Infinicept

MARCH 11, 2022

?? Deconstructing the Cost of Becoming a Payment Facilitator (Part 4 of the Payments Webinar Education Series) Being a payment facilitator has many touted benefits: you bring payments in-house, you get more revenue, and more control over the merchant experience.

Merchant Services 52

Merchant Services Payment Services Payment Facilitation Payments 52

Neil Patel

DECEMBER 16, 2020

My top recommendations for webinar software to suit just about every business need are Demio , Livestorm , or EasyWebinar. By hosting webinars, of course! Just about every business is hosting webinars these days. However, hosting webinars, whether live or recorded, can be a lot of work with a few challenges along the way.

Payment Solutions 130

Payment Solutions Software Review Software Technical Review 130

Infinicept

OCTOBER 29, 2021

? Deconstructing the Cost of Becoming a Payment Facilitator (Part 4 of the Payments Webinar Education Series) Being a payment facilitator has many touted benefits: you bring payments in-house, you get more revenue, and more control over the merchant experience.

Merchant Services 52

Merchant Services Payment Services Payment Facilitation Payments 52

User Pilot

MAY 8, 2024

Deliver exceptional customer support using AI and self-service resources. Educate customers with resources in multiple formats like blogs, webinars , or videos. Customer needs are desires, requirements, and expectations customers have when they look for a product or service. Why is it important to satisfy customer needs?

SaaS Payments 87

SaaS Payments Payment Solutions Payment Services Payments 87

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Renewal management varies by company size but usually the customer success team handles this vital process. SaaS renewals refer to the process of a subscription renewal to a software service that is hosted online.

SaaS Payments 76

SaaS Payments Retention Payment Services Payment Solutions 76

User Pilot

MAY 6, 2024

Demographic information like age, gender, location, and income helps tailor services for different population segments. Transactional data on purchases, plans, and payments enables revenue analysis, recommendations, and frictionless buying experiences. Like their age, gender, location, education level, and income.

Payment Methods 87

Payment Methods SaaS Payments Payment Solutions Payments 87

User Pilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Reduce churn with proactive customer service. Help existing customers master advanced features with webinars. Are your agents unknowledgeable and unhelpful?

Underperforming Technical Team 77

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 77

How To Buy Saas

AUGUST 23, 2021

Webinars Platforms are utilized by a variety of professionals, from educators to brand managers. Best Webinar platforms connect users to their audiences, be it students or clients, in a powerful way. Webinars allow users to tailor their messaging to the individuals watching instantly. Your own needs may vary.

Payments 52

Payments Technical Review Payment Methods Software Review 52

How To Buy Saas

AUGUST 23, 2021

Free Webinars Platforms are utilized by a variety of professionals, from educators to brand managers. Webinar platforms connect users to their audiences, be it students or clients, in a powerful way. Webinars allow users to tailor their messaging to the individuals watching instantly. Your own needs may vary.

Payments 52

Payments Payment Methods Technical Review Software Review 52

How To Buy Saas

FEBRUARY 4, 2021

Nowadays individuals and small business owners are focusing on live webinars more than ever. In 2021, the conduction of webinars has become the most important tool to build up a strong relationship with potential leads. It is due to this reason, webinars are conducted mainly for business purposes. What Are Webinars?

Payment Solutions 59

Payment Solutions Software Review Payments Payment Methods 59

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Untappd’s Customer Success Managers directly called their customers to relay the good news that they moved their renewal date and proactively extended their service. No worries, if you missed the webinar, you can view it on-demand here. .

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

All that Saas

JUNE 11, 2022

This helps them to continuously monitor their network and provides control over it, making it easy to stay ahead of all the problems before they affect any operation. It helps you periodically monitor servers and all their critical applications along with their services and processes. What is ManageEngine OPManager?

Software Review 52

Software Review Systems Review Technical Review Payment Services 52

All that Saas

JUNE 11, 2022

This helps them to continuously monitor their network and provides control over it, making it easy to stay ahead of all the problems before they affect any operation. It helps you periodically monitor servers and all their critical applications along with their services and processes. SNMP Trap Processing.

Software Review 52

Software Review Systems Review Technical Review Payment Services 52

Intercom, Inc.

APRIL 7, 2020

Whether it’s checking on shipment status, processing refunds, or fielding requests for payment relief, support reps are facing mounting pressure. dziora explains: “We are using in-app notifications to make our merchants aware of changes to our standard operating procedures. Their SVP of Customer Experience Margaret K?dziora

Payment Methods 217

Payment Methods Merchant Services B2C Payment Solutions 217

Intercom, Inc.

APRIL 2, 2020

For instance, we’re in the process of onboarding a very major sports broadcasting company. We’ve been doing that for years and so all of our customers can and should expect the platform and their software to continue to operate regardless of where the humans at Shopify are working. Is that a different schedule?

Payment Methods 260

Payment Methods SaaS Payments Merchant Services Payment Services 260

OPEXEngine

FEBRUARY 22, 2022

This is because using a customer-centric definition highlights the key operational differences that drive strategic decision-making at these businesses as well as influencing the relevant performance indicators for them. Most of the marketing budget will be focused on digital marketing along with targeted live events and webinars.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

User Pilot

FEBRUARY 6, 2024

This article will discuss what a good SaaS onboarding process is, the onboarding best practices to build an effective program, and onboarding examples from well-known companies to inspire you. TL;DR SaaS onboarding is the process of introducing new users to your product to encourage user activation.

SaaS Payments 52

SaaS Payments Onboarding Payment Services Payment Methods 52

User Pilot

DECEMBER 19, 2023

With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Designing an effective onboarding process is essential for customer success.

SaaS Payments 75

SaaS Payments Management Customer Lifetime Value SaaS 75

User Pilot

FEBRUARY 22, 2024

Provide great customer service to improve customer experience and make your products stand out. Face-to-face webinars can help you unlock consistent value for your customers and improve customer retention. Personalizing customer experiences shortens time to value as it eliminates unnecessary steps from the onboarding process.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

OpenView Labs

AUGUST 10, 2020

Offer educational content. Because COVID-19 has caused social distancing and self-quarantine to be a way of life for the next several months, if not years, people are looking to not only entertainment but education to help them get through this quarantine. A post shared by Insta360 (@insta360) on Aug 10, 2020 at 7:21am PDT.

Innovation 96

Innovation Payment Solutions Startup Payment Methods 96

Buffer Resources

DECEMBER 14, 2023

The clean and consistent visuals make it easy for the audience to follow along and understand the process. Showcase your products or services Use carousels to showcase your products or services in a visually appealing way. The post highlights their services, such as visa sponsorship and standard onboarding processes.

Social Media 125

Social Media Payment Methods Payment Solutions AI Search 125

User Pilot

OCTOBER 31, 2023

Types of free trial models in SaaS For SaaS products, there are at least five free trial models : Opt-in free trial: Users gain access to the software without giving out their payment information. Opt-out free trial: Requires users to submit their payment details upfront before accessing the product. Remove secondary features for now.

SaaS Payments 73

SaaS Payments Payment Methods Strategy Payment Solutions 73

Intercom, Inc.

MARCH 16, 2021

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. There’s nothing more exciting than when a new customer signs up for your product or service.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

Baremetrics

JANUARY 24, 2021

Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!). We educated them on key functionality and attempted to get them to book a call with a member of our team. More about this to come later!

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

OPEXEngine

JUNE 9, 2020

In this third installment of our blog series ‘React, Adjust, Recover – Strategies for Professional Service Organizations During the COVID-19 Outbreak’, we focus on strategies to help businesses recover faster as restrictions begin to lift. So, what are some of those strategies for professional service organizations?

SaaS Payments 59

SaaS Payments Payment Services Technical Review Payment Methods 59

FastSpring

JANUARY 26, 2024

We really do touch every organization in the business, which consists of product and engineering, services, sales, marketing, product, and people,” he explains. “So What are the new products and services that we want to come maybe deliver? Listen to the episode to hear more details. Sign up for a free trial or schedule a demo today.

Customer Success 154

Customer Success VP of Engineering Payments Payment Methods 154

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. And there’s a lot of benefit to running a software as a service, in general. It just made it a lot easier for us to scale up Salsify as we found success.

SaaS Payments 243

SaaS Payments Scale Payment Services Payment Solutions 243

Totango

AUGUST 21, 2020

This is part of the transformation in bringing these cloud entities together under one harmonized process and enabling the OneSAP mindset. We currently have 13,000 Totango users in the system contributing to, leading, running operations for our Sales and Customer Success Field teams. How did you manage the human side of that change?

Innovation 115

Innovation Customer Success SaaS Payments Payment Services 115

User Pilot

APRIL 18, 2024

In SaaS, getting users to value quickly matters a lot, so invest in onboarding and self-service support. It’s a step-by-step process designed to guide website visitors through a funnel that converts them first into leads and then into paying customers. Like blog posts, case studies , or webinars. Help teams qualify leads.

Payment Methods 80

Payment Methods Marketing SaaS Payments Payments 80

Neil Patel

APRIL 7, 2020

This has led Eric to gain more social media fans and it’s given him an opportunity to do a webinar about his product/services to a new audience of 50,000 people. If you are a store selling something online, consider offering payment plans through services like Affirm. Opportunity #4: Offer educational based training.

Payment Methods 145

Payment Methods Payment Solutions Marketing Payment Services 145

User Pilot

APRIL 29, 2024

TL;DR Segmentation is a process of grouping customers by shared characteristics. By asking targeted questions, businesses can identify who their customers are, what they need, and how they interact with products or services. What is your highest level of education? What questions do you use for different use cases?

Payment Solutions 78

Payment Solutions SaaS Payments Payment Methods Payments 78

Natalia Luneva

JANUARY 13, 2021

The period refers to a month or year depending on which payment option you offer or which of them is more popular. And the process usually requires lots of time, research, and high concentration on data. This is more true today than ever before now that there are countless alternatives to every product or service imaginable.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

AUGUST 14, 2023

Host webinars to promote new features. Retention: Users keep making repeat purchases after their initial subscription payment. Content formats such as blog posts, newsletters, informative videos, webinars, etc., A checklist breaks the onboarding process into small and achievable steps. moment ) and experience it.

Growth Marketing 82

Growth Marketing SaaS Payments Strategy Payment Methods 82

FastSpring

JUNE 9, 2020

However, if you want to get a quick boost in conversions, you should start at the points closest to conversion—AKA your checkout process. Payment options. People like choices, so add more payment methods to your checkout. Form process. This is especially important if you sell internationally. Subscription tiers.

Payment Methods 80

Payment Methods Payment Services Payments PayPal 80

User Pilot

FEBRUARY 21, 2023

Add in-app video tutorials to make the onboarding process smooth. Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. A frictionless adoption process converts customers into loyal customers who promote your brand through word of mouth.

SaaS Payments 72

SaaS Payments Strategy Payment Solutions SaaS 72

BrightBack

APRIL 6, 2020

Subscription industry veteran Dan Burkhart, CEO and co-founder of Recurly , joined me on this webinar with Subscription Insider to share insights on the current phase of subscription growth and retention tactics for growing churn in this webinar. for TV streaming and online education subscriptions respectively.

Subscription 59

Subscription Payment Features Retention Payment Methods 59

User Pilot

AUGUST 31, 2023

Acquisition is a multifaceted process encompassing every stage of the customer journey, from initial awareness of potential customers to them becoming paying users. New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses. This article answers that and more.

Acquisition 85

Acquisition SaaS Payments Payment Methods Metrics 85