SmartKarrot

JUNE 9, 2022

Ensure their teams deliver efficiently in alignment with key partners in Sales, Product, and Engineering. Drive value for customers by helping them achieve their business and technical outcomes. Work with the Sales Director to drive ARR growth through upsell, cross-sell and price increases. Apply here: [link].

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Hire and develop a Customer Success team as we scale.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Scale 19

SmartKarrot

JANUARY 5, 2023

Manage all post-sales activity and enterprise customers through strong relationship-building, product knowledge, planning and execution of their bespoke customer success plan. Answer questions and facilitate data requests, user feedback, and bug reports to the product team. Apply here: [link]. for access by customers.

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

SmartKarrot

FEBRUARY 4, 2021

Apply here: [link] Role: Customer Success Manager (SMB) Location: Remote, OR, US Organization: Matterport As a Customer Success Manager, you will manage all post-sales activity for assigned SMB to Mid-Market customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution.

Sales Recruiting 10

Sales Recruiting Customer Success SMB Technical Review 10

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Support core metrics for our company and our CSM team as a whole.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Technical Support 10

SmartKarrot

MARCH 2, 2021

Develop company-wide customer success processes, content and data to/from stakeholder organizations (Marketing, Sales, Product, etc.). Work closely with the COO to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., Build and lead a world-class team. opportunities and risks).

Customer Success 10

Customer Success Sales Recruiting Scale Consulting 10

A Smart Bear

OCTOBER 4, 2017

“Founder trouble” is a leading cause of startup death (though data also show that companies with only one founder are more likely to fail , so the conclusion is just that startups are just always likely to fail!). Consider the timeline of adding a technical support team member. This means you can — and should!

Scale 61

Scale Government Scaling Sales Recruiting 61

SaaStr

OCTOBER 4, 2019

Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. You’re facing extremely long sales cycles, which doesn’t really align with the quick results you want to have as a business. When do they start to arise?

Scale 138

Scale SMB SaaS Payments Sales Hiring 138

SaaStr

AUGUST 30, 2019

As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development, and customer operations. I don’t know.

Sales Hiring 150

Sales Hiring Scale Technical Advisors Underperforming Technical Team 150