SaaStr

MARCH 1, 2024

You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. She can be your CTO forever.

Scale 255

Scale Part-Time VPE CTO Hire Fractional VPE 255

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. For Linda, it all comes down to your approach to customer success.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SaaStr

OCTOBER 13, 2022

ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention.

GCP(Google Cloud Platform) 193

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 193

SaaStr

JUNE 23, 2020

You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. You can’t hack it forever.

Part-Time VPE 238

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 238

SaaStr

NOVEMBER 25, 2022

Scaling to satisfy customers’ demands depends on innovation and foresight combined with enterprise-ready technology and the right partners. Atlassian’s Chief Revenue Officer, Cameron Deatsch, walks us through how Atlassian grew over the course of 20 years and became one of the most successful startups today.

Scale 224

Scale Scaling Marketplace as a Service Entrepreneurship 224

Totango

FEBRUARY 22, 2019

Last year, we experienced record business growth—we more than doubled our revenue and customer base, tripled our engineering and support staff, introduced Totango Spark , a next generation flagship customer success solution, and announced a go-to-market partnership with SAP among many other exciting milestones.

Enterprise readiness 51

Enterprise readiness Leadership Consulting Enterprise 51

SaaStr

NOVEMBER 12, 2020

We recently brought together a powerhouse panel of women in revenue to discuss when, why, and how a company should consider going upmarket. . Usually either by the number of employees or company revenue. But how do you know if you’re ready to go upmarket? Are your customers, investors, or the board asking for it?

Scale 287

Scale SMB Sales Hiring Enterprise readiness 287