SmartKarrot

MAY 17, 2023

By using technical support, customer conversations, and other methods to analyse client demands, the mCase product management team may then be informed of potential enhancements. Work together with sales and support to create and deliver engagement plans that achieve the goals of the client.

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. Establish, control, and share KPIs for customer success.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

JUNE 9, 2022

Ensure Customer Success and Asset Management teams are coordinated with respect to the communication of project and utility timelines with end-user customers; develop processes between teams to ensure seamless communication for the benefit of all the customers. Conduct customer health checks to identify risk and mitigate churn risk.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Hire and develop a Customer Success team as we scale.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Scale 19

SmartKarrot

OCTOBER 28, 2022

Strategic thinker that can see beyond the day-to-day to help reach marketing and sales goals, create a stronger brand, and improve the customer experience. Support the sales process by communicating with perspective clients, as needed. Drive strong renewal rates for Managed Services and Licensing. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Technical Review Systems Review 19

SmartKarrot

JANUARY 5, 2023

Manage all post-sales activity and enterprise customers through strong relationship-building, product knowledge, planning and execution of their bespoke customer success plan. Identify and qualify cross-sell and up-sell opportunities and work with the sales teams to grow revenue from existing customers. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

SmartKarrot

JUNE 21, 2022

Drive growth in Infogrid’ installed base of customers through the strategic engagement of lighthouse accounts deepening the use of Infogrid SaaS platform to increase. Recruit and retain outstanding team members from diverse backgrounds. Track accounts to identify churn risk and work proactively to eliminate that risk.

Customer Success 3

Customer Success Sales Recruiting Technical Review Enterprise 3

SmartKarrot

FEBRUARY 4, 2021

Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Define and develop metrics and dashboards to provide visibility and actionable insights to internal teams and leadership. Identify, recruit, and onboard high potential partners.

Sales Recruiting 10

Sales Recruiting Customer Success Technical Review SMB 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

JUNE 10, 2021

Build high-level relationships with key customer contacts to grow the influence within accounts. Oversee the customer transition from the Sales Team to the Customer Success team. Lead a high-performing team of account managers through organizational development, coaching, recruiting, and performance management.

Customer Success 10

Customer Success Sales Recruiting Technical Review Technical Support 10

SmartKarrot

MARCH 3, 2021

Oversee all aspects of people management within the designated customer success team including recruitment, selection, training, performance management, coaching, and motivation. Develop an ongoing customer lifecycle management profile, tracking methodology and enhancement plan to identify, grow and retain the best customers.

Customer Success 10

Customer Success Sales Recruiting Scale Technical Review 10

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Support core metrics for our company and our CSM team as a whole.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Technical Support 10

SmartKarrot

MARCH 2, 2021

Develop company-wide customer success processes, content and data to/from stakeholder organizations (Marketing, Sales, Product, etc.). Work closely with the COO to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., Build and lead a world-class team. opportunities and risks).

Customer Success 10

Customer Success Sales Recruiting Scale Consulting 10

A Smart Bear

OCTOBER 4, 2017

Marketing isn’t scheduling a launch and recruiting isn’t timing the start-dates of the next 50 hires in customer service and sales. We didn’t line up that press and have those sales materials and ensure code-quality high enough to scale on day one, without predictability. Predictability.

Scale 61

Scale Government Scaling Sales Recruiting 61

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision.

Scale 135

Scale SMB SaaS Payments Sales Hiring 135

SaaStr

AUGUST 30, 2019

As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. How can you develop a winning culture? In my case, that’s sales, marketing, business development, and customer experience. So that’s piece one.

Sales Hiring 147

Sales Hiring Scale Technical Advisors Underperforming Technical Team 147