Events Software Engineering Underperforming Technical Team 
Intercom, Inc.
JANUARY 12, 2021
This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that don’t work and the ones that have helped us to grow and scale at Intercom. The top ten technical strategies to avoid. Multi-cloud architectures.
SaaStr
APRIL 30, 2022
The second constituent there is the developer. Why do developers love SaaS products? Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. Low touch you’re gonna talk a lot about what we call customer success teams.
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Intercom, Inc.
MARCH 15, 2018
They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. Will Larson has managed infrastructure teams for some of the biggest names in software. The tenets of foundation engineering at Stripe.
Intercom, Inc.
SEPTEMBER 9, 2022
ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. Has this got to do with any particular chain of events? What’s up?
Intercom, Inc.
JULY 19, 2018
I hosted Jean and Edmond on our podcast to get their take on the difference between leadership and management, the power of positive feedback, and why trust is the foundation of the most effective engineering teams. Jean: Especially with engineering teams. An engineer is never alone in their problems.
Clouded Judgement
SEPTEMBER 19, 2023
Iceberg is an open table format developed by Ryan Blue and Dan Weeks (2 of the 3 co-founders of Tabular) while they were at Netflix. The third Tabular founder is Jason Reid , Ryan and Dan’s internal customer as Director of Data Engineering. This prevents bad data from leaking downstream.
Intercom, Inc.
JANUARY 27, 2022
We’ve reached out to a few of our colleagues on Intercom’s R&D team to hear their reflections on the movement and what the term “women in tech” means for them. ” Recently, myself and the Content team were discussing the different ways we could approach this important topic. Feeding into impostor syndrome.
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