SaaStr

APRIL 1, 2023

The SMBTech economy is very different from enterprise software, and there is massive opportunity to capture it. Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. The market continued to expand and grow into what it is today.

Scale 204

Scale SMB Merchant Services Payment Methods 204

Neil Patel

JANUARY 11, 2023

Contactless payment methods are tapping into the future of commerce. International Data Corporation (IDC) predicts that 80% of retailers will offer contactless payment and app-based scan-and-pay systems in-store by 2023. IDC estimates this will increase conversion rates by 40% and customer retention rates by 30%.

PayPal 80

PayPal Payment Solutions Payment Methods Merchant Services 80

User Pilot

APRIL 29, 2024

How can you use them for better customer engagement ? A market segmentation survey is a market research tool. This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. You can segment your customers based on their feedback responses as well as in-app behavior.

Payment Solutions 82

Payment Solutions SaaS Payments Payment Methods Payments 82

SaaStr

NOVEMBER 21, 2022

Joined by Katie Wickham, Payrix’s Director of Marketing, Butler shares essential tips on accelerating your business to $100 million ARR and beyond. . Understanding your ICP is a foundational and organization-wide decision because it impacts your downstream sales and marketing efforts. . Brex then scaled its payments business quickly.

Payments 193

Payments Payment Methods Embedded Payments Scale 193

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. Reliable Flow of Revenue: Subscription billing guarantees a steady stream of income by collecting payments from clients at prearranged intervals.

SaaS Payments 83

SaaS Payments Payment Services Payments Payment Solutions 83

Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. Imagine a situation where a printing company, a marketing agency, and a graphic designer who works independently work together on a project.

Payment Services 88

Payment Services Payments Payment Solutions Payment Methods 88

User Pilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods.

SaaS Payments 92

SaaS Payments Trends Payment Solutions Payment Methods 92

User Pilot

APRIL 3, 2024

TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led growth business suits products that meet unique market needs, have a quick value realization for users, and fit a freemium model. Read on to learn all about this product-led growth model.

Innovation 82

Innovation Payments Strategy Payment Solutions 82

User Pilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? What customer data can you collect to derive valuable insights and improve retention? It gives insights into customers’ buying behaviors and engagement data. Hotjar — for recording user behavior in-app.

Payment Solutions 86

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 86

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Baremetrics

OCTOBER 26, 2021

What is CAC for Shopify Partner Apps? Use Baremetrics to calculate CAC for Shopify Partner Apps CAC for Shopify Partner Apps How do you calculate CAC for Shopify Partner Apps? Baremetrics can calculate CAC for Shopify Partner Apps Why do you need to calculate CAC for your Shopify Partner Apps?

Payment Solutions 98

Payment Solutions Payments Payment Methods SaaS Payments 98

Intercom, Inc.

MARCH 10, 2022

Activate proactive engagement across your e-commerce site. Proactive engagement. When integrated with Intercom, you can uncover what happens when a customer visits your site or app, and how to proactively improve their experience. This is where having the right tech stack comes into play. not JUST when they’re at the checkout).

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

User Pilot

APRIL 29, 2024

A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. SaaS renewal best practices for driving cross-sells include: Promote a new add-on with email marketing campaigns. Trigger upsell messages at high-intent moments.

SaaS Payments 77

SaaS Payments Business SaaS Payment Solutions 77

User Pilot

APRIL 21, 2024

It helps create in-app experiences to optimize user conversions. Try Userpilot and Take Your In-App Experiences to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a conversion path and why is it important? Here’s an example of a Userpilot user persona: Role in the company ( Product Marketing Manager ).

SaaS Payments 81

SaaS Payments Payment Services Payment Methods Payment Solutions 81

Chart Mogul

MAY 15, 2020

The company is bringing technology-driven innovation to this huge but antiquated market. Implement analytics to understand product engagement. With ChartMogul, they were able to marry engagement metrics with revenue data. The Solution: ChartMogul provides the answers SevenFifty needs. What is SevenFifty.

Payment Features 52

Payment Features Payments Engagement Subscription 52

Chart Mogul

MAY 15, 2020

The company is bringing technology-driven innovation to this huge but antiquated market. Implement analytics to understand product engagement. With ChartMogul, they were able to marry engagement metrics with revenue data. The Solution: ChartMogul provides the answers SevenFifty needs. What is SevenFifty.

Payment Features 52

Payment Features Payments Engagement Subscription 52

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Track feature usage to understand customer engagement. Drive customer success with contextual in-app guidance. Apply gamification principles to enhance user engagement.

Churn 80

Churn SaaS Payments Payment Solutions Payments 80

BrightBack

FEBRUARY 6, 2020

In this report, we've surveyed over 400 subscription businesses to better understand how the industry is approaching and prioritizing customer retention. We found subscription companies have completed a shift in focus toward retention over acquisition, but still struggle to execute and engage their customers across teams and systems.

Retention 120

Retention Subscription Payment Features Payment Methods 120

User Pilot

JANUARY 11, 2024

As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. TL;DR FinTech onboarding involves welcoming new users to your FinTech app and helping them get started with it. Userpilot provides the tools you need to create an interactive, intuitive onboarding environment.

Onboarding 94

Onboarding Payment Services Customer Success Payment Solutions 94

Subscription Flow

DECEMBER 12, 2023

Many software and applications are there that claim to boost the performance of your business, but today, the focus of businesses is such technology that can ensure growth in the long run. Customer Relationship Management ( CRM ) software are the ultimate solution to help you. But what to do to improve customer engagement?

SaaS Payments 59

SaaS Payments Payment Services Scale Payment Solutions 59

User Pilot

OCTOBER 15, 2023

TL;DR A SaaS conversion rate refers to the percentage of visitors who take a desired action on the website or in-app. Use checklists and other UI patterns to guide users to engage with relevant features that drive them to the activation point. Let’s look at the most essential metrics and tactics you can utilize to improve them.

SaaS Payments 91

SaaS Payments Payment Methods Payment Solutions Payments 91

User Pilot

MARCH 5, 2024

You can use the information they provide to improve user engagement, boost conversion rates, streamline your marketing, and drive product growth. User behavior analytics tools are applications that track and analyze how users interact with your website or app. Will it scale well with your app or website?

Payment Solutions 52

Payment Solutions Payments SaaS Payments Payment Methods 52

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Let’s look at some of the best net retention rate and how they are doing good at it. Know more about NRR: What is net dollar retention?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

User Pilot

OCTOBER 24, 2023

Hybrid models and pre-payment discounts offer a good middle ground for scenarios where raw usage data isn’t the best value metric. Userpilot helps you drive product-led growth, increase net dollar retention, and deploy your usage-based pricing model by adding contextual upsells that are triggered by in-app events.

Pricing 91

Pricing Payment Solutions SaaS Payments Payments 91

Andreessen Horowitz

APRIL 23, 2024

Whether it’s creating better tools to write code and test code, better tools for customers to engage with reps, better tools for sales teams to engage with their prospects, all those things are happening inside of Bill. Rocket Mortgage has 30 years of data around mortgages in different markets. It’s still not GenAI.

Payments 110

Payments Forecasting Payment Services Payment Solutions 110

Neil Patel

DECEMBER 8, 2020

In this article, we’ll discuss why the most successful mobile ads are the ones that promote audience engagement. Then you’ll see how to use your ads to promote engagement. And finally, you’ll discover how to promote the right engagement to set yourself up for future conversions. What is Mobile Engagement?

Mobile 145

Mobile Payment Methods Engagement Social Media 145

User Pilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Onboarding process funnel.

SaaS Payments 90

SaaS Payments Payment Services Payment Methods Payment Solutions 90

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 80

Payment Methods Payment Solutions Payment Services Payments 80

SaaStr

DECEMBER 5, 2022

Lever #1: Tactical retention. Hooking in new customers is exciting, but customer retention is where your business will make money. In SaaS, retention is usually driven by recurring revenue, cross-selling, and up-selling. better at retention. Adjusting your payment methods and currencies will bring you some gains.

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

FastSpring

OCTOBER 13, 2020

Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. While we’re not going to get into Customer Lifetime Value stats and the benefits of customer retention in this post, just know it’s in your best interest to get repeat customers. It’s also a great way to engage with your customers.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

ProfitWell

NOVEMBER 8, 2019

Scheduled payments, aka recurring billing. Scheduled payments have become a core form of revenue collection. Of course, recurring payments vary depending on the business. As the subscription universe continues to expand, you can expect to see even more subscription payment plans. What are subscription payments?

Merchant Services 68

Merchant Services SaaS Payments Payment Features Payment Services 68

User Pilot

NOVEMBER 30, 2023

Looking to perform a CRO audit for your website and app? Based on the insights you generate, you can create better experiences for website visitors and users, driving more engagement, conversion, and retention. Aim to understand what engagement is like in your product and identify ways to boost it.

SaaS Payments 84

SaaS Payments Payment Services Payment Methods Payment Solutions 84

User Pilot

OCTOBER 17, 2023

There are nine types of customer insights you can collect, and they include: Market research data to identify gaps, competitive advantages, growth areas , and, most importantly, the needs of your customers. Then you can refine your help center resources and use them to provide proactive support and tailored solutions.

Payment Methods 79

Payment Methods Payment Solutions SaaS Payments Payment Services 79

Blulogix

APRIL 12, 2024

Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions. Innovate Your Pricing Strategy: Leverage complexity in pricing models to introduce innovative billing solutions that align closely with customer usage patterns and perceived value, enhancing customer loyalty and satisfaction.

Payment Features 52

Payment Features Subscription Payments B2B 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52