Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Delivering customer support.

B2B 116

B2B Payment Methods Payments SaaS Payments 116

Tom Tunguz

APRIL 16, 2013

Shifting from Customer Acquisition from Field Sales to Customer Support. No White Papers; Just Mass Media Marketing Typically, this sales process leads with a product that excites users and triggers word of mouth sharing, and blog posts, and news articles. Customer support becomes an inside sales team.

SMB 100

SMB Scale Startup SaaS 100

OPEXEngine

JUNE 8, 2021

It must support many if not most of the goals of the enterprise. And it must integrate with multiple other enterprise applications, whether enterprise resource planning, human resources management, payroll management, customer support, or marketing platforms. month SaaS subscription.

Enterprise 52

Enterprise Underperforming Technical Team SaaS Sales 52

Upscope

JANUARY 4, 2021

Guides can come in the form of blog posts, white papers, comparison sheets and more. They also set expectations which, if not met, result in more support queries and higher customer churn later. How do upgrade / downgrade my subscription? What's my billing date?

Software Review 52

Software Review Systems Review Technical Review Scale 52

Totango

SEPTEMBER 22, 2022

They usually are licensed through a subscription sales model. This allows providers to assume responsibility for hosting, technical support, and upgrades, increasing efficiency and cutting costs. Here are some commonly used customer lifecycle terms: Visitor : Anonymous user on the website. SaaS Customer Support Tools.

SaaS Payments 71

SaaS Payments Scale Payments Payment Solutions 71

Practical Advice on SaaS marketing

MARCH 4, 2017

More recently, marketers have come to rely on webinars, white papers, blogs, and other content to attract leads. In the earlier days of software-as-a-service (SaaS), for example, lots of prospective customers had concerns about SaaS and cloud computing, and they needed to become more familiar with the basics.

Marketing 113

Marketing SaaS Software Review Mobile 113

SaaSHolic

FEBRUARY 23, 2022

We’ve decided to put together a killer list, categorized and organized to help you find and consume world-class SaaS and subscription content from the best people and companies in the market. They write great articles, white papers and guides. As you can image HubSpot uses their blogs as their number source of leads.

Venture Capital 52

Venture Capital SaaS Social Media Entrepreneurship 52