Thu.Jun 28, 2018

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A High Growth SaaS Playbook – 12 Metrics to Drive Success

For Entrepreneurs with David Skok

I recently gave a talk at the 2018 SaaStock NYC conference in June. I had two goals I wanted to accomplish, present a simple model to understand SaaS business and to show a simple model of a SaaS business and to show the key levers a CEO can pull to achieve the greatest impact on their business.

Metrics 211
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How to collect customer feedback the right way

Intercom, Inc.

There are many reasons an organization seeks out customer feedback. A support team will want to know if they were helpful, while a product team might need help prioritizing what to build next. Whether you’re measuring success, monitoring customer trends or gathering input for a product decision, customer feedback is an essential part of staying competitive and growing your business.

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Totango Adds Personity.ai Team

Totango

Totango’s mission is to enable organizations to proactively and intelligently operate around their customers. With industry-leading enterprises confidently running on Totango’s Customer Success Platform, we are dedicated to innovating and bringing to market products that deliver Customer Success results. Extending Product and Engineering Teams. We are constantly hiring the best and brightest Engineers, Product Managers, Designers, and Data Scientists who are passionate about our Enterprise-2-Cus

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How to collect customer feedback the right way

Intercom, Inc.

There are many reasons an organization seeks out customer feedback. A support team will want to know if they were helpful, while a product team might need help prioritizing what to build next. Whether you’re measuring success, monitoring customer trends or gathering input for a product decision, customer feedback is an essential part of staying competitive and growing your business.

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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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A Sales Coach’s Tactical Guide on Setting the Right Goals for Sales Reps

Sales Hacker

Part 4 of this sales coaching series focuses on the right coaching goals for sales reps. Article overview: 1) Sales coaching is not a beat-down. 2) Sales Coaching: What salespeople say versus managers/leaders. 3) Don’t mistake a conversation for sales coaching commitment. 4) How to make your 1:1s count. 5) Stay in the inspiration business: Read the full coaching series.

Scale 73

More Trending

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Is Your Sales Tech Stack Drowning Your Reps? Here’s How to Restrategize

Sales Hacker

The post Is Your Sales Tech Stack Drowning Your Reps? Here’s How to Restrategize appeared first on Sales Hacker.

Sales 70
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Intello launches integration with botkeeper to enrich data with SaaS spend.

Intello

We’re thrilled to announce a new partnership with botkeeper , a leading automated bookkeeping platform. Botkeeper is a platform that uses bots instead of humans to do the bookkeeping; better, faster, & less costly. Traditional bookkeeping methods have a higher risk of fraud, require more human capital (and cost!) and are often inaccurate. Botkeeper solves that challenge with accounting integrations, bots and accountants bundled into a SaaS platform to automate bookkeeping.

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28 Items Checklist to Write Blogs that Get Attention

Kraftblick

Do you want to write like Stephen King, J.D. Salinger or even Vladimir Nabokov? Well, there we can’t help you. But if what you want is great quality content that draws readers who are potential leads, we have a checklist that will help you make your company blog more popular. It was created with our own time, blood and sweat. Now we want to share it with you.

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Brand Yourself — Beginner’s Guide to Building an Amazing Brand

The Marketing & Growth Hacking Publication

How to DIY your brand Continue reading on Marketing And Growth Hacking ».

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Don’t forget the service in SaaS: how your sales team can provide world-class service

Intercom, Inc.

Too many startups focus on the first S in SaaS, but they forget all about the second one. When software and service aren’t equal priorities, it’s impossible to build a successful company. The people you hire provide just as much value as your product. When I moved to Silicon Valley in 2007, self-serve software was all the rage. Everyone wanted to create products that sold themselves.

Scale 184
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The Two Questions CSMs Should Ask in Every Meeting

TriTuns

The Two Questions that Customer Success Managers Should Ask at Each and Every Client Meeting. Many Customer Success Managers (CSMs) struggle with lacking the confidence, or the experience, to have the most effective conversations with their clients. They tend to get nervous or uncomfortable with asking clients about business issues and discussing what it will take for the client to renew.

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Activation, retention and more: growth lessons from the industry’s best

Intercom, Inc.

Your business is currently doing one of two things: it’s growing, or it’s dying. This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. In many ways, the genesis of this new book was our podcast series and the enlightening, in-depth conversations we hosted with industry leaders who’ve grown startups to many billions in revenue.

Retention 160
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Activation, retention and more: growth lessons from the industry’s best

Intercom, Inc.

Your business is currently doing one of two things: it’s growing, or it’s dying. This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. In many ways, the genesis of this new book was our podcast series and the enlightening, in-depth conversations we hosted with industry leaders who’ve grown startups to many billions in revenue.

Retention 126
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.