ProfitWell
DECEMBER 6, 2019
He references Dan Steinman from Gainsight , who says, “the natural tendency for customers is towards churn.”. How many CSMs should you hire? On a global scale, on average, product marketers with strong leadership support earn almost $13k more a year than those without. But it looks like nobody knows the ROI of their CSMs.
SaaStr
SEPTEMBER 10, 2020
Perhaps the single most important thing you can ever do in SaaS, at least after $1m in ARR or so, is hire the best VPs you can. We’ve talked a lot over the years about how not to hire a wrong VP of Sales — 70%+ of the first VPs of Sales don’t make it even 10 months. You need to hire up-and-comers. Get on jets?
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SaaStr
APRIL 16, 2019
We ended up signing that contract in the uber back to the airport on the way home. It was our largest contract to date, kind of helps the other quarter. They talked to all the customers, they did reference calls and turns out they said really, really good things about us and lo and behold it led to our series A.
Tom Tunguz
OCTOBER 24, 2021
A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. Well, let’s transition then to leadership. Excited to be back emceeing.
SaaStr
MARCH 12, 2019
Erica Schultz: Well I actually started in the world of SaaS back in 2005 so about 14 years ago when I was still at Oracle Corporation and it was right after we’d acquired Siebel Systems and I took on a leadership role for what at the time was known as the CRM on demand team. I came back to North America.
Intercom, Inc.
JULY 21, 2022
“The biggest thing I can do for Slack is to hire people who know a lot more than I do and give them free rein to do their best work” Adam Risman: You mentioned the team started with performance marketing. And so we hired somebody who had a lot of experience and could recommend ways to build the team. Andrew Chen: Exactly.
SaaStr
APRIL 18, 2019
And I thank a lot of that to actually Met Gourniak, who I hired at that time. And the wave we’re riding at G2, the wave we’re all riding here at Saster is this fourth industrial revolution which really means everything in business is being automated and companies rather than hiring people they are now automating everything.
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