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10 Learnings on High-Velocity Sales to SMB with Gorgias CEO and VP of Sales

SaaStr

In a special session of Workshop Wednesday, Gorgias Founder & CEO Romain Lapeyre and Gorgias VP of Sales & Partnerships Aasif Osmany share their learnings, advice, and hacks for optimizing your sales process. SaaStr Workshop Wednesdays are LIVE every Wednesday. Firstly, payment should be easy for customers.

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Best Webcasting Services

Neil Patel

Webcasting can be leveraged for a broad scope of use cases, like lead generation, customer support, internal company communications, and so much more. Use these factors as a buying guide and weigh their importance against your personal webcasting needs. The terms “webcasting” and “webinar” are often confused with each other.

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Sales and GTM in Uncertain Times with Adnan Chaudhry and Matt Garratt (Video + Transcript)

SaaStr

Matt Garratt: And it’s not just going to be we think in things like work from home tools like Zoom or IT solutions like VPN, but it’s really going to transform how business is getting done, whether that’s online education and learning. Right now, learning for companies is only at 10% online. There’s a link here.

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10 of the best community platforms for online entrepreneurs

Natalia Luneva

Facebook and Slack used to be the best community platforms for online businesses: they are free, everyone is using them, and they are easy to use. However, new online community platforms emerged to offer better interface, more customization opportunities, and the chance to create your own mini social network.

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Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging

Intercom, Inc.

Acknowledge what the customer is saying and be as personal and specific as you can. The writer should be confident that their readers can understand and use the language, especially in delicate situations where the customer may already be upset. It’s an error and maybe has cost me double payment. Use plain language.

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Forget Support — Optimize for Full Funnel Customer Success

FastSpring

Full Interview Customer Success Insights From Jake Dipple What Customer Success Really Is Jake acknowledges that customer support is a very important part of the relationship a business has with its customers, but it’s often focused on responding to issues after they arise. And much more! Jump to highlights.

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Customer Insights Manager Career Path

User Pilot

According to Glassdoor , the estimated annual pay for a customer insights manager is $151,102/year, with an average salary of $107,520/year. But there are other additional payments, including bonuses, commissions, and profit sharing that can increase the salary by $43,582/year.