SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Our team is in Room 111. They were self taught developers. Payments has been around for thousands of years. Dare I say SaaS. Your registration.

Scale 114

Scale Payment Services Payment Methods Sales Hiring 114

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. They also manage finances and supervise one or more engineering teams. Before hiring, assess your current needs and hire as your company grows.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Baremetrics

JANUARY 24, 2021

Our smallest self-serve plan was basically a revolving door, and users couldn’t upgrade or downgrade their plan without calling a sales person. Site traffic became leads, we nurtured leads to the point of booking calls with our sales team, and then we let the sales team take prospects through the point of conversion.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Sales Hacker

OCTOBER 16, 2020

Our product alleviates the need to send out direct mail to collect payments from customers.). Go to your company website and find the testimonials. Every company wants these big logos listed on their company website. Personalization, personalization, personalization. Sell time on your calendar.

Enterprise 106

Enterprise Payment Methods Payment Services Sales Hiring 106

Intercom, Inc.

NOVEMBER 17, 2021

Acknowledge what the customer is saying and be as personal and specific as you can. Liam: So, you are the absolute perfect person to talk to then about effective customer messaging and engagement. It’s an error and maybe has cost me double payment. Use plain language. You must acknowledge that. ’ No. .”

Payment Methods 118

Payment Methods Airlines Branding Communication 118

Casey Accidental

OCTOBER 27, 2020

Even if developers do come, and they happen to build integrations that help customers; if incentives aren’t aligned between the two companies, lasting investment will not happen, and the integrations will be poorly maintained. Incorrect incentives will lead to poor quality integrations. So, how do you create and manage the supply side?

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Sales Hacker

MARCH 30, 2021

Guided selling and engagement. How to build a winning sales team. Developing A Winning Sales Team [16:24]. Today’s sponsor is Outreach , the number one sales engagement platform. Outreach revolutionizes customer engagement by moving away from solid conversations to a streamlined and customer-centric journey.

Scale 103

Scale Payments Technical Advisors Sales Recruiting 103

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Does it have to be in person? How does he think about the mortality rate of SMBs?

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

Neil Patel

DECEMBER 13, 2020

If even one document falls into the wrong hands, they could lose a great relationship in an instant. Everyone I work with uses document management software, and you should too. I’ve put together a list of my top five document management solutions—let’s talk about why they are valuable and how they can help. Scanning and Imaging.

Payment Solutions 145

Payment Solutions Payment Services Software Review Software 145

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. Well, to most of you, that may not seem crazy today.

Payment Solutions 147

Payment Solutions Pricing Payments Payment Services 147

SaaStr

AUGUST 15, 2020

Really excited for engaging discussion on something I’m passionate about, the future of the customer. Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. Maybe they’re early in their career.

Payment Methods 196

Payment Methods Merchant Services Scale Payments 196

SmartKarrot

APRIL 28, 2021

Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. Oversee process for contract and document execution.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

How To Buy Saas

DECEMBER 1, 2020

With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. In saas marketing, you generally use online marketing strategies to generate more leads and conversions in your saas business. Setup Pricing model and payment gateways.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

User Pilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Use welcome screens to segment customers and understand their jobs-t0-be-done to personalize their onboarding.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

GetUplift

DECEMBER 12, 2021

It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. I spent years researching the psychology behind purchase decisions and used that knowledge to develop a four step conversion optimization process deeply rooted in emotional marketing. The article was only written to drive website traffic.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 118

Payments Merchant Services Payment Solutions Payment Services 118

Stax

FEBRUARY 19, 2024

Some examples of niches targeted by vertical SaaS providers include healthcare, eCommerce, finance, and education. Where vertical SaaS targets specific industries with purpose-built tools, horizontal SaaS companies develop more generic solutions that are relevant to many different types of businesses. Consider the following.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

User Pilot

MARCH 14, 2024

Here are three scenarios where it makes sense to look for a Heap alternative : Your team lacks technical know-how – While it’s easy to install and configure Heap, navigating its features requires a bit of technical expertise. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

Sales Hacker

MAY 9, 2019

Once you understand how to create a fair compensation plan for your sales team, you can check out some examples: Sales Development Rep (SDR) Compensation Plan Example. This is what the person would be paid annually and it has two elements; a base salary and a sales incentive held against sales, also known as variable pay.

Compensation 103

Compensation Sales Hiring Development Team Review Sales Recruiting 103

ProfitWell

OCTOBER 23, 2019

A literal downfall, in poor Icarus’s case, after his wings melted mid-flight. Thankfully, you don’t need to end up like poor Icarus. Your product is only part of that equation—your onboarding process, customer success teams, and self-service education also play a huge role. He was excited to go flying. Image via Groove.

Churn 56

Churn Payment Methods Payment Services SaaS Payments 56

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. If you’ve ever applied for a mortgage, there’s 50 to 70 pages of documentation per mortgage. Enter the platform company.

Payments 146

Payments SaaS Payments Banking Underperforming Technical Team 146

OpenView Labs

SEPTEMBER 5, 2019

As software pervades every sector of the world economy, the developers building it are rapidly becoming the most important buyers of technology and infrastructure in companies of all sizes. As a company that builds economic infrastructure for the internet – Stripe’s ability to connect with developers is central to our mission.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring SaaS Payments 40

User Pilot

NOVEMBER 28, 2023

TL;DR Product analytics studies user interactions with a product or service, allowing product teams to monitor, evaluate, and assess data related to customer engagement and behavior. This information is used by teams to optimize their product or service to improve user experience. Let’s dive in!

Payments 52

Payments Payment Solutions SaaS Payments Software Review 52

User Pilot

NOVEMBER 28, 2023

It helps SaaS companies understand how users interact, why they might leave, and ways to keep them engaged, ultimately leading to data-driven decisions and higher customer retention. It enables product teams to create, implement, and test personalized in-app onboarding experiences.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Software Review 52

User Pilot

NOVEMBER 28, 2023

It enables product teams to create, implement, and test personalized in-app onboarding experiences. With a focus on seamless customer onboarding , this tool allows companies to create engaging in-app journeys. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. These lay the foundation that enables your team to run as efficiently as possible.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

ChurnZero

JANUARY 17, 2020

These tools have a profound impact on free ing up team member time.? . Take comfort in the fact that every CS team must start somewhere! Take comfort in the fact that every CS team must start somewhere! . Curious where your team should begin? Jump to: . Streamlining Onboarding . Staying Organized .

SaaS Payments 72

SaaS Payments Payment Services Payments Underperforming Technical Team 72

OpenView Labs

MAY 29, 2020

Don’t do this via a survey; actually talk to them via Zoom or a phone call. Toast was quick to pivot their offerings to help restaurants adapt to online ordering, closed dining rooms and contactless delivery—and this feature even helps restaurants get the word out. He didn’t charge me but asked that I write an online review instead.

Payment Methods 54

Payment Methods Marketing Sales Hiring Advertising 54

Intercom, Inc.

JULY 23, 2020

Like it or not, however, we now have no choice but to adapt – and that means ushering in a new era of potentially more efficient products, if we can just figure out how to get through a difficult learning curve where we’re frantically switching between calendars, video chats, email clients, spreadsheets, and documents. So what’s the solution?

Technical Review 199

Technical Review Payment Methods Payment Solutions Development Team Review 199

Sixteen Ventures

DECEMBER 31, 2019

How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development. Sales Process Engagement. Metering / Billing / Payment Process. Initial Engagement (Activation). Ongoing Engagement. Stretch vs. Bad-Fit Customers. The Cost of Bad Fit Customers: The $1.2M

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136