SmartKarrot

JANUARY 3, 2023

Director of Customer Success Location: Remote, United States Organization: ABC Fitness Solutions As a Sr. Director of Customer Success, you will build a world-class Customer Success team. Deliver world-class customer success processes for both SMB and Enterprise customers that scale.

Outsourcing Services 19

Outsourcing Services Customer Success Outsourced Development Scale 19

Sales Hacker

MARCH 19, 2020

This post is a simple walkthrough of the why and the how behind predictive sales and marketing strategies, and why it all starts with your own customer data. How Customer Success Drives Predictive Sales and Marketing. Reason #1 for predictive sales is that it makes it easier to create a powerful, positive customer experience.

Customer Success 76

Customer Success Machine Learning Artificial Intelligence Sales 76

SmartKarrot

NOVEMBER 4, 2022

Role: Director of Customer Success Location: Remote, United States Organization : Fleetio As a Director of Customer Success, you will lead the Customer Success Management Team across three segments (Enterprise, Mid-Market and SMB) to achieve long-term retention via aggressive usage, adoption, and value realization targets.

Customer Success 19

Customer Success Scale Outsourced Development Systems Review 19

SmartKarrot

JANUARY 10, 2023

Role: Customer Success Lead Location: Remote, Canada Organization: Testimonial Hero As a Customer Success Lead, you will be developing and managing value-based relationships with the highest-value accounts with a focus on agreement completion and retention. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Technical Review Outsourced Development Systems Review 19

SaaStr

JANUARY 21, 2020

It’s an SMB SaaS company in the healthcare technology vertical. We’re going to move into things like learning and development, L&D, building on great career pathing and getting that compensation right and I’ll give you a preview. If you’re an SMB SaaS business, I would recommend hiring SMB SaaS salespeople.

Sales Recruiting 253

Sales Recruiting Sales Hiring Scale Sales 253

SmartKarrot

SEPTEMBER 29, 2022

Set overall vision for client success team and annual plan with GM of Corporate accounts, and review progress on a weekly, monthly, and quarterly basis. Apply here: [link] Role: Director, Customer Success Location: Chicago, IL, US Organization: Checkr, Inc.

Customer Success 19

Customer Success Scale Sales Hiring Technical Review 19

SaaStr

MAY 8, 2020

Prior to Work-Bench, Jessica was a Learning and Development Manager at Cisco Systems, where she worked with the Engineering organization on Agile transformation, innovation and culture. He’ll cover remote work, team management, sales, marketing, product development, and more. This podcast is sponsored by Guru.

Sales Recruiting 169

Sales Recruiting Technical Review Sales Hiring Outsourced Development 169

SmartKarrot

OCTOBER 11, 2022

Role: Director of Customer Success Location: Atlanta, GA, US Organization: hireneXus As a Director of Customer Success, you will optimize each portfolio company customer journey and experience, providing each with a professional and comprehensive Customer Journey Map.

Customer Success 19

Customer Success Technical Review Systems Review Outsourced Development 19

SmartKarrot

NOVEMBER 29, 2021

Role: Head of Customer Success Location: New York, NY, US (Hybrid) Organization: Pinecone As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services. calling non-responsive customers).

Customer Success 19

Customer Success Sales Hiring Technical Review SMB 19

yoursales

JANUARY 28, 2022

Whether you're a VP Sales of a Sales Development Representative, you should expect your company to equip you to get the job done. With sales consulting, lead generation, and outsourced sales clients in the range of 1 to 1500 full time employees you can imagine we come across quite a few different CRMs. Sales Stack Graveyard.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

DECEMBER 1, 2023

Sometimes, you can be lucky and hire a VP of Sales who knows your product, like Jason’s first great VP of Sales hire, Brendon Cassidy, who worked at LinkedIn and was a customer already. It’s not all about process, joining calls, talking about contracts, and giving a bigger discount. But they might want to stick with SMB.

Sales Hiring 145

Sales Hiring Sales Recruiting Sales Interviewing 145

yoursales

JANUARY 29, 2021

Pipedrive has been part of YourSales and many of our outsourced sales assignments since the beginning. Salesforce.com – The Customer Success Platform To Grow Your Business. Salesforce.com – The Customer Success Platform To Grow Your Business. Mimiran – More Leads and More Deals for SMB Services Business.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

SmartKarrot

MARCH 17, 2022

Role: Customer Success Director – SMB Location: Remote, Atlanta, GA, US Organization: ON24 As a Customer Success Director, you will manage and provide escalation and support for CSMs in your group. Manage and develop processes to support a large number of accounts across the team.

Customer Success 19

Customer Success Technical Review Outsourced Development SMB 19

OPEXEngine

JANUARY 11, 2022

There are many vendor benefits, too — it is easier to sell and it embodies a customer success solution orientation that drives high customer lifetime value and revenue. There are four predominant consumption pricing models with varying levels of customer commitment. No contract. Uncommitted contracts.

Pricing 52

Pricing Payment Solutions Outsourced Development Compensation 52

SaaStr

MARCH 12, 2019

As for Erica, under her CRO role, she leads all go-to-market functions including Marketing, Sales, Operations, Customer Success, Services, and Support. How can founders know when is the right time to make the move from SMB to enterprise? Why does Erica believe that enterprise is a “company sport?” Marketing changes quite a bit.

Scale 160

Scale Enterprise Scaling Sales Hiring 160

SaaStr

MAY 24, 2019

As for Andrew, he started his first software development company at the age of 18 and has been running Wrike for the last 13 years alongside advisory roles with both Ditto and Appulate. How does Andrew advise founders on the question of whether to start in enterprise or SMB? What are the benefits of starting in SMB?

Sales Hiring 140

Sales Hiring Scale SMB Sales Recruiting 140

SaaStr

JUNE 7, 2019

Finally, before that, Amit was the Founder & CEO @ SparkThis, an outsourced marketing and sales service for cloud companies. In Today’s Episode We Discuss: * How Amit made his way into the world of SaaS and came to found Gong, the leader in conversational intelligence driving deal conversion and rep success. *

Outsourced Development 128

Outsourced Development Outsourcing Services Sales Hiring Scale 128

Sales Hacker

APRIL 21, 2022

After a couple of years, we had built a solid SMB business, but realized that in order to hit our growth goals we needed to move up-market. This was all in an effort to increase our average contract value (ACV). For this group, the company is learning what it takes to make this customer experience successful. Team Effort.

Marketing 86

Marketing Sales Hiring SaaS SMB 86

CustomerSuccessBox

MAY 25, 2021

NRR measures the total value of your renewed contracts as well as the revenue gained through upsells and cross-sells. Add the value of your renewed contracts + expansion and cross revenue. Divide by total value of contracts that were up for renewal, In a Saas business, a Net Revenue Retention Rate >100% is a good growth Indicator.

Retention 52

Retention Metrics Outsourced Development SMB 52

Sales Hacker

FEBRUARY 2, 2021

SMB Sales vs Enterprise Sales Process. First, multiply your average sales by the number of current customers. This will give you the annual contract value. After getting your ACV, multiply it by the total number of customers. Research your ideal customer! SMB Sales vs Enterprise Sales Process. Key Takeaways.

Scale 96

Scale Enterprise Marketing Sales 96

SaaStr

MARCH 13, 2020

Why does Harry believe investing in customer success is far more important than customer acquisition? * This is actually one of the most exciting developments for me in SaaS. And I think the SMB mid-market sector is actually what’s fueling this tremendous growth we’re seeing year over year.

SaaS Payments 207

SaaS Payments Payment Methods Finance Payments 207

Sales Hacker

FEBRUARY 5, 2019

If you have a product that is absolutely crushing it in SMB/mid-market, you may be tempted to dive straight into the Enterprise market. Who could avoid dreaming of those seven-figure deal sizes, 3-year contracts, and trophy logos? SMB products tend to have similarly less flexibility or customization capability.

SaaS Payments 58

SaaS Payments Sales Hiring Payments Enterprise 58

Point Nine Land

JUNE 18, 2023

Customer churn (AKA logo churn) cannot be negative. Revenue churn is negative if the expansion ARR from your retained customers more than offsets the churn ARR from lost customers and contractions. What if some of my customers are on monthly plans and others are on annual plans? monthly and annual), and geography.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

SaaStr

JUNE 28, 2019

Is it best to start at enterprise and work down to SMB or does SMB and work up to enterprise work best? When does SMB pricing turn into enterprise and mid level pricing and so much more. Can I not just start at SMB and stay there or can I start with SMB and scale up? What’s good for each segment?

Outsourcing Services 112

Outsourcing Services Scale Sales Hiring SMB 112

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends.

Payment Methods 188

Payment Methods Merchant Services Scale Payments 188

SaaStr

JUNE 1, 2021

The other thing that dropped our odds of success was the fact that we were focused on small business, on the SMB market, and everyone we talked to, literally everyone. Do not…,” and the reason is no one hardly ever has succeeded in building a big business in SMB. ” We didn’t do any annual contracts.

Part-Time VPE 209

Part-Time VPE Technical Cofounder CTO Hire New CTO 209

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Drive business outcomes for customers helping them realize ROI on Solutions and services. Apply here: [link].

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

yoursales

DECEMBER 23, 2019

It seems like for some of the companies with little development it becomes increasingly easy to win clients and then just keep their too chugging along until eventually clients leave for something better. Pipedrive has been part of YourSales and many of our outsourced sales assignments since the beginning. One Simple Price.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

SmartKarrot

JANUARY 29, 2021

Role: Vice President of Customer Success Location: San Francisco Bay Area, US Organization: Privacera As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Sales Hiring Technical Review Scale 10

ChurnZero

JUNE 11, 2021

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. You could also have a health score for a customer who uses Product A but is in their second contract year.

Software Review 96

Software Review Systems Review Scale Underperforming Technical Team 96

yoursales

DECEMBER 12, 2018

Pipedrive has been part of YourSales and many of our outsourced sales assignments since the beginning. Salesforce.com – The Customer Success Platform To Grow Your Business. Microsoft Dynamics – Put your customers first. Mimiran – More Leads and More Deals for SMB Services Business. Grow with Maximizer CRM.

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99

SmartKarrot

APRIL 27, 2021

Role: AVP, Customer Success Location: Remote, United States Organization: League Inc. As an AVP of Customer Success, you will own the vision and strategy of a robust end-to-end customer success framework. Develop a strong network of relationships among peers, partners, customers, and other key stakeholders.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Customer Lifetime Value 10

SaaStr

NOVEMBER 19, 2019

So I went down the hall, met with the head of marketing, and I discovered a lot about in bound SaaS, about SMB, the importance of building this machine as I call it now that generates all these lovely leads. They all looked at me really weird because remember, I’d never done SMB before. We have 99% customer retention.

Scale 166

Scale SMB VP of Engineering Leadership 166

yoursales

FEBRUARY 5, 2018

This year we’ll be sharing parts of the YourSales outsourced sales stack tools as part of the list. As a B2B sales outsourcing company, we’re using several of these tools to gain an edge when doing SaaS sales on assignments for our clients and for ourselves.” Mimiran – More Leads and More Deals for SMB Services Business.

Scale 86

Scale Outsourcing Services Sales Outsourcing Outsourced Development 86

Sales Hacker

JUNE 27, 2019

There is a big difference between selling to the SMB, Mid, and Enterprise markets. Hiring an Enterprise Account Executive is very pricey — and overkill for a business that’s selling to the SMB market. Hiring an SMB rep (even a good one) will likely have them way out of their element and not create the results you’re after.

Sales Hiring 66

Sales Hiring Sales Recruiting Scale SMB 66

Sales Hacker

JULY 21, 2021

That thing reps do where they call every lead every day until the customer finally picks up the phone? For Sue Singh , Customer Success and Project Manager at NextBee, strategy makes her want to say: “Nah, I just spent the last few hours wasting my time or twiddling my thumbs.”.

Sales Hiring 125

Sales Hiring Underperforming Technical Team Sales Sales Enablement 125

SmartKarrot

OCTOBER 28, 2020

Role: VP Customer Success Location: San Francisco, California, US Organization: Riviera Partners As a VP of Customer Success, you will be responsible for creating and executing an operational methodology and account management process which builds on the data-driven approach; continue to iterate and improve on this process.

Customer Success 10

Customer Success Outsourced Development SMB Innovation 10