Intercom, Inc.
AUGUST 16, 2022
Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. In turn, you’ll increase efficiency without increasing your headcount. The devil’s in the data: Data is the fuel for efficiency.
OPEXEngine
OCTOBER 4, 2022
Do you need to make tough decisions about team headcount? Acquisitions, quarterly sales results, and new rounds of funding will require teams to work with management and determine the next steps. None of these questions can be taken lightly, and this post will examine how planning can change during these uncertain circumstances.
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Sales Hacker
JANUARY 29, 2018
In this blueprint, we provide insights on how to structure your sales organization. The changes in SaaS require that we no longer look at salespeople as individual contributors, but rather a team that crosses disciplines, not just within sales but also across other parts of the organization such as marketing and product.
OPEXEngine
DECEMBER 17, 2019
Benchmarking also provides useful data on spending levels across the major expense categories, i.e., COR, R&D, S&M, and G&A, and well as specific data on headcount for each team within these categories. Regardless of a company’s go-to-market strategy, benchmarking data provides guidelines for the sales and marketing spend.
OpenView Labs
MARCH 10, 2019
Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. I was originally hired as Head of Sales, but quickly transitioned to building out our customer success team in order to proactively improve retention. Sales as part of the Customer Success journey. Making Customer Success Scalable.
SaaStr
MARCH 15, 2024
How Does Vimeo Handle Long-Tail PLG vs. a Very Sales-Led Motion? His focus is not on operational efficiency but on operational proficiency. We’re in the early days in terms of how it changes how a business operates and unlocks. They top out of what you can do in advertising and rev share on YouTube. His advice?
Sales Enablement, SaaS and Growth
MARCH 23, 2020
Operational efficiency. The Horizons Framework is an effective way to categorise projects, which in turn helps with assigning budget, headcount and timelines. For example, a sales engagement tool could be much cheaper than its competitor, but lacks key functionality and takes more time to use. Brand equity. Customer data.
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