SaaStr

FEBRUARY 21, 2020

Does David agree, “entrepreneurship does not get easier with time, it just gets different”? How does marketing and customer success intertwine to be successful? What kind of customer success processes do you need? How David went from founding 3 public companies to entering the world of venture with Matrix.

Scale 190

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 190

SaaStr

MAY 4, 2022

But, as a business grows, teams may find that this success hinges on overcoming one final hurdle: building a financial stack. These days, as the business lead for invoicing at Stripe, Xie has earned her own stripes in navigating the unique challenges of building and thriving in the SaaS marketplace. What makes a SaaS business so hard?

Payment Features 197

Payment Features Payment Services Payment Solutions Outsourcing Services 197

SaaSHolic

FEBRUARY 23, 2022

We’ve decided to put together a killer list, categorized and organized to help you find and consume world-class SaaS and subscription content from the best people and companies in the market. Expert on customer success, retention and growth, he’s the founder of Sixteen Ventures.

Venture Capital 52

Venture Capital SaaS Social Media Startup 52

SaaSHolic

FEBRUARY 6, 2023

We’ve decided to put together a killer list, categorized and organized to help you find and consume world-class SaaS and subscription content from the best people and companies in the market. Expert on customer success, retention and growth, he’s the founder of Sixteen Ventures. Both Byron and BVP are very active on twitter.

Venture Capital 52

Venture Capital SaaS Social Media Startup 52

Sales Hacker

JUNE 30, 2020

He’s a lecturer of entrepreneurship at Northwestern University’s Kellogg School of Management, a very famous school, one of the best in the country, and part of the Kellogg Sales Institute Executive Education team. Sam Jacobs: I s it a one time engagement as a subscription? Let me give you his bio.

Underperforming Technical Team 77

Underperforming Technical Team Scale Artificial Intelligence Travel 77

Chargify

AUGUST 17, 2017

Check out The Subscription Metrics 8 Top SaaS Companies Obsess Over & Why ). Your company’s NPS (Net Promoter Score) is the ultimate barometer of customer satisfaction and separates the promoters from the detractors. At Chargify, we use Trello to document and track customers’ product suggestions. Start there.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53

Sales Hacker

OCTOBER 7, 2021

A Vietnamese immigrant, dedicated mother, and seasoned technology executive, Hang Black has an extensive background in engineering, marketing, sales, and entrepreneurship. Following Sailthru’s sale to CM Group in 2018, Cassie took on the expanded role of Chief Customer Officer for CM Group’s 200MM+ martech portfolio.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. Why does Harry believe investing in customer success is far more important than customer acquisition? *

SaaS Payments 212

SaaS Payments Payment Methods Finance Payments 212

Kellblog

JANUARY 2, 2024

Customer retention came into sharp focus in 2023 and with it a new, balanced view relying on both NRR and GRR as key retention metrics. As I said last year , “while this bodes well for the customer success (CS) discipline, it does not automatically bode well for the customer success department.” Hook ) will help.

AI Search 110

AI Search Technical Review Technical Advisors ChatGPT 110