SmartKarrot

DECEMBER 18, 2020

This customer service trend will pick up drastically for the next year. #4 But instead of spending money on increased headcount, companies are planning to spend heavily on technology. With increased spending, companies are able to automate their customer service efforts. 7 Customer support over video call.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

This customer service trend will pick up drastically for the next year. #4 But instead of spending money on increased headcount, companies are planning to spend heavily on technology. With increased spending, companies are able to automate their customer service efforts. 7 Customer support over video call.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

BetterCloud

APRIL 25, 2024

You likely already have a laundry list of SaaS subscriptions that have been around the company longer than you have. Are you using too much or too little of your budget on these subscriptions? The longer you can stick with a SaaS provider, the greater chance you have of becoming a valued customer.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Chart Mogul

DECEMBER 22, 2021

Our mission is to build the world’s most powerful subscription analytics platform for the SaaS community. Building the leading subscriptions analytics platform means listening to our customers, and implementing changes to the product that bring them the most value. A very high bar for customer support… as ever.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

ChurnZero

DECEMBER 27, 2022

Learn the retention strategies ChurnZero’s most resilient customers use—and how you can apply them too. 8/ How to make customer support your lead generation goldmine. 9/ Five tech-touch Customer Success tactics that ChurnZero makes easy. 9/ Five tech-touch Customer Success tactics that ChurnZero makes easy.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90

Intercom, Inc.

MAY 9, 2018

It’s simple math: if everyone has to be involved in every decision, doubling your headcount quadruples the distinct conversations needed. the best content on product management, marketing and customer support. Almost there – we’ve sent you an email to confirm your subscription. But this doesn’t last as the company grows.

Scale 182

Scale Sales Hiring Headcount Scaling 182

SmartKarrot

NOVEMBER 23, 2022

You will drive the Customer Success strategy and mentor the team on the best ways to support the clients from pricing to invoice and everything in between. Maintain a high level of customer satisfaction with the services. Identify and support expansion and additional sales opportunities. Apply here: [link].

Customer Success 19

Customer Success Headcount Payment Features Forecasting 19

ChurnZero

JUNE 3, 2022

I bet most, if not all, of them were based on a subscription. I’d go even further to say that somewhere in your business you’re probably already thinking about how you can launch your own subscription-based service to take something you’re already doing or maybe something new and extend it through an as-a-service delivery model.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

I bet most, if not all, of them were based on a subscription. I’d go even further to say that somewhere in your business you’re probably already thinking about how you can launch your own subscription-based service to take something you’re already doing or maybe something new and extend it through an as-a-service delivery model.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

Intercom, Inc.

FEBRUARY 1, 2018

I took a quick break to go to business school, and then from there, I joined LinkedIn, initially to grow their subscriptions product, and then moved around to various different functions like consumer marketing for the home page. Slack’s incredible growth was primarily driven by word of mouth until late in 2016.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

Kellblog

JANUARY 2, 2024

While UBP companies were hit harder, as this slightly confusing slide from Iconiq demonstrates [1], they nevertheless grew faster than their subscription counterparts in 2023. Per LinkedIn , headcount is up 240% over the past two years. They support a wide variety of use-cases that go well beyond data apps. Partial hit.

AI Search 109

AI Search Technical Review Technical Advisors ChatGPT 109