SaaStr
JULY 11, 2023
How do you win with a high-velocity sales strategy in a fast-moving, competitive market? In a special session of Workshop Wednesday, Gorgias Founder & CEO Romain Lapeyre and Gorgias VP of Sales & Partnerships Aasif Osmany share their learnings, advice, and hacks for optimizing your sales process. Sign up for free.
Totango
OCTOBER 20, 2022
In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase.
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User Pilot
MAY 20, 2024
The term can also refer to a business strategy aimed at building long-term relationships with customers and strengthening their loyalty. Why is it important to retain customers? Customer retention is at the core of SaaS product success. SaaS companies depend on ongoing customer engagement and subscription renewals.
SaaStr
NOVEMBER 2, 2019
How does your customer success and customer support functions change with the move to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Let’s say the customer is going to the next stage and they want additional help, let’s say in [inaudible] of security.
User Pilot
JULY 27, 2023
Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Account Managers: They serve as the lead point of contact for all customer account management matters. They also manage finances and supervise one or more engineering teams.
SmartKarrot
FEBRUARY 17, 2022
If your different channels are sending different messages to your customers, they will become confused and overwhelmed. Any company adopting such an approach need not any competitor to gradually bring down their sales and growth perspective. In a nutshell, everything for the customers will be seamless and effortless. .
Practical Advice on SaaS marketing
OCTOBER 3, 2015
Adwords, events, inside sales, or whatever other tactics you use to attract prospects cost money. To recover that investment in sales and marketing, companies need to convert those prospects into paying customers. And the longer the sales cycle runs, the longer the delay before there’s a purchase, and the bigger the problem.
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