and profitability for shareholders. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Customer Success 48

Customer Success Sales Recruiting Sales Hiring Scale 48

Intercom, Inc.

JULY 18, 2019

A lot of these businesses are 100 years old or 50 years old, and they’re really having to transition these old processes and old pieces of software into cloud products that are very, very large-scale in comparison to what even some of the largest startups have built. We joined CNCF about a year or so ago.

Outsourced Development 110

Outsourced Development Development Innovation DevOps as a Service 110

SaaStr

AUGUST 22, 2019

This is a software development process for those of you who may not be familiar with it. We’re ready to develop it. And often more difficult for startups to create at scale because they tend to be expensive and you may not actually have the audience that you can pull into a room directly. Fairly easy.

Scale 121

Scale Engagement Scaling Development 121

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. I think that’s probably the fastest we’ve ever seen a company get to that scale. IBM was in a situation where they were really jammed. We talked about growth.

Cloud 100

Cloud Scale AWS Machine Learning 100

Audacix

JULY 18, 2022

DevOps is really a set of ideas and practices that emphasise a culture and environment where building, testing, and releasing software can happen rapidly, frequently, and more reliably. DevOps best practices that will help you to run your software development projects smoothly.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

SaaStr

OCTOBER 16, 2020

I think one challenging thing is when you look at the scale of organizations and you think about change management with new tools. I think that storytelling is a bit of a lost art in software development and we’re starting to rediscover it. And might not want to do a ton of customization, just to get that initial value.

CTO Coach 173

CTO Coach Sales Hiring Software Review CTO Hire 173