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What are Data Silos & How to Prevent Them When Data Sharing

User Pilot

Because of how complex product management can be, it’s not hard to see why effective data sharing can be difficult to achieve throughout an entire organization. These obstacles result in data silos that lead to different departments having conflicting data and struggle to access data quickly. What are data silos?

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8 Comprehensive Customer Journey Analytics Examples

User Pilot

The benefits of customer journey analytics include improved customer experience, increased customer satisfaction , retention, and customer lifetime value. Create customer journey maps to outline the challenges and expectations of your customers. Heatmaps to analyze feature adoption.

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Crafting the Blueprint: How to Build a Monetization Framework for Agile Success

Blulogix

Are you looking to enhance customer lifetime value, penetrate new markets, or transition to a subscription-based model? Agile monetization thrives on personalization and flexibility, making it crucial to tailor your strategies to meet and exceed customer expectations.

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How Data-Driven Customer Engagement Drives SAP’s Customer First Vision

Totango

When SAP, one of the world’s largest enterprise software companies, went in search of a way to improve customer retention and expansion, they chose a data-driven customer engagement model. Steps to Successful Data-Driven Customer Engagement. Scale action to efficiently retain customers.

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In-context or out of touch: The future of online customer service

Intercom, Inc.

A messenger can automatically gather rich, in-the-moment, first-party data for you via chatbots , surveys , third-party integrations , and other cutting-edge technology. With all of this context at their fingertips, your team is empowered to provide more personal, efficient support and customers won’t need to waste time repeating themselves.

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How to Evaluate the Total Cost of Ownership (TCO) of a Robust Subscription Billing Platform

Blulogix

This may involve data migration, system integration, and configuration based on your unique billing requirements. Ongoing Costs To calculate the ROI of investing in BluIQ, consider the following factors: Operational Cost Savings: Calculate the reduction in operational costs due to automation and efficiency gains.

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How Spreadsheets are Devaluing Your Business

SaaSOptics

First, spreadsheets have no data integrity. They’re great for calculations, but the lack of consistent business rules makes spreadsheets terrible for managing recurring revenue data. Using Excel to create some data rules certainly helps, but what happens when a team member edits a cell incorrectly? I know what you are thinking.