Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

The SaaS Garage

FEBRUARY 6, 2020

million dollar Series B to drive the development of its next generation AI-based loyalty software. The product development is led out of Germany by Jan Riedel, a software engineer virtuoso and veteran, who Loyalty Prime was able to win as their new CTO at the beginning of 2019. Loyalty Prime Raises $5.5

Generative AI 52

Generative AI Artificial Intelligence CTO Coach Venture Capital 52

Outseta

APRIL 11, 2019

Let me be very clear—this is not an argument for consulting or the so-called gig economy and I’m not arguing against the need for full-time employees—if you’re hiring a COO, for example, you’re probably going to need that person full-time. Consider the alternative of hiring a Junior Software Developer at a salary of $80,000 per year.

CTO Hire 52

CTO Hire Sales Hiring B2B New CTO 52

Outseta

OCTOBER 15, 2018

Investment funds like Indie.VC The fact of the matter is there are countless ways that you can choose to build your business, and even amongst this new flock of independent SaaS companies there are significant, deliberate differences in the approaches these companies have taken.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStr

JANUARY 17, 2020

What can they do to enforce a sense of urgency when signing new clients? Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Where do founders make mistakes in negotiation?

CTO Hire 133

CTO Hire compliance Scale Startup 133

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. There are rules in starting an enterprise software company. The issue the SMBs had was, “Well, I’m a 20-person consulting company. A SaaStr Classic!! million in 2014.).

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Part-Time VPE Technical Cofounder CTO Hire New CTO 223

SmartKarrot

FEBRUARY 16, 2022

Software as a service or SaaS has been growing as a leading software distribution model. The world of SaaS has simplified software creation and distribution making access easier than before. Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software.

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VP of Engineering Scale SaaS Venture Capital 10

CloudGeometry

JULY 8, 2021

When you treat your cloud provider as a fractional colo. What starts as an easy hack for a new feature that accesses the database directly sprawls quickly into reads and writes that conflict with all kinds existing functions. and onboarding new customers. Bottom-up cost transparency is a key feature of any public cloud platform.

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Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 200

Payment Methods Merchant Services Scale Payments 200

SaaStr

MARCH 1, 2019

I used to be a CTO and operator, co-founder of a SaaS start up. And something of insight so we are New York based, global venture and equity investor. We invest mainly in the growth stage, so think series B, series C, but also somethings earlier as well as some later stage buyouts. So they bought a company called Learncore.

Outsourcing Services 107

Outsourcing Services Sales Hiring CTO Hire Technical Review 107

Sales Hacker

OCTOBER 13, 2020

The first sponsor is Sapper Consulting. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement alive and keep your team doing what they do best, which is winning. And is it worse in software? Before we get there, we have two sponsors. Sales enablement is easy. Why is that?

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Marketplace as a Service CTO Hire Sales Recruiting Scale 96

SaaStr

APRIL 18, 2019

But after a stint as a consultant I came out to Stanford back in the late ’90s in the dot-com era. I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. They were building time and expense software. He was investing in internet companies.

Sales Recruiting 169

Sales Recruiting VP of Engineering Scale SaaS Payments 169

SaaStr

MARCH 3, 2020

And so, I consult and advise for startups about 35 startups over the last three, three and a half years. I would say that’s number one for me personally, which means I may never work full time again, but finding a founder that you want to go invest four to five years of your life with and for because it really is. New category.

Sales Hiring 156

Sales Hiring Sales Recruiting CTO Hire Scale 156

Outseta

NOVEMBER 19, 2019

And many CEOs simply fail to understand the nuances of the role and the future building benefits of marketing investments made in areas like “brand” where the return on investment is not immediately recognizable on the balance sheet. The process of building trust in a consulting capacity really focuses on the sales process.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

Crafty CTO

APRIL 17, 2023

When the jungle tears itself down and builds itself into something new. Since each Midjourney prompt creates new, unique imagery, it eliminates an entire manual step in the workflow—the need to search around for where else a stock image might have been (over-)used. When the rules of the game change. Kenzo: What game?

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

Intercom, Inc.

JULY 9, 2020

So after like kind of teaching myself a little bit of SEO at these 16 years, it took me a couple of years until basically after college to join a great consultancy that was focused on enterprise clients, where I really learned the craft hands on. And we make sure that you use the software that you review and that you are legit.

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Technical Review Scale Underperforming Technical Team Software Review 199

Teamgate

JANUARY 14, 2019

In my opinion, the biggest downside to working in-house, whether it is a big brand or a startup, is that the messaging remains the same: the tech can evolve and it may have new features, yet the story around it tends to remain the same. Nobody buys anything new without googling everything about the company.

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

SaaStr

JULY 10, 2021

As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. In the good sense, like go and build the kind of organization and process that made them successful in the past, but you need to hire that kind of person when you’re willing to make a big investment and a big change in that area.

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Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 255