Customer Success Leadership Operational efficiency. Scaling 
Valuize Consulting
JUNE 9, 2022
If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? Is collecting, analyzing and acting on critical customer data a challenge in your organization?
ChurnZero
JUNE 12, 2020
Following the trajectory of these more established functions, the next natural progression in Customer Success’ evolution is specialization. As Customer Success teams continue to mature, and their need to scale and automate grows , having their own operations roles will become evermore essential and prevalent.
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ChurnZero
MAY 20, 2021
When you build a Customer Success organization from the ground up, it’s easy to get caught in the trap of doing the wrong things well. To figure out where you should begin on your growth and scaling journey, it’s helpful to first orient yourself with where you stand using a Customer Success maturity model.
Valuize Consulting
DECEMBER 20, 2023
We’ve compiled the top 10 most popular customer success content of the year that reflect the key priorities for the industry in 2023 and give us a glimpse into the trends that will be shaping the domain in 2024. Watch Webinar 2. Watch Webinar 5.
SmartKarrot
NOVEMBER 22, 2022
Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. Evolve and scale a service organization that improves activation and upsells in a product-led, support-driven environment. Apply here: [link]. Apply here: [link].
SmartKarrot
DECEMBER 21, 2020
Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Increase and maintain customer NPS scores, and nurture into customer reference program.
SmartKarrot
APRIL 6, 2021
Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.
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